• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Best Practices for SharePoint User Adoption
 

Best Practices for SharePoint User Adoption

on

  • 376 views

Overview of best practices for user adoption of SharePoint in any enterprise, ranging from steps you can take through central control of the environment to steps that promote interaction with the end ...

Overview of best practices for user adoption of SharePoint in any enterprise, ranging from steps you can take through central control of the environment to steps that promote interaction with the end user.
Presented at the Capgemini & AvePoint roundtable event "The SharePoint Journey".

Statistics

Views

Total Views
376
Views on SlideShare
374
Embed Views
2

Actions

Likes
2
Downloads
8
Comments
0

2 Embeds 2

https://twitter.com 1
http://www.slideee.com 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • In the ‘old days’ the difference between SharePoint Online and On Premise would clearly noticable, partly in look & feel but certainly in the amount of features available.In the first few editions SP Online was mainly suitable for storage / collaboration in teams.
  • Raising end users is likeraisingkids. How do yougivethemenoughfreedom on the one hand, but also keep themawayfromharm at the same time.Goodgovernancewill help youwiththis. Youneedtofind the balancebetweenfreedomandcompletely locking things down.
  • Even Out of the Box may sound simple, but really isn’t.
  • I takes quite an investment to take away complexity, but the ROI is considerable.
  • In the very near future (or according to some statistics we are already there) mobile access to the internet surpasses the regular PC/laptop access.This will be no different for business applications in a few years time.

Best Practices for SharePoint User Adoption Best Practices for SharePoint User Adoption Presentation Transcript

  • SharePoint Online Adoption Best Practices The SharePoint Journey January 28, 2014 Pascal van Alphen
  • Succesful SharePoint implementation = Good Technical Solution + User Adoption
  • SharePoint User Adoption is difficult
  • 4Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014 Timeline SharePoint Online Services 2009 • BPOS released with SP2007 2010 (H2) • BPOS moves to SP2010 2011 (June) • BPOS becomes Office 365, still with SP2010 2013 (February) • Wave 15: Office 365 moves to SP2013
  • With the arrival of Wave 15.... : SharePoint Online = browser SharePoint On Premise = browser Online features for end users ≈ On Premise features for end users Online Adoption ≈ On Premise Adoption
  • 7Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014 Best Practices
  • 8Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014 Best Practices for SharePoint User Adoption 1. Implement SharePoint ‘In The Flow’ 2. Governance Governance Governance 3. Start small. Keep it Simple. Stay focused. 4. Have a Training Plan and a Support Plan 5. Have a Killer App 6. Incentives and Rewards
  • Use SharePoint In The Flow
  • 10Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014 Implement SharePoint „In The Flow‟ In The Flow means in the flow of your business processes Above The Flow: Only used for non-essential things, not really part of the process. Below The Flow: Part of business silos but not of business processes
  • Governance
  • Start small. Keep it Simple. Stay focused.
  • 14Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014 Start small Start with something you can manage  It takes away complexity  It will be MUCH easier on your support staff  It will give end users the time to adjust Basic collaboration in teamsites is usually a good starting point.  Phase out “email storage” of endless document versions  A single, sharable version of the truth
  • 15Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014
  • 16Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014
  • 17Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014
  • 18Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014
  • 19Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014 Stay focused Select business scenarios in which certain (preferably influential) teams are facing problems that you know SharePoint can solve. Stay focused on those scenarios Let your SharePoint implementation grow organically by gradually supporting more and more business scenarios (or extending existing ones).
  • Have a Training Plan and a Support Plan
  • 21Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014 Training and Support Plan Do not just provide some training at the start. Have a Training PLAN for ongoing training.  New employee training  Lunch and Learn sessions  Internal SharePoint User Group SharePoint support for end users requires specific expertise. Also have a plan for this. Without proper support users will get discouraged.
  • Have a Killer App (or a Killer Feature)
  • 23Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014 Get a Killer App Make sure you have a GREAT search function Spreadsheets / Word processing - move to Office Web Apps? Mobile app to guide your employees into and around SharePoint Phone Book / People Search / Time writing? (but remember, just because they need to be in SharePoint doesn‟t mean they will necessarily like it...) Be aware of the Consumerization of IT Allow connecting to/from consumer killer apps if possible.
  • 24Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014 Consumerization of IT
  • 25Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014 Use a Killer Feature Some killer features of SharePoint 2013 Online (and On Premise):  Improved Document Management UI • Drag & Drop document adding to a library (no more Explorer View!) • Edit Managed Metadata in Datasheet  Improved Search • Search remembers what you have previously searched and clicked and displays these values as query suggestions at the top of the results page. • Results show number of times a document has been viewed. • Page through PowerPoint presentations directly from the search results page.  Improved built-in support for any kind of device  SkyDrive Pro
  • Incentives and Rewards
  • 27Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014 Incentives and Rewards “Gamification” options to encourage participation (points, badges, top contributors leaderboard). Users can receive badges to identify them as an “Expert” or “Thought Leader” so that discussion participants can easily distinguish contributions. Reward (top) contributors, but don‟t forget to reward reuse. SharePoint is about teams. Make rewards team-based. But most of all: Don‟t just slap meaningless badges and points on actions in SharePoint. Address human motivators. Make your employees feel successful, in control, rewarded, highly valued, smart.
  • Is my company ready for SharePoint Online?
  • 29Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014 Ready to adopt SharePoint Online? Good understanding of SharePoint Online constraints required (but luckily the functional gap between On Premise and Online is becoming small) Do your developers and maintenance teams understand Online? Start with "vanilla" functions that fit a business scenario. Establish your customization strategy Be realistic in your migration expectations Be realistic in your integration requirements Expect downtime
  • Useful links
  • 31Copyright © Capgemini 2014. All Rights Reserved The SharePoint Journey | Capgemini / AvePoint | 28 January 2014 Useful links The Discover SharePoint Kit, containing:  Discover SharePoint (promo leaflet)  SharePoint Adoption Guide (good read!)  Adoption Kit (offline web) including business scenarios per company function, posters, links and more. Discover SharePoint website: http://www.discoversharepoint.com/ material by Dux Raymond Sy (co-author Microsoft Adoption Guide) http://www.slideshare.net/meetdux/ http://www.slideshare.net/joeloleson/share-point-adoption-and- gamification
  • The information contained in this presentation is proprietary. Rightshore® is a trademark belonging to Capgemini © 2014 Capgemini. All rights reserved. www.capgemini.com Pascal van Alphen pascal.van.alphen@capgemini.com