Case study: from feedback to improvement

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Jason's PowerPoint from the Patient Opinion Yorkshire and Humber 2011 event (25.01.11). Jason illustrates how one posting can lead to a number of service improvements.

Published in: Health & Medicine
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Case study: from feedback to improvement

  1. 1. From feed back to service improvement
  2. 7. Key Learning <ul><li>Low threshold </li></ul><ul><li>Point of access </li></ul><ul><li>Directed </li></ul><ul><li>Solution focussed </li></ul><ul><li>Expedient </li></ul><ul><li>Two way </li></ul>

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