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Future of banking, retail and corporate, digital customers, leadership, change management - keynote speaker
 

Future of banking, retail and corporate, digital customers, leadership, change management - keynote speaker

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Future of banking, leadership development, change management, innovation and strategy development. This presentation by Patrick Dixon was given at the start of a strategic thinking day with senior ...

Future of banking, leadership development, change management, innovation and strategy development. This presentation by Patrick Dixon was given at the start of a strategic thinking day with senior leaders from Nordea Bank.

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    Future of banking, retail and corporate, digital customers, leadership, change management - keynote speaker Future of banking, retail and corporate, digital customers, leadership, change management - keynote speaker Presentation Transcript

    • Accelerate Your Future Dr Patrick Dixon Chairman Global Change Ltd 

    • ! Keynote  for  Nordea  senior  leaders  -­‐  change   management,  strategy  and  key  trends.  This   presenta:on  contains  many  video  clips.   ! ! 100s  more  presenta:ons,  videos  and  ar:cles:   ! h?p://www.globalchange.com   ! h?p://www.youtube.com/pjvdixon  
    • ! ALL      BIG      TRENDS      ARE      RELATED   ! ! ! ! ! ! ! What  will  Nordea  (and  your  compe:tors)  look  like  in    2020  ?  
    • EU20,000  Challenge   “4  word  phrase  is  basis     of  all  marke:ng,   mo:va:on,  change   management   and  leadership”
    • do things you believe in
    • “Great  leadership  is  the   ability  to  engage  and   mo:vate  people  to  reach   out  for  our  vision  and  the   ability  to  create  the  right   team  to  make  it  happen.”
    • “Great  leadership  is  the   ability  to  engage  and   mo:vate  people  to  reach   out  for  our  vision  and  the   ability  to  create  the  right   team  to  make  it  happen.”
    • All  leadership   comes  from   VISION  of  a   be?er  future
    • Most debates about future strategy are about timing and focus ! What if global recovery / mobile payments / retail spending / bank regulation / inflation / life expectancy, the EU and rise of Asian markets all change faster than expected?
    • !16
    • • Click  to  edit  Master  text  styles 19
    • • Click  to  edit  Master  text   styles 22
    • Further Shocks? ! EU / Euro Iran / US / Israel China / Japan Mutant virus Libor lawsuits ! (Asbestos: 730,000 claimants - 8500 defendents - $250bn already)
    • ! Strategies often overtaken by events ! World can change faster than you can hold a board meeting
    • ! You need more than one strategy
    • ! Agility requires Simplicity
    • WGP  1980-­‐2013  (%,constant  prices)  
    • US  GDP  1980-­‐2013     (%,constant  prices)  
    • EU  GDP  1980-­‐2013     (%,constant  prices)  
    • Vietnam  GDP  1985-­‐2011  
    • ONE  WORD   will  drive  the   future  
    • Future is about... !33
    • £  375bn • ! ! ! $2.3  trillion  US  +  $85bn  per  month  
    • $3.4  trillion   ! Reserves  
    • ! 2% inflation target likely to be discarded
    • !40
    • !41
    • The future is about EMOTION
    • “Each  customer  must  know  they  can  trust  our  advice   and  that  we  will  be  there  when  they  need  us  most”  
    • “Great  customer  experiences”     45
    • 80%  lost  in  seconds  
    • !?!
    •                
    • ! Bank Customer / Client : ! Simple, elegant solutions to complex problems Anticipate, instinct, smart Thought-leadership, common sense, reliable advice Superb backup in crisis
    • >40%  WDP  by  2015 — IMF - adjusted for Purchasing Power Parity
    • 300 million move to cities in China and 475 million to cities in Africa by 2030 ! ! ! ! ! ! ! ! ! !
    • 1 billion over 60 year olds in 10 years !
    • Europe Dying ! 4 couples to produce single great-grand child
    • Can we stop ageing ?
    • Treatment which restores and maintains the youthful elasticity of hardened arteries, improves heart failure – and helps wrinkled skin.
    • Grow New Teeth • Pigs  teeth  grown  inside  rats   • Mice  grow  new  teeth  from  nerve  cells  /  gum
    • Repair Heart / Brain with stem cells
    • Monkeys on diet live longer • After 20 years - 80% alive v 50% on normal calories • Less cancer, diabetes, heart disease, strokes, brain decay !62
    • Slow  or  no  ageing  is  a  reality  in  animals Japan  women  gain  15  minutes  of  life  expectancy  every  hour • Rockfish, Turtles, some Whales ! • No signs of getting old
    • “Relationship Banking” 2.3 million customer meetings a year with over 10 million customers lPeople like to belong lSense of identity lCommunity lFamily lPersonal advisor
    • “Gender  diversity  is  key  lever      to  realise  leadership  poten_al” !66
    • 85%  of  leaders  of  largest  US   corpora_ons  say  diversity  is   key  to  innova_on Forbes  study
    • 1  trillion   pages  a   month   !
    • Would recommend you to a friend ? !
    • 1  trillion  pages                  a  month  
    • "Perfection!, Wonderful hotel. Good value, beautiful views.“ ! Telford UK, May 20, 2012
 This was the most beautiful hotel. Clean, friendly and good value. 
 “Worst hotel I have ever been in. Should be closed down.“  Paris April, 2012
 NEVER stay in this terrible place. Rats, insects, dirty. Many guests got sick.
    • ! Nationalism Attempts to skew markets with government policy ! Exchange rate wars Corporation tax spiral Turning blind eye to ....
    • “Universal Banking” Scale - Innovation Speed Is the bank large enough for the future ? Eat or be Eaten or more Strategic Mergers
    • Why “old” outsourcing story in India nearly over
    • — Training 25,000 IT graduates pa
    • CUSTOMER  CHOICE   200  million  payments  globally !
    • ! Kenya  -­‐  17m  customers   $9bn  pa  -­‐  >33%  GDP   Tanzania  9m  people   35  na_on  links  via  HomeSend  Hub  
    • 1.7bn  phone   users  are   unbanked 81
    • 2m  businesses  use     SQUARE     in  US 82
    • Payments Doorway • • • • • In UK alone.... Transactions >EU600 billion pa Credit card debt >EU60bn Average card interest rate 16% 2% commissions worth >£EU12bn 83
    • Vamoosle Vodafone Mastercard Sprint
    • TelcoBanks Free mobile devices calls / web / TV / games / pay Higher income model 2010                                                  2013                                  2015                                                    
    • • Zettabyte Exabyte Petabyte Terabytes = 1024 Exabytes
 = 1024 Petabytes
 = 1024 Terabytes
 = 1024 Gigabytes BIG Data
    • • Home • Work ! • Online • Offline • Sales • Entertain • Phone • Mobile • Chat • Inst Investor / UHNW / Corporate FD etc ONE CUSTOMER
    • Regulatory Swings ! eg Capital Adequacy / ROI ! Public pressure v Reality
    • $40 Trillion Green Tech Boom driven by oil price, cost cuts, green activism
    • Shale gas 33% US supplies 3.3m US jobs $468bn pa + more oil produced than Saudi by 2020 ! 200 years global supply Up from 60 years in 5 years
    • Boom Bust
    • 5  coal  plants  replace  with  gas  =  9000  megawaDs  wind   Coal  prices  fall  =  more  coal  burnt  in  Vietnam  and  China 57  coal  plants  closed  in  US  in  2012  
    • 120,000 terawatts of ARIZONA   sunlight /day
 QUEBEC  from   7,000 times total power use MOSCOW  from  SAHARA
    • Solar  cell  genera_on  parity  
    • Falling  solar  cell  prices  
    • 120,000 terawatts wind by 2050” “40% EU power = of sunlight /day
 Surplus wind to total global to methane ? 7,000 times hydrogen - power use Power Moscow from Libyan Desert
    • Smart  Power  Regula_on     U_lity  Co  controls  consump_on  in  homes  /  factories   10%  Australian  power  genera_on  only  used  for  72  hours  a  year   Energy  prices  can  soar  from  $50/Mw  hour  to  $10,000/  Mw  hour
    • Germany  Power  Surplus ! • In  June  2013   • Electricity  prices  became  nega_ve     • -­‐  minus  EU150  /  MWhr  !!
    • • Rapid growth HVDC Super Grids • 500,000 S Korea jobs - $200bn Smart Grid Project ! ! ! ! • China planning to power Moscow
    • Power  Storage     Enough salt caverns planned to power Germany for a week
    • 30% US grain burnt in cars 25% of 2010 US grain à fuel
 —30 million acres lost ! —EU 5% gasoline and diesel from food
    • do things you believe in sell things you believe in
    • Beyond Compliance ! Perfect compliance will keep bankers out of prison but cannot protect brand, because public expectations change rapidly - with severe judgment on those who justify past “unethical” behaviour on grounds that it was 100% compliant.
    • Truth about Retail Funds — Next miss-selling scandal? — Most actively managed funds fail to beat tracker funds, when all charges deducted — Most fund managers I have surveyed (total > $1 trillion under management) are reluctant to invest own money in own retail funds unless they are required to, and reluctant to recommend own funds to family / friends — “50% of us sell funds of funds but only 5% of us invest in them” — Ethical questions since whole purpose of active management is to protect wealth, not erode it (as is most likely outcome under current business models)
    • Purpose of Business All sales based on a promise Purpose of business is to deliver on the promise Profit is your reward for doing so
    • Profit     -­‐  Purpose  -­‐   Passion
    • COST CUTTING Can be demoralising
    • All  leadership   comes  from   vision  of  a   beler  future
    • Idea     -­‐  Genius  -­‐   Solu_on
    • Lesson  from  Non-­‐Profit   Founda_ons   ! Connect  with  all  the  passions   people  have  and  they  will  follow   you  to  the  ends  of  the  earth,   promote  what  you  do  with  pride,   and  may  even  be  willing  to  work  for   you  for  next  to  nothing  
    • EU20,000  Challenge   “4  word  phrase  is  basis     of  all  marke_ng,   mo_va_on,  change   management   and  leadership”
    • Build a Better World ! individual family community world
    • RESOURCES ! >500 videos of Keynotes http://www.youtube.com/pjvdixon ! ! Global Trends Website: http://www.globalchange.com !