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Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support

by on Feb 25, 2010

  • 3,241 views

Most customer support teams are good at handling routine transactions. But what about a customer who is threatening to sue you? Or asks to have you fired? Or an employee who got so fed up with IT ...

Most customer support teams are good at handling routine transactions. But what about a customer who is threatening to sue you? Or asks to have you fired? Or an employee who got so fed up with IT support that he smashed his laptop and then ran over it?

All of these are real situations that support professionals reported in a recent survey sponsored by Supportindustry.com and Parature. This interactive webinar, teaming communications skills expert and bestselling author Rich Gallagher with Parature's VP of Marketing Gary McNeil, looks at how to handle situations like these and more. The open panel discussion format will examine the best practices, tools and technology behind handling your worst-case scenarios.

Your "worst" customers can sometimes become your best supporters, *if* you and your team know how to handle those critical, moment-of-truth situations faced by every customer support operation. Join us for a wide ranging, high-content discussion that will give you and your team confidence in handling any customer situation.

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Getting Your Worst Customers to Love You:  True Tales from the Front Lines of Customer Support Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support Presentation Transcript