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Somerset Local Involvement
Network
Lucy Nicholls
Development Officer
“The independent patient voice for Somerset.”
Welcome
Local
Involvement
Network
LINk
HealthWatch
“The independent patient voice”
1974 2003 2008 2010 2012
PPI
forums
Community
Health Councils
LINks
(+ social care)
Health...
Local HealthWatch will :
Build on existing LINk functions :
 Be volunteer-led
 Gather views of local people
 Identifyin...
Include possible new functions :
 Take on the PCT PALS function / staff (Signposting and
information on health and social...
Who is the LINk?
Third
Sector
orgs
Neighbourhood
Groups
Rural
communities
Individuals
Patients’
Groups
Business
Groups
Car...
Role of the LINk
(& why I use Patient Opinion)
LISTEN to local people’s stories
INVESTIGATE issues of concern to the com...
What LINks should do with
Patient Opinion….
1. Keep an eye on what is happening in your local
area – make yourself known
What LINks should do with
Patient Opinion….
2. Keep track of local trends
What LINks should do with
Patient Opinion….
3. Add a Local Stories Widget to your website…
Tools for the future…. ?
Lucy Nicholls
Development Officer
Somerset LINk
lucy.nicholls@helpandcare.org.uk
Exeter 2011-lucy-nicholls
Exeter 2011-lucy-nicholls
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Exeter 2011-lucy-nicholls

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Presentation to Exeter workshop from Lucy Nicholls, Somerset LINk. 9 June 2011.

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  • All existing functions retained including enter and view, monitoring and report and enquiry deadlines (20 working days)
  • Transcript of "Exeter 2011-lucy-nicholls"

    1. 1. Somerset Local Involvement Network Lucy Nicholls Development Officer “The independent patient voice for Somerset.”
    2. 2. Welcome Local Involvement Network LINk HealthWatch
    3. 3. “The independent patient voice” 1974 2003 2008 2010 2012 PPI forums Community Health Councils LINks (+ social care) Health- Watch
    4. 4. Local HealthWatch will : Build on existing LINk functions :  Be volunteer-led  Gather views of local people  Identifying problems and gaps in services  Work with third sector, volunteer and user- led organisations
    5. 5. Include possible new functions :  Take on the PCT PALS function / staff (Signposting and information on health and social care services / Help people to access and make choices about care)  Complaints advocacy responsibility from 2013 (currently ICAS)  Escalate issues nationally through HealthWatch England (a new committee of the CQC) Local HealthWatch will :
    6. 6. Who is the LINk? Third Sector orgs Neighbourhood Groups Rural communities Individuals Patients’ Groups Business Groups Carers’ networks Black and Minority Ethnic User groups Communities of interest Community Groups Tenants’ Groups Frontline Staff LINkLINk
    7. 7. Role of the LINk (& why I use Patient Opinion) LISTEN to local people’s stories INVESTIGATE issues of concern to the community MONITOR local health and social care services USE ITS POWERS to hold services to account and get results   
    8. 8. What LINks should do with Patient Opinion…. 1. Keep an eye on what is happening in your local area – make yourself known
    9. 9. What LINks should do with Patient Opinion…. 2. Keep track of local trends
    10. 10. What LINks should do with Patient Opinion…. 3. Add a Local Stories Widget to your website…
    11. 11. Tools for the future…. ?
    12. 12. Lucy Nicholls Development Officer Somerset LINk lucy.nicholls@helpandcare.org.uk
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