The purpose of process mapping is to use diagramming to understand the process we currently use and ask what is expected of us; what should we be doing to provide better customer focus and satisfaction. It will identify what best practices we need to incorporate and find appropriate benchmarks for measuring how we can arrive at better ways of communicating our services. As Dr. George Washington Carver put it – "It is simply service that measures success."
Have everyone put stuff up without editing or commenting.
You’ll find that steps are at different granularities; later you’ll have to organize hierarchically. For instance, “plant seed” might be one, but within that would be “prepare the soil,” “punch a hole in the dirt,” “place seed,” etc.
Run through the process as mapped and ensure it makes sense.
Consider moving from the current process to the ideal process; as a part of this, remove excess steps and trim the process down (see next slide)
Issue raw material Inspect Rough saw material Transport to deburr Deburr Transp . to stretch press Stretch form Transport to heat treat Heat treat to AQ cond . Transport to freezer Stretch form complete Hold in freezer Hydroform Insp on CF Transport to saw Saw net Transport to deburr Deburr Transport to age Age Transport to insp . hardness check Transp to m/c shop Machine Transp to deburr Deburr Transport to insp . Insp Transp to finish Chemical clean Chemical film Primer application Part marking Insp Transp to store Back to area resp . ok not ok ok not ok ok not ok ok not ok ok not ok Eliminate Steps No Longer Needed
BOLO List for Analyzing Process Mapping http://www.isixsigma.com/library/content/c040301a.asp
How to Map a Process http://www.strategosinc.com/process_map_example.htm
Is SIPOC Enough? http://notesonbpm.sarbashrestha.com/2007/08/is-sipoc-enough.html
Baldrige National Quality Program http://www.quality.nist.gov/
Coast Guard Performance Excellence Blog http://cgopc.cgblog.org
Coast Guard Process Excellence Guide (DRAFT) https://www.intelink.gov/inteldocs/view.php?fDocumentId=57852
Coaching and Counsel available from Organizational Performance Consultants
Dr. George Yacus
LCDR Byron Willeford
CWO Dave Rott
For a full listing of Coast Guard organizational performance consultants, see https://www.intelink.gov/wiki/Coast_Guard_Organizational_Performance_Consultants
A version of this slide presentation is available online: Slideshare http://www.slideshare.net/pastinson/process-mapping-for-modernization/ Inteldocs https://www.intelink.gov/inteldocs/view.php?fDocumentId=57851 10/20/2008 @ 1030 EDT