Paradiso Solutions Technical Support Overview

644 views
488 views

Published on

At Paradiso Solutions we offer reliable and responsive custom support for all your LMS softwares such as Totara, Mahara and Moodle. Our involvement in the Moodle, Totara and Mahara Communities gives us an edge on understanding the software exceptionally well.

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
644
On SlideShare
0
From Embeds
0
Number of Embeds
309
Actions
Shares
0
Downloads
6
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Paradiso Solutions Technical Support Overview

  1. 1. Paradiso Solutions Technical Support Process OverView info@paradisosolutio +1 800 513 5902 513 5902 +1
  2. 2. About Paradiso • • • • In Business since 2007, based in Silicon Valley Experts in LMS Software and Content Creation Clients in Education and Corporate Sector Strong management team with many years of experience in Silicon Valley info@paradisosolutio +1 800 513 5902 513 5902 +1
  3. 3. Support Staff • • • • Staff with many years of Project Management Experience Technical and Management Training Over-communicators Passion for Success info@paradisosolutio +1 800 513 5902 513 5902 +1
  4. 4. LMS Support Overview Our LMS Support Experts will: • Answer questions relating to LMS use. • Advise on the effective use of your eLearning Platform. • Troubleshoot LMS problems and issues. • Advise on best practice for LMS. • Resolve any LMS issues. info@paradisosolutio +1 800 513 5902 513 5902 +1
  5. 5. Levels of Support : Priority I and II Priority I Description: An Application instance is not available or consistently fails to respond within 30 seconds from the time a properlyformed request is sent. Priority II Description: Program errors that prevent some functionality or process of the Application CMS Instance from functioning as intended that do not seriously affect the overall performance or use of the Application CMS Instance. info@paradisosolutio +1 800 513 5902 513 5902 +1
  6. 6. Levels of Support : Priority III Priority III Description: Program errors that prevent some functionality or process of the Application CMS Instance from functioning as intended that do not seriously affect the overall performance or use of the Application CMS Instance. info@paradisosolutio +1 800 513 5902 513 5902 +1
  7. 7. Levels of Support Priority IV This is also known as development support Description: The client IT staff, client´s course creators, client project managers and administrative support staff can initiate this request. For example: • Changes to the Theme • Custom reports • Setting up a course • Adding modules or blocks • Adding users etc. info@paradisosolutio +1 800 513 5902 513 5902 +1
  8. 8. Tools Used • • • • • Ticketing Form Support by Phone Support by Online Chat Support by Emails Support via WebEx Ticket Management System to keep documentation on all the tickets and to keep Project Management Application similar to BaseCamp. info@paradisosolutio +1 800 513 5902 513 5902 +1
  9. 9. Support by Phone Do you need technical help? Do you need guidance regarding technical issues? We want to hear from you, call us at +1 800 513 5902 and our experts will be happy to help you. info@paradisosolutio +1 800 513 5902 513 5902 +1
  10. 10. Support by Online Chat Do you want to Chat with us? Visit our website at www.paradisosolutions.com and drop us a line on our Online chat, we are online throughout the day and you can chat with our experts live. We will be happy to answer your questions. info@paradisosolutio +1 800 513 5902 513 5902 +1
  11. 11. Support by E-mail You can always reach us at sales@paradisosolutio ns.com, we will get back to you ASAP And direct y our inquiries to our support team. info@paradisosolutio +1 800 513 5902 513 5902 +1
  12. 12. Support via Webex Want to walk us through your problem? No problem, we can do a Webex screen share support meeting and our experts will understand and solve your problems via Webex. info@paradisosolutio +1 800 513 5902 513 5902 +1
  13. 13. Support Ticket Form Support Ticket Form info@paradisosolutio +1 800 513 5902 513 5902 +1
  14. 14. Ticketing System Overview for Project Managers and Admins on Client Side info@paradisosolutio +1 800 513 5902 513 5902 +1
  15. 15. Overview of Tickets info@paradisosolutio +1 800 513 5902 513 5902 +1
  16. 16. Ticket Communication via Email or Ticketing System Integrated info@paradisosolutio +1 800 513 5902 513 5902 +1
  17. 17. Team Overview info@paradisosolutio +1 800 513 5902 513 5902 +1
  18. 18. Tasklist info@paradisosolutio +1 800 513 5902 513 5902 +1
  19. 19. Time Tracking for Billing and Transparency info@paradisosolutio +1 800 513 5902 513 5902 +1
  20. 20. TimeDoctor Screenshots to see what is being worked on Anytime time of the day info@paradisosolutio +1 800 513 5902 513 5902 +1
  21. 21. TimeDoctor Weekly Report info@paradisosolutio +1 800 513 5902 513 5902 +1
  22. 22. TimeDoctor Daily Report info@paradisosolutio +1 800 513 5902 513 5902 +1
  23. 23. Contact Us! http://www.linkedin.com/company/paradiso-solutions info@paradisosolutions.com www.ParadisoSolutions.com +1 800 513 5902 info_paradiso info@paradisosolutio +1 800 513 5902 513 5902 +1

×