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Impression company profile

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  • 1. Consulting Training Monitoring © Copyright 2011. The Impression Consultant Co., Ltd.
  • 2. The Impression Consultant is a consulting firm. The area that weprovide consulting is Service Excellence Program (To design anddevelop service management system and training program forachieving service excellence). The Impression Consultant Team is including servicemanagement expert and executive who have experience inservice sector practically from the world class service company. Our services include: 1. Training 2. Consulting 3. Monitoring 4. BCM © Copyright 2011. The Impression Consultant Co., Ltd.
  • 3. © Copyright 2011. The Impression Consultant Co., Ltd.
  • 4. © Copyright 2011. The Impression Consultant Co., Ltd.
  • 5. Practical Change CustomerCustomer Communication Complaint Service Service First Customer Service and Presentation Handling Team Mind Impression Delight and ServiceExcellence Excellence Intelligence Recovery © Copyright 2011. The Impression Consultant Co., Ltd.
  • 6. King Mongkut ‘s Institute of Technology North Bangkok Master of Industrial Management Engineering Chief Consulting Officer / The Impression Consultant Co., Ltd. Service Quality Management / Advanced Info Service PCL. (AIS) Columnist: Productivity World Magazine in Service Quality and Customer Focus Productivity Consultant/ Thailand Productivity Institute © Copyright 2011. The Impression Consultant Co., Ltd.
  • 7. •2012 Service Excellence : A Case Study of Regional Revenue Office 7 72011 Service Excellence : Service Code2010 Service Excellence : Service Culture2008 Customer Super Service)2008 Customer Delight2006 Customer Service Excellence) © Copyright 2011. The Impression Consultant Co., Ltd.
  • 8. 2009 Certificated Multicounty Observational Study Mission on Customer Relationship Management (CRM) / SEOUL KOREA by Asian Productivity Organization & Korea Productivity Center2009 Certificated CRM by Asian Productivity Organization and Japan Productivity Center2008 Author: Customer Super Service Book / Published by Thailand Productivity Institute2006 Author: Customer Service Excellence Book / Published by SE-ED2001-2006 A person who setup the Service Quality Management system in AIS Certificated Consultant - Japan Productivity Center Tokyo Japan2000 Certificated Consultant - Asian Productivity Organization Tokyo Japan Certified Business Management Counselor - APEC Asia-Pacific Economic Cooperation © Copyright 2011. The Impression Consultant Co., Ltd.
  • 9.        COTTO TILES STUDIO COTTO TILES LIBRARY  CEMENTHAI ROOFING CENTER  (NECTEC) THAI CERAMICS CO., LTD    © Copyright 2011. The Impression Consultant Co., Ltd.
  • 10. 22 years in airlines business Advancing Knowledge Management in Government (UN) Services Operation / Gifted in SocialEtiquette) / Service Standard Protocol) © Copyright 2011. The Impression Consultant Co., Ltd.
  • 11.  AIS      Major Development PCL.    Crystal Design Center  © Copyright 2011. The Impression Consultant Co., Ltd.
  • 12. © Copyright 2011. The Impression Consultant Co., Ltd.
  • 13. © Copyright 2011. The Impression Consultant Co., Ltd.
  • 14. The Winner 1,000,000 baht / The One night GENIUS Game Show, Channel 3 ThailandHe helps sale and service firm build sustainable sale and service level. Wutthichai providesale training course to client more than one hundred courses. He earned a Master of Artsin Communication Arts from Bangkok University © Copyright 2011. The Impression Consultant Co., Ltd.
  • 15. Lecturer and Guest Speaker:  LPN  PTT   SCG   CPN  Mitsui   SONYERICSSON  DENSO   Thai Inter Modal Systems Co., Ltd  SCG Experience  United Marine Logistic Co., Ltd.   CEMENTHAI ROOFING CENTER   -    TIMCO Etc. © Copyright 2011. The Impression Consultant Co., Ltd.
  • 16.  © Copyright 2011. The Impression Consultant Co., Ltd.
  • 17.  © Copyright 2011. The Impression Consultant Co., Ltd.
  • 18.    Real Estate Consultant   Standard Chartered  Nestle (Thailand)  - Tesco Lotus) SC New York Life  M(  Crystal Design Center © Copyright 2011. The Impression Consultant Co., Ltd.
  • 19.  Riche Monde  Unilever Bestfoods Fancy Art  Computer Associates Robert Bosch International (Thailand)  Jebsen & Jassen Isuzu Auto Center ( Exxon Mobil (  Thaiplastic & Chemical  Honda Trading  Siam Michelin Prudential TS Life  Rottapharm SIAM DAIKIN SALES  J.V (Thailand) ( © Copyright 2011. The Impression Consultant Co., Ltd.
  • 20.  Pocket Book) . © Copyright 2011. The Impression Consultant Co., Ltd.
  • 21.  ISO 9000 © Copyright 2011. The Impression Consultant Co., Ltd.
  • 22.  ) – AOT  Investor Club) ) – TOT  ) – AIS  CP Group) – BUG 1113, Call Center 1111   ) – UBC (TRUE VISIONS)    – GE © Copyright 2011. The Impression Consultant Co., Ltd.
  • 23. Trainer Profile D Ambassador 2010 • Team Building) • (Service Excellence) • (Positive Thinking) • (Good Governance) • (Goal Setting) • (Life Quality Improvement) • Leadership)18
  • 24. ••••••• NEC)•Thai PBS••••• © Copyright 2011. The Impression Consultant Co., Ltd.
  • 25. Customer Service & Culture Change Team BuildingService MindTQA (Thailand Quality Award)SEPA (State Enterprise Performance Appraisal) © Copyright 2011. The Impression Consultant Co., Ltd.
  • 26. Business Etiquette Communication Skills Creativity & ThinkingHuman Resources Sales Training Presentation Skill & Train the trainer © Copyright 2011. The Impression Consultant Co., Ltd.
  • 27. • Service concept )••• Service quality attribute• Model••••• © Copyright 2011. The Impression Consultant Co., Ltd.
  • 28. • Customer Centric•••• Moment of truth• Touch Point• Five sense of service•• ABC••• Workshop : © Copyright 2011. The Impression Consultant Co., Ltd.
  • 29. • (Service Attitude)• Memory chip•• Word / Body language / Way• &••••• Do and Don’t• Grooming•• © Copyright 2011. The Impression Consultant Co., Ltd.
  • 30. • /••• / )• /••• ( © Copyright 2011. The Impression Consultant Co., Ltd.
  • 31. CRM Delight CEMCRM CEM © Copyright 2011. The Impression Consultant Co., Ltd.
  • 32. ••••••••• © Copyright 2011. The Impression Consultant Co., Ltd.
  • 33.  Learning Base Activities Challenge in action © Copyright 2011. The Impression Consultant Co., Ltd.
  • 34. T E A M W O R K© Copyright 2011. The Impression Consultant Co., Ltd.
  • 35.           (Show and Share) Workshop Option © Copyright 2011. The Impression Consultant Co., Ltd.
  • 36. SEO Practical Change Service ExcellenceTel: 02-921-7921, 081-824-8814Fax: 02-921-8632Email: info@impressionconsult.comWebsite: www.impressionconsult.com © Copyright 2011. The Impression Consultant Co., Ltd.
  • 37. 0-8313-5617, 0-2921-7921panurass@impressionconsult.com Impression training © Copyright 2011. The Impression Consultant Co., Ltd.