Key Characteristics Of The Performance Excellence Criteria

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An overview of the key characteristics of the Baldrige Criteria for Performance Excellence, attempting to address the question, "Why use the Criteria?"

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Key Characteristics Of The Performance Excellence Criteria

  1. 1. Key Characteristics of the Performance Excellence Criteria <ul><li>Why use the Baldrige Criteria for Performance Excellence? </li></ul>
  2. 2. The Criteria focus on results <ul><li>Key areas of organizational performance: </li></ul><ul><li>Product and service outcomes </li></ul><ul><li>Customer-focused outcomes </li></ul><ul><li>Financial and mission outcomes </li></ul><ul><li>Workforce-focused outcomes </li></ul><ul><li>Process effectiveness outcomes </li></ul><ul><li>Leadership outcomes </li></ul>
  3. 3. Why a mix of measures? <ul><li>The use of a composite of measures is intended to ensure that strategies are balanced – that they do not inappropriately trade off among important stakeholders, objectives, or short and longer-term goals. </li></ul>
  4. 4. The Criteria are adaptable and do not prescribe <ul><li>The Criteria are made up of results-oriented requirements. </li></ul><ul><li>However, the Criteria do not prescribe: </li></ul><ul><li>how your organization should be structured; </li></ul><ul><li>that your organization should or should not have departments for planning, ethics, quality, or other functions; or </li></ul><ul><li>that different units in your organization should be managed in the same way. </li></ul><ul><li>These factors differ among organizations; they are likely to change as needs and strategies evolve. </li></ul>
  5. 5. Why are the Criteria nonprescriptive? <ul><li>The focus is on results, not procedures, tools, or organizational structure. </li></ul><ul><li>The selection of tools, techniques, systems, and organizational structure depends on a variety of organizational factors such as type and size and organizational capabilities. </li></ul><ul><li>Focusing on common requirements fosters understanding, communication, alignment, and integration, while supporting innovation and diversity in approaches. </li></ul>
  6. 6. Maintaining organization-wide goal alignment <ul><li>A systems perspective is embedded in the integrated structure of the Criteria and its component parts. </li></ul><ul><li>Alignment is built around connecting and reinforcing measures derived from organizational processes and strategies. </li></ul><ul><li>Alignment ensures consistency of purpose while also supporting agility, innovation, and decentralized decision making. </li></ul>
  7. 7. Organizational Learning and the Criteria <ul><li>A systems perspective to goal alignment, particularly when strategy and goals change over time, requires dynamic linkages among Criteria Items. </li></ul><ul><li>In the Criteria, action-oriented cycles of learning take place via feedback between processes and results. </li></ul>
  8. 8. Learning Cycles within the Criteria <ul><li>The learning cycles have four, clearly defined stages: </li></ul><ul><li>planning, including design of processes, selection of measures, and deployment of requirements </li></ul><ul><li>executing plans </li></ul><ul><li>assessing progress and capturing new knowledge, taking into account internal and external results </li></ul><ul><li>revising plans based on assessment findings, learnings, new inputs, new requirements, and opportunities for innovation </li></ul>
  9. 9. The Criteria support goal-based diagnosis <ul><li>Using the Criteria, an organization can assess itself against the performance-oriented requirements. </li></ul><ul><li>The assessment provides a profile of strengths and opportunities for improvement relative to the performance-oriented requirements and leads to actions that contribute to performance improvement in all areas </li></ul><ul><li>This diagnostic assessment is a useful management tool that goes beyond most performance reviews and is applicable to a wide range of strategies, management systems, and types of organizations </li></ul>
  10. 10. For further information <ul><li>Visit the Baldrige National Quality Program website at the National Institute of Standards and Technology; see http://www.quality.nist.gov </li></ul><ul><li>For an unofficial take on performance excellence within the U.S. Coast Guard, see http:// lantpec.blogspot.com / . </li></ul>

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