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Open Mic Webcast: What's New in IBM Notes Traveler 9
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Open Mic Webcast: What's New in IBM Notes Traveler 9

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Materials from an Open Mic Webcast held 29 May 2013 about "What's new in IBM Notes Traveler 9".

Materials from an Open Mic Webcast held 29 May 2013 about "What's new in IBM Notes Traveler 9".

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  • 1. © 2013 IBM CorporationWhats New in IBM Notes Traveler 9Open MicMay 2013Bob Sielken | Software Engineer for IBM Notes TravelerIBM Collaboration Solutions
  • 2. 2 | © 2013 IBM CorporationDisclaimer■ Information regarding potential future products is intended to outline our general productdirection and it should not be relied on in making a purchasing decision. The informationmentioned regarding potential future products is not a commitment, promise, or legal obligationto deliver any material, code or functionality. Information about potential future products maynot be incorporated into any contract. The development, release, and timing of any futurefeatures or functionality described for our products remains at our sole discretion.
  • 3. 3 | © 2013 IBM CorporationAgenda■ Overview■ Platforms and Considerations■ Windows Phone, RT, and Pro Tablets■ BlackBerry 10■ Troubleshooting■ References■ Q&A
  • 4. 4 | © 2013 IBM CorporationWhat is IBM Notes Traveler?■ Automatic wireless delivery ofIBM Domino®─ Email and PIM Data─ Security Settings■ 2-way synchronization■ Over the air client or profileinstallation■ Uses native device applicationsfor best integration (exceptAndroid)■ Works over all wired / wirelessconnections (CDMA, GPRS,GSM, WiFi, etc.)■ Administration support for devicesecurity policies and remote wipe
  • 5. 5 | © 2013 IBM CorporationRelease History■ 8.5.2 - August 2010■ 8.5.3 - October 2011■ 8.5.3 Upgrade Pack 1 – June 2012■ 8.5.3 Upgrade Pack 2 – December 2012■ 9.0 – March 2013─ 9.0 is our first major Domino/Traveler release since 8.5.3.0─ Cumulative feature and APAR roll-up─ More device support and new features─ Contains everything up to and including 8.5.3 UP2 IF1─ Can be installed on any previous release of Traveler, stand alone or HA─ Must run on Domino Server Version 9─ Same Enterprise DB support as 8.5.3 UP2─ Some significant platform differences over 8.5.3.x so need to review upgrade strategiescarefully
  • 6. 6 | © 2013 IBM CorporationAgenda■ Overview■ Platforms and Considerations■ Windows Phone, RT, and Pro Tablets■ BlackBerry 10■ Troubleshooting■ References■ Q&A
  • 7. 7 | © 2013 IBM CorporationPlatforms■ Server─ Dropped Windows 2003, SLES 10 and Redhat 5─ Added Windows 2012─ Added IBM i V6R1 and V7R1─ Added Native 64 bit support for Linux■ Device─ Dropped Windows Mobile and Nokia Symbian clients from server install package– Devices still supported and available separately on Fix Central– Old clients preserved on migration─ Added Windows Phone 7.5, 7.8 and 8.0─ Added Windows 8 RT and Windows 8 Pro Tablets─ Added BlackBerry 10 devices
  • 8. 8 | © 2013 IBM CorporationNotes Traveler on IBM i■ For the most part, IBM i is like other platforms─ Same configuration, log collect, troubleshooting procedures, etc.─ Installation and setup is documented in the wiki.– “Installing IBM Notes Traveler on IBM i”■ Differences─ Only 64 bit - no need to worry about 32 bit issues.─ Only Derby or DB2 (MS SQL not supported.─ DB2 is included in the platform, so not necessary to install separately.
  • 9. 9 | © 2013 IBM CorporationDomino Considerations■ Domino and Traveler must be at same major version─ If upgrading, must upgrade both.■ Always recommend 64 bit Domino server─ Domino 64 bit now available for Linux, so no reason to use 32 bit anymore.■ It is not necessary to upgrade the template of the local Domino directory (names.nsf)─ Traveler will run fine on an older names.nsf template, but some Traveler settings may notbe available if using Domino Policy documents from an older names.nsf templates.■ Traveler security and policy settings for BlackBerry 10 and WP, Windows 8 Tablets, did NOTmake the 9.0 names.nsf template─ Set these in the Traveler default settings and they will apply to customers using DominoPolicies.─ Once Domino releases a version with these included, customer can configure on a peruser basis.
  • 10. 10 | © 2013 IBM CorporationUpgrade Considerations■ PLAN FOR UPGRADE■ Can not upgrade Windows 2003, SUSE 10 or Redhat 5 systems.─ These setups will have to be moved or have the OS replaced.─ In HA, can simply add new servers with updated OS levels and then retire old servers.─ Wiki doc: “Moving IBM Notes Traveler to a new server”■ Stand alone server upgrade considerations are similar to previous releases.─ Will still see database defrag which could take 30 minutes or more for large systems.─ Will see DB schema updates which could take a little while to complete.─ Wiki doc: “Upgrade Considerations”■ Wiki documentation improved─ Moving to a new server─ Upgrade considerations in general─ Manual schema updates for an enterprise database■ Upgrade of HA environment will require small service outage as 9.0 Traveler server will not beable to communicate with pre 9.0 servers.
  • 11. 11 | © 2013 IBM CorporationUpgrade from 2 Stand Alone to 3 High AvailabilityRecommend Highly AvailableDB configurationLoad Balancer/ IPSprayerHA TravelerDBRelational DBMail serversNotesRPCTraveler HAPool123DNS map oldTraveler hostnames to LoadBalancers IPaddress
  • 12. 12 | © 2013 IBM CorporationAgenda■ Overview■ Platforms and Considerations■ Windows Phone, RT, and Pro Tablets■ BlackBerry 10■ Troubleshooting■ References■ Q&A
  • 13. 13 | © 2013 IBM CorporationWindows Phone and RT/Pro Tablets■ There is no client software required. On device mail, calendar, and contacts applicationsconnect to IBM Notes Traveler through an Exchange ActiveSync account.■ IBM Notes Traveler supports the following capabilities for Windows Phone:─ Sync─ Mail (uses smart forward and smart reply)─ Calendar─ Contacts─ Security■ Account user name─ Internet Address─ 7.5 and 7.8 Domain alias
  • 14. 14 | © 2013 IBM CorporationWindows Phone and RT/Pro Tablets – KnownLimitations■ Mail─ No Domino® encrypted mail support (view or send)─ Replying or Forwarding mail expands all document sections─ Hotspot buttons in mail messages are missing after a reply or forward─ No mail searching against content on the server■ Calendar─ No meeting chair actions from the device─ Cannot propose a new time for a calendar invitation on the device■ To Do─ No To Do support■ Logging─ The logging option for sync settings does not allow a user to retrieve the logs afterenabling "Basic" or "Advanced"
  • 15. 15 | © 2013 IBM CorporationWindows Phone and RT/Pro Tablets – Security■ Security Features Supported─ Enforce Password with simple or complex requirements.─ Enforce password expiration and history count.─ Set Auto lock period.─ Allow Device Wipe (RT/Pro treat device wipe as Application Wipe).─ Allow Application Wipe.■ Limitations─ Windows Phone 7.5, 7.8– No data encryption on the device─ Windows RT/Pro Tablets– Complex passwords can never be reset to simple password even after a policychange.– When password requirement is turned on, the minimum requirement enforced byWindows RT is a length of 8 and a complexity of 3.– Autolock time-out period can not be changed to a higher value even after policychange.
  • 16. 16 | © 2013 IBM CorporationAgenda■ Overview■ Platforms and Considerations■ Windows Phone, RT, and Pro Tablets■ BlackBerry 10■ Troubleshooting■ References■ Q&A
  • 17. 17 | © 2013 IBM CorporationBlackBerry 10■ There is no client software required. On device mail, calendar, and contacts applicationsconnect to IBM Notes Traveler through an Exchange ActiveSync account.■ IBM Notes Traveler supports the following capabilities for BlackBerry 10:─ Sync─ Mail─ Calendar─ Contacts─ Security (when BB10 registers to a BES10, Traveler security is not used)■ Devices, together with the BlackBerry Enterprise Service 10 (BES10), use a differentarchitecture to access Domino (than prior BB phones):─ BES 10 is not an application on Domino. (as were prior BES releases for IBM email)─ Devices must use Notes Traveler for Domino PIM.─ Devices can connect to Notes Traveler with or without a customer BES10 server (but datapath & device security will be different)
  • 18. 18 | © 2013 IBM CorporationBlackBerry 10 - Architecture■ Option #1 - Connect Directly to Notes Traveler:■ Option #2 - Connect to Notes Traveler via BES 10:ActiveSyncIBM Notes Traveler BlackBerry 10WirelessConnectionFirewallBlackBerryEnterpriseService10(BES10)BlackBerry 10BlackBerry Protocol- Port 3101- 256 AES EncryptionWorkPerimeterPersonalActiveSyncforEmail/PIMWirelessConnectionIBM Notes Traveler
  • 19. 19 | © 2013 IBM CorporationBlackBerry 10 – Known Limitations■ Note: BB10 devices OS updates change these often, so check the Traveler product Wiki forchanges to limitations over time.■ Email─ When multiple accounts are configured on the device, a corporate directory lookup maycontact the wrong server.─ Email deletes from the device may take several minutes to push to the server.─ Any changes to draft emails on the device will be overwritten by changes from the server.─ Filing email to a folder is not supported while offline.─ No syncing of the Trash folder.─ No Domino encrypted mail support.■ Calendar─ No support for viewing or accepting meeting invitations. Invitations viewed on device failwith error "The calendar could not recognize this meeting invitation".─ Adding or deleting attendees from a recurring meeting on the device is not supported.─ Meeting reminder alerts may display even if Reminder field is set to No Reminder.
  • 20. 20 | © 2013 IBM CorporationDefault Device Settings■ Windows Phone tab added■ BlackBerry tab added
  • 21. 21 | © 2013 IBM CorporationAgenda■ Overview■ Platforms and Considerations■ Windows Phone, RT, and Pro Tablets■ BlackBerry 10■ Troubleshooting■ References■ Q&A
  • 22. 22 | © 2013 IBM CorporationMonitoring the Server■ Best way (currently) is to use the status command─ From Domino console: tell traveler status─ From Command line: nserver.exe -c “tell traveler status”─ Output to a file: tell traveler -f “c:tempout.txt” status■ Status command returns Green, Yellow or Red.■ Stat: Status.State■ If Yellow or Red, output includes the status factors causing the trigger.─ EX: The number of active HTTP connections is 120% percent of the available HTTPthreads 400.■ Status triggers include sync errors, memory, CPU, disk space, mail server issues■ Always adding new status triggers. Other improvements planned.■ Many trigger thresholds can be configured with NTS_STATUS_ notes.ini parameters.
  • 23. 23 | © 2013 IBM CorporationGathering Data for Support■ Details per scenario in the wiki (server and device)■ Besides logs, do not forget the Who/What/When details.■ Server─ When in doubt, use “tell traveler pmr” command.– PMR command should be used even if FTP upload will fail. The generated zip filecan be uploaded later or separately.– Be sure to use -s parameter for HA systems• tell traveler -s * pmr <number>─ Same steps for all server platforms■ Device─ Varies per device
  • 24. 24 | © 2013 IBM CorporationAvailability and Part Numbers■ Passport Advantage and Physical Media Distribution■ 90 is NOT available on Fix central (FP and IFs will be on Fix Central)■ Includes entitlement for DB2 10.1 Limited Use, downloadable from Passport Advantage.Webkit Part NumberWindows CIB95MLLinux CIB96MLIBM i CIF86MLDVD Part NumberWindows/Linux CB9M9MLIBM i CB97NML
  • 25. 25 | © 2013 IBM CorporationAgenda■ Overview■ Platforms and Considerations■ Windows Phone, RT, and Pro Tablets■ BlackBerry 10■ Troubleshooting■ References■ Q&A
  • 26. 26 | © 2013 IBM CorporationReferences■ Notes Traveler Product Documentation─ http://www.lotus.com/ldd/dominowiki.nsf/xpViewCategories.xsp?lookupName=Product%20Documentation■ Notes Traveler Red Wiki─ http://www-10.lotus.com/ldd/dominowiki.nsf/xpViewCategories.xsp?lookupName=IBM%20Redbooks■ Notes Traveler Support FAQ─ http://www.ibm.com/support/docview.wss?uid=swg21450615■ Notes Traveler Detailed System Requirements─ https://www.ibm.com/support/docview.wss?uid=swg27007909■ Notes Traveler Performance Technote─ http://www.ibm.com/support/docview.wss?uid=swg21568658■ Notes Traveler Cookbook─ http://www.lotus.com/ldd/dominowiki.nsf/xpViewCategories.xsp?lookupName=Lotus%20Notes%20Traveler%20Deployment%20Cookbook■ Notes Traveler Releases by Date─ http://www.lotus.com/ldd/dominowiki.nsf/dx/Lotus_Notes_Traveler_APAR_listing
  • 27. 27 | © 2013 IBM CorporationLegal Disclaimer■ The information contained in this publication is provided for informational purposes only. Whileefforts were made to verify the completeness and accuracy of the information contained in thispublication, it is provided AS IS without warranty of any kind, express or implied. In addition,this information is based on IBM’s current product plans and strategy, which are subject tochange by IBM without notice. IBM shall not be responsible for any damages arising out of theuse of, or otherwise related to, this publication or any other materials. Nothing contained in thispublication is intended to, nor shall have the effect of, creating any warranties orrepresentations from IBM or its suppliers or licensors, or altering the terms and conditions ofthe applicable license agreement governing the use of IBM software.■ References in this presentation to IBM products, programs, or services do not imply that theywill be available in all countries in which IBM operates. Product release dates and/orcapabilities referenced in this presentation may change at any time at IBM’s sole discretionbased on market opportunities or other factors, and are not intended to be a commitment tofuture product or feature availability in any way. Nothing contained in these materials isintended to, nor shall have the effect of, stating or implying that any activities undertaken byyou will result in any specific sales, revenue growth or other results.■ IBM, the IBM logo, Lotus, Lotus Notes, LotusLive Notes, Notes, Domino, and Lotusphere aretrademarks of International Business Machines Corporation in the United States, othercountries, or both.■ Windows is a trademark of Microsoft Corporation in the United States, other countries, or both.■ Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.■ Other company, product, or service names may be trademarks or service marks of others.
  • 28. 28 | © 2013 IBM CorporationAgenda■ Overview■ Platforms and Considerations■ Windows Phone, RT, and Pro Tablets■ BlackBerry 10■ Troubleshooting■ References■ Q&A
  • 29. | © 2013 IBM Corporation29Page # 29Press *1 on your telephone to ask a question.Visit our Support Technical Exchange page or our Facebook page for details on futureevents.To help shape the future of IBM software, take this quality survey and share youropinion of IBM software used within your organization: https://ibm.biz/BdxqB2IBM Collaboration Solutions Support pagehttp://www.facebook.com/IBMLotusSupportIBM Collaboration Services Supporthttp://twitter.com/IBM_ICSSupport