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Rebooting public administration

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Presentation given on 23/04/2012 at University of Geneva, ISS lecture series

Presentation given on 23/04/2012 at University of Geneva, ISS lecture series

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  • Une solution pour rebooter! Les fonctionnaires sont des citoyens qui ont comme les autres. Pourquoi ne pas leur donner 20% (comme chez Google) pour rebooter leur administration?
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  • 1. Rebootingpublic administration Patrick GENOUD Observatoire technologique ISS lecture series - 23/04/2012
  • 2. Observatoire technologiqueLaboratoire dusages des administrations à lère dInternet www.ot-lab.ch
  • 3. A natural wayfrom technologies to transformation
  • 4. Linformation comme a strategicstratégique Information as ressource asset
  • 5. Open governement
  • 6. A new paradigme
  • 7. Opportunities
  • 8. Profound changes
  • 9. Transformation
  • 10. Approach● Citizen oriented● Open● Collaborative● Global● Multidisciplinary● Concrete
  • 11. Posture
  • 12. The public sector reality● The almighty administration● Focus on reliability● Risk aversion● Short term view
  • 13. Consequences● Silos – no transversality● No communication● No collaboration● Change aversion● No culture for innovation ?
  • 14. Consequences
  • 15. But we have to innovate !● The world is changing!● Need to do more with less● The complexity of the challenges is increasing www.gapingvoid.com
  • 16. Innovation vs change
  • 17. Innovation vs change
  • 18. Innovation vs change
  • 19. Innovation vs change
  • 20. Innovation vs change
  • 21. Reports ?● Describe tendencies● Give the perspective● Present technology as a driver● Show opportunities
  • 22. Inspiration
  • 23. The result
  • 24. Something missing ?
  • 25. Strategy ?
  • 26. Seize opportunities
  • 27. Engage people
  • 28. Co-creation
  • 29. Service design thinking
  • 30. Transformation Cost Added valueQuality Perception Prof. Diem Ho, IBM
  • 31. New tools
  • 32. Fuel experimentations" The way is as important as the goal ! "
  • 33. A real challenge
  • 34. Some help needed ● New methods ● New tools ● New competencies Self-confidence !
  • 35. Some examples
  • 36. Information systems committee Appropriation of a transversal strategic plan
  • 37. Antenne citoyennee-Inclusion
  • 38. Participation citoyenne Ethnographic study WITH the citizen, using a social web platform
  • 39. Opening public data A lever for transformation
  • 40. Design de services à lOCAN Ethnographic « offline » study
  • 41. Les causeries du jeudi Expose, share and enrich !
  • 42. Lessons learned● Find your energy outside● Consider a multidisciplinary approach
  • 43. Lessons learned● Fuel experimentations● Find sponsors● Support people
  • 44. Lessons learned● Work in co-creation● Consider adapted methods● Use the good tools● Adopt a reflexive approach
  • 45. Lessons learnedCommunicate !
  • 46. Lessons learned
  • 47. Just do it !
  • 48. References● Publications on OT-Lab (mostly in French) http://www.ot-la.ch● Innovation in Government, Partnership and IDEO, 2011● Online Public Manifesto, thinkpublic, 2012● Innovation Games, Luke Hohmann, 2006● Business Model Generation, http://www.businessmodelgeneration.com/● La 27è Région, laboratoire de transformation publique des Régions de France● Think Services, think tank on service science

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