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Raising awareness and embedding feedback

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Patient Opinion
Patient Opinion
1 of 8
Raising awareness and embedding feedbackRAISING AWARENESS AND EMBEDDING PATIENT FEEDBACK
ONLINE ENGAGEMENT • Latest stories widget • Story telling widget • Comments section on surveys • Email signatures • Twitter/Facebook
OFFLINE ENGAGEMENT • Display feedback (and responses!) in waiting rooms • Ask staff to discuss with patients • Add Patient Opinion info to all appointment letters and other correspondence • FT newsletters or press releases • Be creative…
SHARING FEEDBACK ACROSS YOUR ORGANISATION • Team newsletters • Team meetings • Intranet • Board reports • Alerts • Share out responding
FINALLY…ENLIST HELP • Front line staff • Local carer groups • Volunteers • Health Watch • Foundation Trust members
THANK YOU Sarah.ashurst@patientopinion.org.uk 0114 281 6256

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Raising awareness and embedding feedback