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IT SERVICE MANAGEMENT<br />
CONCEPT OF SERVICE <br />work done by one person or group that benefits another.<br />an act of help or assistance.<br />e...
SERVICE MANAGEMENT<br />Service Management is integrated into Supply Chain Management as the joint between the actual sale...
IT SERVICE MANAGEMENT<br />IT Service Management (ITSM) is a discipline for managing information technology (IT) systems, ...
COMPONENTS<br />Two main components:<br />Service Support – five processes that provide support for day-to-day operation o...
Service Support:-<br />Change Management.<br />Release Management.<br />Problem Management.<br />Configuration Management....
Service Delivery:-<br />Service level Management.<br />Financial Management.<br />Capacity Management.<br />IT Service con...
GOALS:-<br />Ensure that IT services are aligned to the needs of customers and users.<br />Improve availability and stabil...
Processes<br />Each ITIL process has associated:<br />Goals<br />Definitions<br />Activities<br />
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It Service Management

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Transcript of "It Service Management"

  1. 1. IT SERVICE MANAGEMENT<br />
  2. 2. CONCEPT OF SERVICE <br />work done by one person or group that benefits another.<br />an act of help or assistance.<br />employment in or work for another<br />
  3. 3. SERVICE MANAGEMENT<br />Service Management is integrated into Supply Chain Management as the joint between the actual sales and the customer. The aim of high performance Service Management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties.<br />
  4. 4. IT SERVICE MANAGEMENT<br />IT Service Management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer&apos;s perspective of IT&apos;s contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction.<br />
  5. 5. COMPONENTS<br />Two main components:<br />Service Support – five processes that provide support for day-to-day operation of IT services<br />Service Delivery – five processes that focus on long-term planning and improvement of IT services<br />
  6. 6. Service Support:-<br />Change Management.<br />Release Management.<br />Problem Management.<br />Configuration Management.<br />Incident Management.<br />
  7. 7. Service Delivery:-<br />Service level Management.<br />Financial Management.<br />Capacity Management.<br />IT Service continuity Management.<br />Availability Management.<br />
  8. 8. GOALS:-<br />Ensure that IT services are aligned to the needs of customers and users.<br />Improve availability and stability of services.<br />Improve communication within IT and with users.<br />Improve efficiency of internal processes.<br />
  9. 9. Processes<br />Each ITIL process has associated:<br />Goals<br />Definitions<br />Activities<br />
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