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Simmons seminar april 2014

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Presentation on the findings from a study that explored information experiences in social media during natural disasters. The study illustrates the work being undertaken by QUT's (Queensland …

Presentation on the findings from a study that explored information experiences in social media during natural disasters. The study illustrates the work being undertaken by QUT's (Queensland University of Technology) Information Studies Group in the emerging space of 'information experience'.

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  • 1 of 3 campuses40000 students, 6000 from overseasAnnual budget of over 500 million7 faculties: BEE, FaST, Law, Education, Health, CI, Business, Since 1989 + evolved out of professional education
  • The growing research base…..Japanese tsunami (Acur & Muraki, 2011)Black Saturday (Horbury & Hughes, 2010)Virginia Tech shooting (Palen, Vieweg, Liu & Hughes, 2009)Southern Californian fires (Sutton, Palen & Shklovski, 2008)Research showed how through distributed problem-solving activity, a loosely connected group of citizens could collaborate on a grave topic and provide accurate results.The interactions among citizens in social media became the foundation of a highly distributed problem-solving activity that accurately "discovered" the names of all 32 victims in ahead of official media releases about the situation. People gathered on-line to assist and 'make sense' of a critical situation. Analysis provided insight into group structures that emerged, that facilitated information sharing and moderated discussion tone as a kind of 'moral norm'. Roles, structures and norms emerged during the process whereby accuracy of information was demanded and behavioural expectations for treating information was visible.The notion of "socially-produced accuracy" that occurred was a striking contrast to how activity by the public in online communities is often portrayed - that is one that needs extreme policing and control. Key findings todate:Official information sources still valuedNew sources gaining in popularity – a complimentary rather than substitutionary roleAlignment of both formal and information sources seen as the way forward – needs to recognise top down and bottom upCitizen can play a critical and important role‘citizen journalism’ with mainstream media encouraging to contribute to their official sourcesResearch is multidisciplinary: computers science, communication or media studies, geography, information studies, emergence management….
  • Transcript

    • 1. Socially resilient: social media in times of natural disaster Professor Helen Partridge Queensland University of Technology http://blog.sharecare.com/2012/01/05/natural-disasters-tsunami-japan/
    • 2. Queensland University of Technology My office!
    • 3. QLD Police • 163,727 Facebook fans • 10,792 Twitter followers http://www.flickr.com/photos/freefoto/2837469960/sizes/o/in/photostream/ #qldfloods 1200 tweets an hour
    • 4. http://misscherryprincess.blogspot.com.au/2010_11_01_archive.html What are people’s information experiences in social media during a natural disaster?
    • 5. “A focus on experience offers a holistic approach to understanding peoples’ engagement with information. It takes into account the interrelations between people and their broader environments in a manner, which considers people and their world as inseparable. It also provides deep insights into the ways in which people relate to their informational life-worlds.” (Bruce & Partridge, 2011) http://www.blueskydesigngroup.com.au/wp- content/uploads/2011/07/processes_experience-design.jpg
    • 6. Interviews Observation
    • 7. 25 participants – 10 Brisbane & 15 Townsville 18 females, 7 males 18-59 years http://www.flickr.com/photos/16098452@N08/6836669630/sizes/l/
    • 8. 3 lenses & 8 themes • Tool – Characteristics – Supplementary • Individual – Connected – Wellbeing – Coping • Community – Brokerage – Helping – Journalism http://babyology.com.au/wp-content/uploads/2011/06/Rainbow-jelly-oranges-03.jpg
    • 9. “we cannot afford to bury our heads in the sand, if we work now to enhance resilience we can reduce the potentially devastating impact of these natural disasters into the future” Neil Roberts, QLD Minister for Police Corrective Services and Emergency Services, 2010 http://www.flickr.com/photos/tariq- m/5338860595/sizes/l/in/photostream/
    • 10. Practice framework? http://newsroom.unsw.edu.au/sites/default/files/styles/arti cle_image/public/field/image/piano_practice.jpg Warren Cheetham, Townsville City Council Library Service Craig Evans, Disaster Response & Recovery, Brisbane City Council Scott Leonard, Local Government Association of Queensland Chelea McLennan, Townsville City Council
    • 11. Acknowledgements Project Reference Group Warren Cheetham, Townsville City Council Library Service Craig Evans, Disaster Response & Recovery, Brisbane City Council Scott Leonard, Local Government Association of Queensland Chelea McLennan, Townsville City Council External Evaluator Dr Rebecca Eynon, University of Oxford Research Assistant Christine Yates Project Student Lyndelle Gunton Project Sponsor auDA Foundation
    • 12. Curtin University Edith Cowan University Queensland University of Technology Charles Sturt University University of Technology, Sydne y RMIT University Monash University of Tasmania University of South Australia University of Canberra 10 universities offer 27 ALIA accredited degrees
    • 13. The QUT team • 4 full time academics • 1 post doctoral fellow • 5 adjunct professors • 4 research assistants • 4-6 sessional lecturers/tutors • 30 research students • 120 coursework students
    • 14. Information Experience The lived experience of informational life worlds: • Phenomenology • hermeneutics Information experience as: • Research domain • Research object Other information experience research: • Information experiences of new mums in social media: Kate Davis • Mobile devices and health information literacy: Julie Lee • Using information to learn by serious leisure participants: Andrew Demasson • English as Foreign Language Students experience of information literacy: Nicole Johnston • Exploring Faculty Perceptions of Teaching and Assessing for Information Literacy Learning: A UAE Case Study: Alanna Ross Partridge, Helen L. & Yates, Christine (2014) Researching Information Experience : Object and Domain. In Bruce, Christine S., Davis, Kate, Hughes, Hilary E., Partridge, Helen L., & Stoodley, Ian D. (Eds.) Information Experience : Approaches to Theory and Practice. Emerald Group Publishing Limited. (In Press)
    • 15. But wait, there’s more…. • Building the basis for evidence based library and information practice: a qualitative study. Helen Partridge, Christine Bruce & Ross Todd (Rutgers): http://www.qut.edu.au/research/research-projects/building-the-basis-for- evidence-based-library-and-information-practice-a-qualitative-study DATE SAVER: 8th International EBLIP Conference, Brisbane 6-8 July 2015! • Refining the blend: developing a student centred framework for multi-modal education. Kate Davis, Elham Sayyad Abdi & Helen Partridge. • Re-conceptualising and re-positioning Australian library and information science education in Australia for the 21st century. Helen Partridge with Jo Hanish, Philip Hider, Sally Burford, Paul Genoni, Mary Carroll, Kerry Tanner, Barbara Combes, Maureen Henninger, Hilary Hughes & Leonie Ellis: http://www.liseducation.org.au/
    • 16. Your Help! Recruitment Participants needed for a study exploring information experiences in Twitter. People of all walks of life, new users of Twitter to the Twitter addicts. More information: http://www.qut.edu.au/research/research-projects/exploring-information- experiences-in-twitter Contact: h.partridge@qut.edu.au
    • 17. http://www.amichelleblakeley.com/articles/2011/1/24/are-questions-the-answer-to-better-business-decisions.html