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Global health care LSP strategy by Werner Stilmant

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This document has been produced to provide ideas to one of the global players during an interview during the summer of 2012. …

This document has been produced to provide ideas to one of the global players during an interview during the summer of 2012.
The proposed strategy gives a step by step road map that could be followed in order to grow into a mature quality unit within the healthcare vertical of a global LSP player

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  • 1. Global Healthcare Quality Framework in a a Global LSP By Werner Stilmant10/11/2012 1
  • 2. Why this document?This document has beenproduced to provide ideas toone of the global playersduring an interview duringthe summer of 2012. Global Healthcare Quality Framework in a Healthcare Vertical within an LSP 2
  • 3. Goal and Vision Providing support and knowledge to in- and external customers in order to be able to deliver health care products on time and in good conditions. Creating awareness of patient safety by implementing and continuously monitoring world wide directives, guidelines, regulations and applicable laws related to the health care industry. Building a knowledgeable network of quality specialists within the existing the Global LSP Network. Supporting business cases by understanding customers expectations and translating those expectations to the LSP network.10/11/2012 3
  • 4. Steps to take Assessing network by internal audits/business Analyse assessments. Generating Gap / Fit, SWOT analysis Align with global strategy, budget and capabilities. Plan Prioritization of actions Creating knowledgeable network of key stake Create and holders. Train “Infecting” key players within the LSP network Processes Creating basic processes and train internal colleagues Creating a structure and network where Continuous continuous improvement is activated and Improvement rewarded 4
  • 5. Bridging Existing LSP Networks Searching for Best in Class Bench Marking for solutionsprovided to different industries;applicable to pharma customers Global 10/11/2012 Healthcare Quality Framework in a Healthcare Vertical within an LSP 5
  • 6. Analyse Focus 1. Business assessments / Audits 2. Knowledgebase assessment (who knows what ?/ Experiences ?) 3. Gathering global and local legislation/guidelines 4. Europe (later Asia and America’s) 5. Assessment of systems in place (traceability) 6. Networking within LSP organization 7. Communication on role of Head of Quality and support provided to business 8. LSP website assessment (what is in and what is not?) 9. Customer profiles OUTPUT 1. SWOT 2. GAP/FIT Analysis 3. Systems mapping 4. Best Practices 5. Mapping of key stake holders within and outside LSP’s health care vertical Global10/11/2012 Healthcare Quality Framework in a Healthcare Vertical within an LSP 6
  • 7. Plan Focus 1. Global strategy assessment 2. Difference between nice to have and must haves 3. Communication and alignment with stake holders (creating buy in) 4. Communication with customers (how to reach them and assure them quality oversight is in place) OUTPUT 1. Action list and project plan (including timelines and key stake holders responsibility) 2. Global communication / Road map (Monthly newsletter to stake holders) 3. Specifications on internal Quality Health Care SharePoint (if possible) Global10/11/2012 Healthcare Quality Framework in a Healthcare Vertical within an LSP 7
  • 8. Create and Train Processes Focus 1. Processes missing or to be fine tuned 2. Spreading knowledge base 3. Supporting local team in writing/fine tuning processes 4. Working together with IT on Quality Health Care Sharepoint OUTPUT 1. SOP’s 2. Standard Quality Agreement 3. Standard Master Service Agreement 4. Training material 5. Training “road show” SOP’s Cold Chain Pharmaceutical SC , development pipeline 6. Quality Health Care Manual Global10/11/2012 Healthcare Quality Framework in a Healthcare Vertical within an LSP 8
  • 9. Continuous Improvement Focus 1. Based on ISO processes reinforce/stimulate 2. LEAN concepts 3. Balance score card learning and growth internal business processes customer perception financial health OUTPUT 1. Assigning Quality Label to hubs 2. Representing the LSP in Health Care focused working groups (PCCIG (PDA), GAMP, GS1, etc) 3. Assigning “Health Care Specialist” title to employees / including membership to “Global LSP Health Care Council” 4. Initiating “LSP’s Customer Advisory Board meetings” from a Quality Point of View (less aggressive than sales oriented meetings) Global10/11/2012 Healthcare Quality Framework in a Healthcare Vertical within an LSP 9
  • 10. Global InflationGlobal Healthcare Quality Framework in an LSPHealthcare Vertical 10/11/2012 10
  • 11. Questions? MoreInformation?Werner StilmantWerner.Stilmant@skynet.be Global10/11/2012 Healthcare Quality Framework in a Healthcare Vertical within an LSP 11

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