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Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
Preview the next version of patient opinion
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Preview the next version of patient opinion

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A quick look at how the next version of Patient Opinion will look - and why we're changing

A quick look at how the next version of Patient Opinion will look - and why we're changing

Published in: Health & Medicine
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Transcript

  • 1.  
  • 2. Introducing the next version of Patient Opinion
  • 3. What patients and carers like <ul><li>“ Easy to search with and easy to use” </li></ul><ul><li>“ Anonymity in posting my story” </li></ul><ul><li>“It was a place to give a big thank you ” </li></ul><ul><li>“Great to hear other peoples experiences” </li></ul><ul><li>“It’s relative informality ” </li></ul><ul><li>“I got a quick reply ” </li></ul>
  • 4. What could be better? <ul><li>“ make more folk aware that it is available” </li></ul><ul><li>“ Only more patients views” </li></ul><ul><li>“ more publicity, I can’t find it now” </li></ul><ul><li>“ perhaps an advanced search ” </li></ul><ul><li>“ It's not clear the comments actually go anywhere or have any impact ” </li></ul><ul><li>“ Feedback and follow-up. People want to know what happens as a result ” </li></ul>
  • 5. Our objectives for patients <ul><li>Keep it simple – or even simpler </li></ul><ul><ul><li>And improve accessibility </li></ul></ul><ul><li>Keep it informal </li></ul><ul><li>Involve more people </li></ul><ul><li>Show whether services are listening </li></ul><ul><li>Show how feedback can lead to change </li></ul>
  • 6. What subscribers like <ul><li>Constructive </li></ul><ul><li>Independent </li></ul><ul><li>Shared values </li></ul><ul><li>Wide reach </li></ul><ul><li>Immediate and practical </li></ul><ul><li>Easy to show improvement </li></ul><ul><li>High quality moderation and support </li></ul>
  • 7. What could be better? <ul><li>More feedback </li></ul><ul><li>Simpler, more powerful search </li></ul><ul><li>More reporting options </li></ul><ul><li>Grouping feedback </li></ul><ul><li>More opportunities to be proactive </li></ul><ul><li>Show impact </li></ul>
  • 8. Our objectives for subscribers <ul><li>Keep it simple! </li></ul><ul><li>Make searching easier </li></ul><ul><li>Make reporting easier and more flexible </li></ul><ul><li>Subscriber tagging </li></ul><ul><li>Subscriber posts </li></ul>
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