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Exeter 2011-lucy-nicholls



Presentation to Exeter workshop from Lucy Nicholls, Somerset LINk. 9 June 2011.

Presentation to Exeter workshop from Lucy Nicholls, Somerset LINk. 9 June 2011.



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  • All existing functions retained including enter and view, monitoring and report and enquiry deadlines (20 working days)

Exeter 2011-lucy-nicholls Exeter 2011-lucy-nicholls Presentation Transcript

  • Somerset Local Involvement Network Lucy Nicholls Development Officer “The independent patient voice for Somerset.”
  • Welcome L ocal I nvolvement N etwor k LINk HealthWatch
  • “ The independent patient voice” 1974 2003 2008 2010 2012 PPI forums Community Health Councils LINks (+ social care) Health- Watch
  • Local HealthWatch will :
    • Build on existing LINk functions :
    • Be volunteer-led
    • Gather views of local people
    • Identifying problems and gaps in services
    • Work with third sector, volunteer and user-led organisations
    • Include possible new functions :
    • Take on the PCT PALS function / staff (Signposting and information on health and social care services / Help people to access and make choices about care)
    • Complaints advocacy responsibility from 2013 (currently ICAS)
    • Escalate issues nationally through HealthWatch England (a new committee of the CQC)
    Local HealthWatch will :
  • Who is the LINk? Third Sector orgs Neighbourhood Groups Rural communities Individuals Patients’ Groups Business Groups Carers’ networks Black and Minority Ethnic User groups Communities of interest Community Groups Tenants’ Groups Frontline Staff LINk
  • Role of the LINk (& why I use Patient Opinion)
      • LISTEN to local people’s stories
      • INVESTIGATE issues of concern to the community
      • MONITOR local health and social care services
      • USE ITS POWERS to hold services to account and get results
      
  • What LINks should do with Patient Opinion….
      • 1. Keep an eye on what is happening in your local area – make yourself known
  • What LINks should do with Patient Opinion….
      • 2. Keep track of local trends
  • What LINks should do with Patient Opinion….
      • 3. Add a Local Stories Widget to your website…
  • Tools for the future…. ?
  • Lucy Nicholls Development Officer Somerset LINk [email_address]