Networked Scaffolding; Seeking Support in Workplace Learning Contexts

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  • 4 year EU FP7 research project, 17 partners, many other papers and workshop contributions by our partners at this conference
  • For this reason I like the fact that slide 8 refers to social technologies. This slide may be most relevant to the Practice Managers and Data Quality Leads who probably already regard themselves as knowledge workers. I think you may need to consider how to present this to the nurses (how to link it to their experiences) as I do not believe that they will consider themselves to be knowledge workers and I do not believe they will currently spend anything like 28 hours online at work, so this may appear irrelevant to them. Perhaps your next slide will help to address that by showing them that these technologies are being taken up by more and more people.
  • slide that shows the series of workshops so that they can see that although today’s focus is on LinkedIn, this is just the first part of a whole design process that will involve us together developing and piloting a tool for their own network
  • Names listed are those Learning Layers colleagues who are present here today at the workshop. Many more individuals have also been involved in the work as indicated by the next slide.
  • Networked Scaffolding; Seeking Support in Workplace Learning Contexts

    1. 1. http://Learning-Layers-euhttp://Learning-Layers-eu 1 Patricia Santos-Rodriguez University of the West of England, D4DL Research Group
    2. 2. http://Learning-Layers-eu 2 Project Coordination Technology Research Regional Application Clusters Scaling Partners Technology Partners Health Care – Leeds Construction & Building – Bremen
    3. 3. http://Learning-Layers-eu 3
    4. 4. http://Learning-Layers-eu 4
    5. 5. http://Learning-Layers-eu 5
    6. 6. http://Learning-Layers-eu 6 Objectives: • Improving interactions among professionals by exchanging Questions/Answers • Towards Trusted Opinions & Guidance Challenge: Support and facilitate connections among professionals in cross-organizational learning networks
    7. 7. http://Learning-Layers-eu 7 • Based on a low-barrier approach that collects Questions/Answers typically asked in practice • Community Scaffolding (Social Network) + System Scaffolding (Semantic analysis) Q/A exchange Social Semantic Server Help Seeking Scaffolding through contextual recommendations
    8. 8. http://Learning-Layers-eu 8 • Not only tagging people but also discussions (Q/A) and learning resources • Tags used to recommend resources: emergent metadata • Build, maintain and activate connections – Collaborative Filtering From Personal Learning Networks to Shared Learning Networks
    9. 9. http://Learning-Layers-eu 9 • Trust is a key aspect when Help Seeking: • Surrounds the reason why individuals choose to ask for help? • Why do individuals move from local trusted Personal Learning Networks out into wider Shared Learning Networks?
    10. 10. http://Learning-Layers-eu 10
    11. 11. http://Learning-Layers-eu 11 • Healthcare sector (GP practices in North East England) • More than 500 GP Practices • GP Practices are small organisations (SMEs) • GP practices work in networks (Clinical Commissioning Groups)  General practitioners, Practice Managers, Data Quality, Nurses
    12. 12. http://Learning-Layers-eu Co-design activities Bradford City GP Practices
    13. 13. http://Learning-Layers-eu 13
    14. 14. http://Learning-Layers-eu Practice Managers Network 14 Paula asks others for information and advice Current Situation  Well established network in Bradford City  Small but effective core group of members  Monthly face to face meetings  Good use of email to share questions/answers & information  Facing common problems Their aims  Expand the group  Improve sharing – workload, knowledge, expertise  Strengthen the voice and impact of the network within the CCG
    15. 15. http://Learning-Layers-eu Nurses Forum 15 Paula asks others for information and advice Current Situation  New network in Bradford City  Regular face to face meetings – variable attendance  Small number of active members  Little communication and sharing between Nurses by email  Small number of Nurses in each GP practice  Can lead to feelings of isolation  Make it hard to attend training or network meetings (GP practice dependence on Nurses) Their aims  Support and expand this new group – ideally making it self-supporting  Improve sharing – questions, knowledge, expertise and concerns/support  Explore potential for mentoring within the network  Use the group to help support your professional development  Strengthen the voice and impact of Nurses in practices – help to be heard
    16. 16. http://Learning-Layers-eu Data Quality Leads 16 Paula asks others for information and advice Current Situation  No existing network  Hard to find out who does similar role in different practices  Not all practices have this post  Can feel quite isolated, although likely to be tackling problems common to all practices  Hard to get good practice shared Possible aims  Establish a network  Set up sharing – workload, knowledge, expertise
    17. 17. http://Learning-Layers-eu Help Seeking 17 Individual Peers c Questions/Answers exchange Tagging Networked Learning Scaffolding Aggregated Trust Distributed Cognition c c c Personal Learning Network Shared Learning Network Help Seeking PROBLEM – PROCESS - SOLUTION
    18. 18. http://Learning-Layers-eu • Workshop 1: Professional Networking benefits and existing tools • Workshop 2: Help Seeking – Co-designing your own professional network – Phase 1 • Workshop 3: Help Seeking – Co-designing your own professional network – Phase 2 18
    19. 19. http://Learning-Layers-eu 19
    20. 20. http://Learning-Layers-eu 20  Staff can create their own PLN by tagging people and learning resources  Semantic analysis of the exchange of questions and corresponding tags will be applied by using the Learning Layers Social Semantic Server  Relevant resources & people will be automatically and manually recommended
    21. 21. http://Learning-Layers-eu 21 • Evaluation & Iteration of the Help Seeking tool (Year 2014) • Co-design activities + workshops in NE England • Populating the system with real data (end Year 2014) • Scaling up the system (Year 2015) • Construction sector (Germany) • Clusterland (Austria) • Managed clusters in the Norwegian Cluster development program ConstructionScaling Systemic pain points Healthcare
    22. 22. http://Learning-Layers-eu Learning networks+ People Tagging + Maintenance, activation and building of Trust can be used as mechanisms for scaffolding to enhance the exchange of knowledge and discussion in informal learning contexts at the workplace
    23. 23. http://Learning-Layers-euhttp://Learning-Layers-eu 23 Patricia Santos Rodríguez @: patricia.santos.rdz@gmail.com @: Patricia.Santosrodriguez@uwe.ac.uk LinkedIn: http://www.linkedin.com/pub/patricia-santos-rodriguez/54/207/a97  Open Design Library: http://odl.learning-layers.eu/

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