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Cpec Award Outbrief Sample

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  • 1. Command Name 2008 Pilot Process Month day, 2008 CPEC Award Site Visit
  • 2. Command Name 2008 CPEC Award Site Visit
    • 8 Examiners + 1 Coach and 1 Program Rep
    • 150 prep hours + full week site visit
    • 3 sites visited
    • Over 200 employees interviewed
  • 3. Cool Quotes I drive to work with a smile on my face. ~ PDSA is my life … I even PDSA with my family!
  • 4. Baldrige/CPEC Management Framework A comprehensive and integrated system
  • 5. 1.0-Leadership
    • 1.1 Senior Leadership
      • Vision and Values
      • Communication and Organizational Performance
    • 1.2 Governance and Social Responsibilities
      • Organizational Governance
      • Legal and Ethical Behavior
      • Support of Key Communities
  • 6. 1.0-Leadership
    • Strengths:
    • Role Model Leadership
      • Leadership System
      • Organizational Performance Reviews
      • Communication
    • Organizational Governance
      • Legal and Ethical Behavior
      • Support of Key Communities
  • 7. 1.0-Leadership
    • Opportunities for Improvement:
    • Performance reviews could benefit from role model benchmarks to drive actions to attain vision
    • Leadership system reviews
  • 8. Cool Quotes What we do here is important, the command cadre gets that and empowers us to get the job done.
  • 9. 2.0-Strategic Planning
    • 2.1 Strategy Development
      • Strategy Development Process
      • Strategic Objectives
    • 2.2 Strategy Deployment
      • Action Plan Development and Deployment
      • Performance Projection
  • 10. 2.0-Strategic Planning
    • Strengths:
    • Annual, 3-phase Strategic Planning Process
      • SWOT Analysis
      • Action Steps
      • Stat reviews and Scorecards
  • 11. 2.0-Strategic Planning
    • Opportunities for Improvement:
    • Analyze relevant data & info
    • Performance projections
    • Compare projected performance with benchmarks
  • 12. Cool Quotes We’re aligned from the Captain to the front line. ~ We just keep getting better at this!
  • 13. 3.0-Customer & Market Focus
    • 3.1 Customer and Market Knowledge
    • 3.2 Customer Relationships and Satisfaction
      • Customer Relationship Building
      • Customer Satisfaction Determination
  • 14.
    • Strengths:
    • Customer and Market Knowledge
      • Community-based operations
      • Voice-of-the-customer info & feedback
      • Customer Relationship Building
      • Abundant access mechanisms
      • Systematic, integrated listening posts
    3.0-Customer & Market Focus
  • 15.
    • Opportunities for Improvement:
    • Customer groups & market segments
    • Keeping customer-focused processes current
      • Listening and Learning
      • Relationship Building
      • Satisfaction Determination
    3.0-Customer & Market Focus
  • 16. Cool Quotes My customers are the aircrews— and I don’t want to disappoint them. ~ Nobody can do this job like we can.
  • 17. 4.0 Measurement, Analysis, and Knowledge Management
    • 4.1 Measurement, Analysis and Improvement of Organizational Performance
      • Performance Measurement
      • Performance, Review, and Improvement
    • 4.2 Management of Information, Information Technology, and Knowledge
      • Data and Information Availability
      • Organizational Knowledge Management
      • Data, Information, and Knowledge Quality
  • 18.
    • Strengths:
    • Select and collect data and info to track and manage daily operations
    • Data and info used to improve processes
    • Data accuracy, integrity, reliability, security and confidentiality
    • Manage organizational knowledge
    4.0 Measurement, Analysis, and Knowledge Management
  • 19.
    • Opportunities for Improvement:
    • Key comparative/benchmark data
    • Maturing analytical process
    • Ensure operational data availability in an emergency
    4.0 Measurement, Analysis, and Knowledge Management
  • 20. Cool Quotes We measure everything… ~ We find out who does what best and figure out how to teach everyone how to do it.
  • 21. 5.0 Workforce Focus
    • 5.1 Workforce Engagement
      • Workforce Enrichment
      • Workforce and Leader Development
      • Assessment of Workforce Engagement
    • 5.2 Workforce Environment
      • Workforce Capability and Capacity
      • Workforce Climate
  • 22. 5.0 Workforce Focus
    • Strengths:
    • Culture of high performance
      • Motivated workforce
      • Workforce and leader development
      • Career progression & succession management
    • Organized to accomplish work, capitalize on core competencies
    • Benefits meet the needs of diverse workforce
  • 23. 5.0 Workforce Focus
    • Opportunities for Improvement:
    • Relating workforce satisfaction to business results
    • Performance measures, improvement goals for workplace health, safety, and security
  • 24. Cool Quotes I’ve liked all my assignments in the Coast Guard, but this is the first command that’s let me exercise my talents.
  • 25. 6.0 Process Management
    • 6.1 Work Systems Design
      • Core Competencies
      • Work Process Design
      • Emergency Readiness
    • 6.2 Work Process Management and Improvement
      • Work Process Management
      • Work Process Improvement
  • 26.
    • Strengths:
    • Overall Work Systems
    • Processes deliver customer value, organizational success
    • Workplace preparedness for emergencies
    • Improves work process performance
    6.0 Process Management
  • 27. 6.0 Process Management
    • Opportunities for Improvement:
    • Outsourcing determination process
    • Relate core competencies to competitive environment
    • Keep processes current with business needs
  • 28. Cool Quotes We’re never satisfied that we’re doing well enough. We use measures and customer input to continuously improve our processes. ~ PDSA is my life … I even PDSA with my family!
  • 29. 7.0 Results 7.1 Product and Service Outcomes 7.2 Customer-Focused Outcomes 7.3 Financial and Market Outcomes 7.4 Workforce-Focused Outcomes 7.5 Process Effectiveness Outcomes 7.6 Leadership Outcomes
  • 30.
    • Strengths:
    • Part I Xxxxx Rate, Part I Xxxxx Clearance
    • Response Time
    • Financial Performance
    • Accreditation & Regulatory Compliance
    • Action Plan Step Completion
    7.0 Results
  • 31. 7.0 Results
    • Opportunities for Improvement:
    • Relevant comparisons and benchmarks
    • Segmentation
  • 32. Cool Quotes The proof is in the pudding! ~ I am most proud of what we’ve accomplished; I’m even more proud that we achieve these results consistently month after month, year after year.
  • 33. Wrap-up
    • Thank You, Thank You, Thank You
    • COMDT (CG-0931) will deliver full Feedback Report in 30 days.
    • No award tied to this pilot year; however, the command will be recognized at the 2008 Innovation Expo (2 TONOs provided).
    • 2008 Innovation Expo: 17-20 November, Virginia Beach, VA
  • 34. A special thanks to…
    • Enter names of point of contact, key support personnel
    • (if N/A or inappropriate, delete entire slide)

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