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Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
Networked Scaffolding: Seeking Support in workplace learning contexts
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Networked Scaffolding: Seeking Support in workplace learning contexts

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The overall objective of WP2 (work-package of Learning Layers, the European research project in Technology Enhanced Learning) is one of designing solutions for scaffolding learning in networks. …

The overall objective of WP2 (work-package of Learning Layers, the European research project in Technology Enhanced Learning) is one of designing solutions for scaffolding learning in networks. Specifically, this means developing designs and tools to scaffold help seeking learning in a networked workplace context. This paper presents the conceptual research of the 1st year (WP2). We provide a theoretical discussion around the concept 'Networked Scaffolding', and illustrate our research ideas through a specific case study 'Seeking Support' in the Healthcare context. Social Network Technologies, the focus of this paper, scale personal interactions by extending and augmenting the reach of personal networks, and form a central part of the Learning Layers integrated systems view on scaffolding informal learning at the workplace. In this context, semantic technologies are used to scale the representation and generation of meaning. In particular, we focus our study on an illustrative case of the Healthcare context in UK. Specifically, we are interested in studying how professional exchange trusted learning opinions, becoming more the norm in professional settings, developed around intentional networks that are constantly managed and reconstituted as Personal Learning Networks. The significance of mobile technology to enable and support these processes is an important aspect of this research. Indeed, there is still a lack of research in this field (i.e. scaffolding networked learning on a large scale for work-based learning). However, some authors such as Sandars, Langlois, & Waterman (2007) provide some very useful insights into online collaborative learning within Healthcare that is particularly helpful for developing theory around mobile technologies that healthcare professionals will be using within this research. Regarding the topic of Social Network Sites (SNS), we elaborate the concept of “Networked Scaffolding” with the aim of understanding how scaffolding has to be applied in SNSs with a work-based context. For this reason, in this paper we review how technology is currently being used in work-based learning contexts and the main related approaches. In the next section we present and discuss the theoretical and technological foundations related to the Networked Scaffolding concept proposed. Then, we show the application of our ideas through a design team called PANDORA which aims to scaffold seeking support in the Healthcare context. A summary of the co-design activities and the preliminary outputs are presented. Finally, we conclude with next steps to be done in future work.

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  • Developing an understanding of large-scale Networked Scaffolding – Interacting with PeopleUnderstanding the socio-cognitive interactions in workplace contextsDesign Research & Co-design1st year: Healthcare context2nd Year: Another cycle in Healthcare & Scaling up to ConstructionImprove understanding of processes around Help Seeking in workplace practice and informal learning contexts
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    • 1. 1 of 20 Networked Scaffolding: Seeking Support in workplace learning contexts Patricia Santos Rodriguez University of the West of England Networked Learning Conference, Edinburgh, 2014 Authors: Patricia Santos, John Cook, Tamsin Treasure-Jones, Micky Kerr, Joanna Colley
    • 2. 2 of 20 Introduction: Learning Layers http://learning-layers.eu/
    • 3. 3 of 20 Introduction: Wp2 http://learning-layers.eu/
    • 4. 4 of 20 Interacting with people Objectives: • Improving interactions among professionals by exchanging Questions/Answers • Towards Trusted Opinions & Guidance Challenge: Support and facilitate connections among professionals in cross-organizational learning networks
    • 5. 5 of 20 Networked Scaffolding • Based on a low-barrier approach that collects Questions/Answers typically asked in practice • Community Scaffolding (Social Network) + System Scaffolding (Semantic analysis) Q/A exchange Social Semantic Server Help Seeking Scaffolding through contextual recommendations
    • 6. 6 of 20 People Tagging • Not only tagging people but also discussions (Q/A) and learning resources • Tags used to recommend resources: emergent metadata • Build, maintain and activate connections – Collaborative Filtering From Personal Learning Networks to Shared Learning Networks
    • 7. 7 of 20 Aggregated Trust in Social Networks • Trust is a key aspect when Help Seeking: • Surrounds the reason why individuals choose to ask for help? • Why do individuals move from local trusted Personal Learning Networks out into wider Shared Learning Networks?
    • 8. 8 of 20 Help Seeking, guidance and support
    • 9. 9 of 20 Case Study: Healthcare Context • Healthcare sector (GP practices in North East England) • More than 500 GP Practices • GP Practices are small organisations (SMEs) • GP practices work in networks (Clinical Commissioning Groups)  General practitioners, Practice Managers, Data Quality, Nurses
    • 10. 10 of 20 Case Study: Co-Design
    • 11. 11 of 20 Empirical studies during 1st year:  Lack of time and mobility issues  Cascading Learning & Training  Cross-organizational working and learning  Support exchange of opinions and discussions Case Study: Systemic Pain Points
    • 12. 12 of 20 Empirical studies during 1st year:  Nurses/Healthcare assistants mainly rely on face to face support and help seeking  Nurses/Healthcare assistants in small GP practices can feel isolated and have small pool of people to ask for support  Trust has been found to be a key aspect when seeking support Case Study: Systemic Pain Points
    • 13. 13 of 20 Case Study: Co-Design Design Artefacts to build Design Ideas – Learning Layers 1st Year
    • 14. 14 of 20  Discussions will take place within PLNs and in a more organizational level through SLNs  Development of those networks, and the associated help seeking and support in such networks, requires Scaffolding  The Help Seeking tool will improve the communication and knowledge sharing in a cross-organisational network Case Study: Hypothesis
    • 15. 15 of 20 Individual Peers c Questions/Answers exchange Tagging Networked Learning Scaffolding Aggregated Trust Distributed Cognition c c c Personal Learning Network Shared Learning Network Help Seeking PROBLEM – PROCESS - SOLUTION Help Seeking
    • 16. 16 of 20 Prototype 1: Help Seeking tool http://odl.learning-layers.eu/seeking-support-prototype/
    • 17. 17 of 20  Staff can create their own PLN by tagging people and learning resources  Semantic analysis of the exchange of questions and corresponding tags will be applied by using the Learning Layers Social Semantic Server  Relevant resources & people will be automatically and manually recommended Prototype 1: Help Seeking tool
    • 18. 18 of 20 Next Steps • Evaluation & Iteration of the Help Seeking tool (Year 2014) • Co-design activities + workshops in NE England • Populating the system with real data (end Year 2014) • Scaling up the system (Year 2015) • Construction sector (Germany) • Clusterland (Norway) ConstructionScaling Systemic pain points Healthcare
    • 19. 19 of 20 Conclusions Learning networks+ People Tagging + Maintenance, activation and building of Trust can be used as mechanisms for scaffolding to enhance the exchange of knowledge and discussion in informal learning contexts at the workplace
    • 20. 20 of 20 Questions? Thank you! Patricia Santos Rodríguez @: patricia.santos.rdz@gmail.com @: Patricia.Santosrodriguez@uwe.ac.uk LinkedIn: http://www.linkedin.com/pub/patricia-santos-rodriguez/54/207/a97 http://learning-layers.eu/

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