Rebootingpublic administration                                Patrick GENOUD                      Observatoire technologiq...
Observatoire technologiqueLaboratoire dusages des administrations à lère dInternet                                        ...
A natural wayfrom technologies to transformation
Linformation comme a strategicstratégique       Information as ressource asset
Open governement
A new paradigme
Opportunities
Profound changes
Transformation
Approach●   Citizen oriented●   Open●   Collaborative●   Global●   Multidisciplinary●   Concrete
Posture
The public sector reality●   The almighty administration●   Focus on reliability●   Risk aversion●   Short term view
Consequences●   Silos – no transversality●   No communication●   No collaboration●   Change aversion●   No culture for inn...
Consequences
But we have to innovate !●   The world is changing!●   Need to do more with less●   The complexity of the challenges is in...
Innovation vs change
Innovation vs change
Innovation vs change
Innovation vs change
Innovation vs change
Reports ?●   Describe tendencies●   Give the perspective●   Present technology as a driver●   Show opportunities
Inspiration
The result
Something missing ?
Strategy ?
Seize opportunities
Engage people
Co-creation
Service design thinking
Transformation Cost     Added valueQuality   Perception                        Prof. Diem Ho, IBM
New tools
Fuel experimentations" The way is as important as the goal ! "
A real challenge
Some help needed     ●   New methods     ●   New tools     ●   New competencies            Self-confidence !
Some examples
Information systems committee     Appropriation of a transversal strategic plan
Antenne citoyennee-Inclusion
Participation citoyenne                Ethnographic study WITH the            citizen, using a social web platform
Opening public data            A lever for transformation
Design de services à lOCAN             Ethnographic « offline » study
Les causeries du jeudi          Expose, share and enrich !
Lessons learned●   Find your energy outside●   Consider a multidisciplinary approach
Lessons learned●   Fuel experimentations●   Find sponsors●   Support people
Lessons learned●   Work in co-creation●   Consider adapted methods●   Use the good tools●   Adopt a reflexive approach
Lessons learnedCommunicate !
Lessons learned
Just do it !
References●   Publications on OT-Lab (mostly in French) http://www.ot-la.ch●   Innovation in Government, Partnership and I...
Rebooting public administration
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Rebooting public administration

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Presentation given on 23/04/2012 at University of Geneva, ISS lecture series

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  • Une solution pour rebooter! Les fonctionnaires sont des citoyens qui ont comme les autres. Pourquoi ne pas leur donner 20% (comme chez Google) pour rebooter leur administration?
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    Are you sure you want to  Yes  No
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Rebooting public administration

  1. 1. Rebootingpublic administration Patrick GENOUD Observatoire technologique ISS lecture series - 23/04/2012
  2. 2. Observatoire technologiqueLaboratoire dusages des administrations à lère dInternet www.ot-lab.ch
  3. 3. A natural wayfrom technologies to transformation
  4. 4. Linformation comme a strategicstratégique Information as ressource asset
  5. 5. Open governement
  6. 6. A new paradigme
  7. 7. Opportunities
  8. 8. Profound changes
  9. 9. Transformation
  10. 10. Approach● Citizen oriented● Open● Collaborative● Global● Multidisciplinary● Concrete
  11. 11. Posture
  12. 12. The public sector reality● The almighty administration● Focus on reliability● Risk aversion● Short term view
  13. 13. Consequences● Silos – no transversality● No communication● No collaboration● Change aversion● No culture for innovation ?
  14. 14. Consequences
  15. 15. But we have to innovate !● The world is changing!● Need to do more with less● The complexity of the challenges is increasing www.gapingvoid.com
  16. 16. Innovation vs change
  17. 17. Innovation vs change
  18. 18. Innovation vs change
  19. 19. Innovation vs change
  20. 20. Innovation vs change
  21. 21. Reports ?● Describe tendencies● Give the perspective● Present technology as a driver● Show opportunities
  22. 22. Inspiration
  23. 23. The result
  24. 24. Something missing ?
  25. 25. Strategy ?
  26. 26. Seize opportunities
  27. 27. Engage people
  28. 28. Co-creation
  29. 29. Service design thinking
  30. 30. Transformation Cost Added valueQuality Perception Prof. Diem Ho, IBM
  31. 31. New tools
  32. 32. Fuel experimentations" The way is as important as the goal ! "
  33. 33. A real challenge
  34. 34. Some help needed ● New methods ● New tools ● New competencies Self-confidence !
  35. 35. Some examples
  36. 36. Information systems committee Appropriation of a transversal strategic plan
  37. 37. Antenne citoyennee-Inclusion
  38. 38. Participation citoyenne Ethnographic study WITH the citizen, using a social web platform
  39. 39. Opening public data A lever for transformation
  40. 40. Design de services à lOCAN Ethnographic « offline » study
  41. 41. Les causeries du jeudi Expose, share and enrich !
  42. 42. Lessons learned● Find your energy outside● Consider a multidisciplinary approach
  43. 43. Lessons learned● Fuel experimentations● Find sponsors● Support people
  44. 44. Lessons learned● Work in co-creation● Consider adapted methods● Use the good tools● Adopt a reflexive approach
  45. 45. Lessons learnedCommunicate !
  46. 46. Lessons learned
  47. 47. Just do it !
  48. 48. References● Publications on OT-Lab (mostly in French) http://www.ot-la.ch● Innovation in Government, Partnership and IDEO, 2011● Online Public Manifesto, thinkpublic, 2012● Innovation Games, Luke Hohmann, 2006● Business Model Generation, http://www.businessmodelgeneration.com/● La 27è Région, laboratoire de transformation publique des Régions de France● Think Services, think tank on service science
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