Your SlideShare is downloading. ×
3 top disrupting trends for retail now and by 2020
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

3 top disrupting trends for retail now and by 2020

1,163
views

Published on

Retail is hurting. The top 3 trends disrupting retail may also save it. Conceptual, Physical and Virtual innovations will build new forms of retail. …

Retail is hurting. The top 3 trends disrupting retail may also save it. Conceptual, Physical and Virtual innovations will build new forms of retail.
Conceptual -- 1:1 Retailing (Kurt Salmon)
Physical -- re-allocation of physical transportation assets
Virtual -- merger of offline and online behavior and systems


0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
1,163
On Slideshare
0
From Embeds
0
Number of Embeds
5
Actions
Shares
0
Downloads
14
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • What I want to say here is is that the stores are a key asset that e-commerce only providers don’t have

    Lots of great things can be done in a store that you cannot do online

    Try things on
    Social shopping
    Get immediate service

    Clean Uncluttered Presentation
    Visual Showrooming high value products in the store
    Plenty of Inventory for Accessories (Cross-Sell/Up-Sell)
    Huge Sales Service Component
    Sales Service is mobile
    POS is mobile and personal
    Go to where the customer is, not force the customer to us
    Huge Usage Service -- Genius Bar
    Position in Store
    Visibility of Queue –
    Timed appointments
    Information query
    Full Service
    Waiting for appointment promotes cross-sell and upsell
  • What I want to say here is is that the stores are a key asset that e-commerce only providers don’t have

    Lots of great things can be done in a store that you cannot do online

    Try things on
    Social shopping
    Get immediate service

    Clean Uncluttered Presentation
    Visual Showrooming high value products in the store
    Plenty of Inventory for Accessories (Cross-Sell/Up-Sell)
    Huge Sales Service Component
    Sales Service is mobile
    POS is mobile and personal
    Go to where the customer is, not force the customer to us
    Huge Usage Service -- Genius Bar
    Position in Store
    Visibility of Queue –
    Timed appointments
    Information query
    Full Service
    Waiting for appointment promotes cross-sell and upsell
  • Consumers have more choices, information
    Showrooming
    Loss of relevance
    More expensive (on average) with no clear additional value
    Inconvenient
    Siloed from mobile and online experience

  • Little inventory
    Mobile shopping
    Brand Activity Engagement
    Drop ship with new services
    Modular – popup feel
  • Fit and look have been missing online
    AR bridges the gap between online and offline
    Ideal for head-oriented products (hats) and accessories where fit is easy to map
  • Transcript

    • 1. Pano Anthos Eaglepoint Advisors 2014 IN PARTNERSHIP WITH KURT SALMON ​916-512-1570 1 1:1 Retailing is the trademark of Kurt Salmon. All other trademarks owned by respective parties
    • 2. Page 2 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Eaglepoint Background Eaglepoint is a boutique advisory firm that helps you reinvent your future when facing disruptive market situations. Unlike traditional agencies or consultants, Eaglepoint provides operational legacy to the business.
    • 3. Page 3 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Pano’s Background • 4 yrs Social Gaming • 2 yrs Youtube Video • 6 yrs Ecommerce • 3 yrs Mobile Apps/Games • 1 yr Internet of Things • 2 yrs SOTF • Advisor P/E Firms • Interim CEO • CTO Alloy Digital • Founder – Digital Practice, Kurt Salmon • 4x Startup CEO
    • 4. Page 4 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Virtual Virtual becomes our second dimension Physical Thousand Points of Logistics Conceptual 1:1 Retailing* Top 3 Disruptor Trends
    • 5. Retail Today – Few Rays of Light 5
    • 6. IN PARTNERSHIP WITH KURT SALMON Retail is being disrupted 6
    • 7. Page 7 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON 1/3 – 1/2 of Retail Stores Gone by 2020
    • 8. Page 8 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Retail is being disrupted – 1/3 – 1/2 of Retail Stores Gone by 2020
    • 9. What is Working? 1:1 Retailing and Experience
    • 10. Page 10 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Its not the price of the product
    • 11. Page 11 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Post-purchase • Support Me • Remember Me Purchase • Show Me • Help Me Historical customer desires haven’t changed Pre-purchase • Know Me • Educate Me
    • 12. Page 12 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Physical Thousand Points of Logistics Conceptual 1:1 Retailing Top 3 Disruptor Trends Virtual Virtual becomes our second dimension
    • 13. Page 13 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Key Definers of 1:1 Retailing Customer is King Customers will be the center of unique offers Experience will separate successful from failing physical stores Offline and Online will become indistinguishable
    • 14. Page 14 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Power is in the hands of the consumer
    • 15. Page 15 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON And that device is Mobile and increasingly a tablet
    • 16. Page 16 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
    • 17. Page 17 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Key Definers of 1:1 Retailing Customer is King Customers will be the center of unique offers Experience will separate successful from failing physical stores Offline and Online will become indistinguishable
    • 18. Page 18 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
    • 19. IN PARTNERSHIP WITH KURT SALMON Apple’s Ibeacon and 1:1 Retailing® 1:1 Retailing is the Trademark of Kurt Salmon 19
    • 20. Page 20 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Unique Offers - The Impact of Apple’s Ibeacon – (Indoor GPS)
    • 21. As She Approaches or Enters the Store… The Store Knows Where She Is
    • 22. Payment Happens Electronically and She is Out the Door
    • 23. Page 23 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Impact of Ibeacon =APV
    • 24. Page 24 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Today: Typical Specialty Retailer Provides Limited Cross - Sell Source: Kurt Salmon
    • 25. Page 25 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Enormous Opportunities to Cross Sell in this 1:1 World Source: Kurt Salmon
    • 26. Page 26 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Key Definers of 1:1 Retailing Customer is King Customers will be the center of unique offers Experience will separate successful from failing physical stores Offline and Online will become indistinguishable
    • 27. The Genius Bar is Pure Genius
    • 28. Page 28 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON “Prespired” to Spend
    • 29. The Ultimate Third Place
    • 30. Page 30 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Key Definers of 1:1 Retailing Customer is King Customers will be the center of unique offers Experience will separate successful from failing physical stores Offline and Online will become indistinguishable
    • 31. Page 31 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON One Identity to Rule Them All
    • 32. Page 32 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON By 2020, Everything Computes
    • 33. Page 33 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON By 2020 # of Internet Things will Hit 50 Billion Cows Today
    • 34. Page 34 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON By 2020 # of Internet Things will Hit 50 Billion Everything Tomorrow
    • 35. Page 35 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON 40% of all Showroomers in stores do not purchase!!
    • 36. Page 37 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON What if Showrooms came back… with a purpose?
    • 37. Page 38 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Physical Thousand Points of Logistics Conceptual 1:1 Retailing Top 3 Disruptor Trends Virtual Virtual becomes our second dimension
    • 38. Page 39 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Sharing Economy Meets Logistics
    • 39. Page 40 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Same Day Logistics via Sharing Economy
    • 40. Page 41 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON
    • 41. Page 42 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Physical Thousand Points of Logistics Conceptual 1:1 Retailing Top 3 Disruptor Trends Virtual Virtual becomes our second dimension
    • 42. Augmented reality brings part of the in-store experience online
    • 43. Page 44 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Virtual Dressing is Coming… Virtual Dressing Rooms – “Its Like Being There”
    • 44. Page 45 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Virtualness is moving to Main Street as Tech Improves Oculus Rift $2BMicrosoft Kinect http://youtu.be/CvQEcsSjg2M
    • 45. Page 46 | Eaglepoint Advisors—Private and confidential—not for distribution. IN PARTNERSHIP WITH KURT SALMON Virtual Virtual becomes our second dimension Physical Thousand Points of Logistics Conceptual 1:1 Retailing THANK YOU