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Rebooting public administration
 

Rebooting public administration

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Presentation given on 23/04/2012 at University of Geneva, ISS lecture series

Presentation given on 23/04/2012 at University of Geneva, ISS lecture series

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  • Une solution pour rebooter! Les fonctionnaires sont des citoyens qui ont comme les autres. Pourquoi ne pas leur donner 20% (comme chez Google) pour rebooter leur administration?
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    Rebooting public administration Rebooting public administration Presentation Transcript

    • Rebootingpublic administration Patrick GENOUD Observatoire technologique ISS lecture series - 23/04/2012
    • Observatoire technologiqueLaboratoire dusages des administrations à lère dInternet www.ot-lab.ch
    • A natural wayfrom technologies to transformation
    • Linformation comme a strategicstratégique Information as ressource asset
    • Open governement
    • A new paradigme
    • Opportunities
    • Profound changes
    • Transformation
    • Approach● Citizen oriented● Open● Collaborative● Global● Multidisciplinary● Concrete
    • Posture
    • The public sector reality● The almighty administration● Focus on reliability● Risk aversion● Short term view
    • Consequences● Silos – no transversality● No communication● No collaboration● Change aversion● No culture for innovation ?
    • Consequences
    • But we have to innovate !● The world is changing!● Need to do more with less● The complexity of the challenges is increasing www.gapingvoid.com
    • Innovation vs change
    • Innovation vs change
    • Innovation vs change
    • Innovation vs change
    • Innovation vs change
    • Reports ?● Describe tendencies● Give the perspective● Present technology as a driver● Show opportunities
    • Inspiration
    • The result
    • Something missing ?
    • Strategy ?
    • Seize opportunities
    • Engage people
    • Co-creation
    • Service design thinking
    • Transformation Cost Added valueQuality Perception Prof. Diem Ho, IBM
    • New tools
    • Fuel experimentations" The way is as important as the goal ! "
    • A real challenge
    • Some help needed ● New methods ● New tools ● New competencies Self-confidence !
    • Some examples
    • Information systems committee Appropriation of a transversal strategic plan
    • Antenne citoyennee-Inclusion
    • Participation citoyenne Ethnographic study WITH the citizen, using a social web platform
    • Opening public data A lever for transformation
    • Design de services à lOCAN Ethnographic « offline » study
    • Les causeries du jeudi Expose, share and enrich !
    • Lessons learned● Find your energy outside● Consider a multidisciplinary approach
    • Lessons learned● Fuel experimentations● Find sponsors● Support people
    • Lessons learned● Work in co-creation● Consider adapted methods● Use the good tools● Adopt a reflexive approach
    • Lessons learnedCommunicate !
    • Lessons learned
    • Just do it !
    • References● Publications on OT-Lab (mostly in French) http://www.ot-la.ch● Innovation in Government, Partnership and IDEO, 2011● Online Public Manifesto, thinkpublic, 2012● Innovation Games, Luke Hohmann, 2006● Business Model Generation, http://www.businessmodelgeneration.com/● La 27è Région, laboratoire de transformation publique des Régions de France● Think Services, think tank on service science