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Development Of Staff Technology Skills

Development Of Staff Technology Skills






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    Development Of Staff Technology Skills Development Of Staff Technology Skills Presentation Transcript

    • Development of Staff Technology Skills
      Arkansas Library Association Conference
      October 26, 2009
      Carol Coffey
    • Learning vs. Training
      1. Active vs. Passive
      2. Learner-Centered vs. Trainer-Centered
      3. Self-Directed vs. Trainer-Led
      4. Anywhere vs. “Be There!”
      5. Just-in-time vs. “Someday you’ll need this.”
    • Develop a Culture of Learning
      Let staff see you learning new things.
      Give them time to experiment.
      Talk to them about what they’re learning.
      Let them try new things, even if the new things don’t always work.
      “Creating a Culture of Learning at Your Library.” ALA Annual Conference, July 2009.
    • Components of Successful Technology Training Programs
      Just-in-time : new technology, new software, new services
      Competencies: library-specific skills expected of all staff members
    • Just-in-Time
      Right before you release the new service
      Staff will be familiar with it as patrons are learning
      A great way to find the problems that you missed
    • Competencies
      Specific skills and knowledge
      “the core tasks necessary for a particular job.”
      See Houghton-Jan, Sarah. Technology Competencies and Training for Libraries. Library Technology Reports 43, no 2 (March/April 2007).
    • http://www.webjunction.org/competencies
    • Tech Support IS Reference
      It’s not the patron’s responsibility to know what kinds of questions they can ask.
      We have the computers, therefore we must know how to use them
      Patrons have always asked us for help – now the kind of help they need is different.
      “Thingamabobs and Doodads: Why Tech Support IS Reference.” ALA Annual Conference, July 2009.
    • Free Stuff
      Training Sessions offered by Database Vendors
      Free webinars (Webjunction.org does some but most of their courses are NOT free)
      Webjunction.org does provide documents such as tutorials, lesson plans, etc.
      Learning 2.0/23 Things Programs – Google it!
    • A Petting Zoo? At the Library?!?
      Technology Petting Zoo: a place to touch the cool gadgets without pressure from sales people
      Also a place to get advice from the owners of the gadgets
      Does not require the library to buy all the gadgets –
      Borrow them from your staff!
      Ask the owners of the toys to help with advice and instruction.
    • CALS Staff Technology Petting Zoo, 2008
    • CALS Staff Petting Zoo, continued.
    • CALS Patron Technology Petting Zoo
    • Got some money to spend on staff training? Buy your own toys!
      See David Lee King’s post “Topeka’s Techie Toybox” at
      Also see Princeton Public Library’s Gadget Garage at
      And Santa Cruz Public Library’s Technology Petting Zoo at
    • What’s Next for CALS?
      CALS Application Petting Zoo (for staff AND patrons)
      1. Facebook
      2. CALS Downloadable Library (OverDrive)
      3. Twitter
      4. Google Docs
    • http://www.slideshare.net/paroo1
      Presentation Slides
      Resources List (PDF)
      ALA Presentations (in my Favorites list)
      Email me: ccoffey@cals.org