Hello
Meet
Learn
Fun
So…
Share
Ask
Imagine
Cake
Promise
Do
Patient and carer feedback  is moving centre stage
We will also encourage more widespread use of patient experience surveys and  real-time feedback . We will enable patients...
Feedback  from patients, carers and families, and staff will help to inform… the right  choice  of hospital or clinical de...
Feedback  from patients, carers and families, and staff will help to inform… the right  choice  of hospital or clinical de...
The NHS and adult social care will need to focus more strongly on a number of sources of information, and  be innovative  ...
So what are NHS organisations  actually  doing with Patient Opinion?
Depends on your metaphor <ul><li>Survey? </li></ul><ul><li>Newspaper? </li></ul><ul><li>Feedback? </li></ul><ul><li>Care? ...
Culture change ?? Reputation Data Involvement Service improvement
Data What are people saying about…?
 
 
 
Reputation How do we look?
 
Involvement How do we empower our users and carers?
 
 
Service improvement How do we continuously improve?
 
Culture change Bringing the patient voice into the heart of care
 
 
Or just being human Giving the organisation a friendly face
 
 
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Welcome

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James' welcome presentation for the Patient Opinion Yorkshire and Humber Event 2011 (25.01.11)

Published in: Health & Medicine
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  • The spiral of increasing impacts: it takes time and experience to learn how this will impact
  • Welcome

    1. 2. Hello
    2. 3. Meet
    3. 4. Learn
    4. 5. Fun
    5. 6. So…
    6. 7. Share
    7. 8. Ask
    8. 9. Imagine
    9. 10. Cake
    10. 11. Promise
    11. 12. Do
    12. 13. Patient and carer feedback is moving centre stage
    13. 14. We will also encourage more widespread use of patient experience surveys and real-time feedback . We will enable patients to rate services and clinical departments according to the quality of care they received Equity and Excellence, 2010
    14. 15. Feedback from patients, carers and families, and staff will help to inform… the right choice of hospital or clinical department and will encourage providers to be more responsive Equity and Excellence, 2010
    15. 16. Feedback from patients, carers and families, and staff will help to inform… the right choice of hospital or clinical department and will encourage providers to be more responsive Equity and Excellence, 2010
    16. 17. The NHS and adult social care will need to focus more strongly on a number of sources of information, and be innovative in using it… This will complement information from patients, service users and carers available on online services such as iWantGreatCare and Patient Opinion . An Information Revolution, 2010
    17. 18. So what are NHS organisations actually doing with Patient Opinion?
    18. 19. Depends on your metaphor <ul><li>Survey? </li></ul><ul><li>Newspaper? </li></ul><ul><li>Feedback? </li></ul><ul><li>Care? </li></ul><ul><li>Relationship? </li></ul>
    19. 20. Culture change ?? Reputation Data Involvement Service improvement
    20. 21. Data What are people saying about…?
    21. 25. Reputation How do we look?
    22. 27. Involvement How do we empower our users and carers?
    23. 30. Service improvement How do we continuously improve?
    24. 32. Culture change Bringing the patient voice into the heart of care
    25. 35. Or just being human Giving the organisation a friendly face
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