How to Nominate and Promoteyour Customer Success Stories
With a direct line of contact to the Strategic Tools & Stories Team, you nowhave an effective channel to promote and share stories on your AppexchangeSolutions and how they have delivered ultimate customer success!
Use Storytelling to Promote your solution inside Salesforce Validated stories are promoted to the entire salesforce.com community via the Customer Story Tool. This is the “goto” place for sales when looking for references and use cases.“The first place I look for a reference is the story tool.” - AE “I’d love to see more use cases from our Appexchange Partners.” -Commerical Sales, SE The Customer Story tool is a centralized repository of customer success information Stories are classified by ISV Success and ISVs can be looked up using a simple keyword search Stories are reviewed by marketing teams for promotion opportunities
Additionally, nominated stories will be widely promoted through variousChatter Groups based on product, competitor and industry.
Chatter provides increased visibility in addition to the Customer Story Tool.Communications coming from the Strategic Tools & Stories team receive instantcredibility since the team is responsible for all internal Customer Stories assets.
Story Submission process steps: 1. If you have not been invited to join the ISV Success Stories Submission Dropbox, please send an email to firstname.lastname@example.org to request access. Please include Name, job title and Phone #2. Download the Story Submission template from the Partner Portal (also available in the Dropbox)
3. Upload your completed template to the ISV Success Stories Dropbox folder.4. The Strategic Tools & Stories Team will review your submission and work with your ISVAE to add your submission to the Customer Story Tool and create a “front slide” toshowcase and promote your story within Salesforce. We will also forward applicablestories to Corporate Marketing based on current marketing need and interest.
We look forward to hearing about your customers’ success! Please direct any questions to email@example.com