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Your staff needs an attitude adjustment, or you have a really cranky, non-compliant patient. You know you should step up to the plate and say something, or the behavior will continue.
So why don’t you?
Because you’re like most of us… you’d rather set your hair on fire than face a confrontation.
In this presentation you will learn techniques to use to approach confrontation with an open heart and an inquiring mind, and will find that the difficult conversations are interesting, fun, and yield results.
Give examples of confrontations that you have avoided in the past, and the deleterious effect of non-confrontation
Describe confrontations that you have embraced, that lead to better than expected outcomes
Exercise techniques and skills to embrace confrontation in your practice
Create your culture of friendly confrontation for your office and develop an implementation strategy