Social intelligence


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Learn how you can build Social Intelligence and leverage the power of many in your organization.

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Social intelligence

  1. 1. How to Build Social Intelligence in Your Organization<br />
  2. 2. What do we see in the market today?<br />
  3. 3. Speed of making a decision <br />is becoming incredibly important<br />
  4. 4. Analytical tools are still too complicated for business users to use<br />
  5. 5. Data insights get lost <br />outside of the BI system<br />
  6. 6.
  7. 7. We live in a Social World<br />
  8. 8. Bringing Social to BI<br />
  9. 9. Key requirements for Social BI<br /><ul><li>Personalization, individual workspaces
  10. 10. Desktop integration (email, search, etc)
  11. 11. Annotations, discussion threads
  12. 12. White boarding
  13. 13. Presence awareness
  14. 14. Chatting, Instant Messaging
  15. 15. Searching
  16. 16. Subscribing
  17. 17. Friending</li></li></ul><li>Where do you begin?<br />
  18. 18. #1 - Focus on business goals & business users<br />Keep the end user in mind from the start<br />Unite the IT department with less technically savvy business users<br />Users should control the flow & content, while IT group secures the data & subsequent analysis.<br />
  19. 19. #2 - Decouple the data collection from the business analysis<br />Data Collection<br />Continuously collect, cleanse and properly structure data from multiple sources<br />Keep business users out of the complexities of the data<br />Business insight<br />Let business users define their needs & goals<br />Increase the velocity of your insight generation<br />Allow for continuous change & evolution<br />
  20. 20. #3 - Work-in your ad-hoc teams <br />Define your ad-hoc teams<br />By areas of interest (NOT by org chart)<br />Add BI experts to these teams<br />Gradually add teams to the pool of users<br />More people using the system collaboratively improve the level of the suggestiveness <br />
  21. 21. #4 - Tie analysis to decision making processes<br />Decision makers must have accurate insights in front of them<br />Add the insight to decision making processes<br />Use the Insight-evolution traceability of the system to ensure proper documentation of the decision making<br />
  22. 22. #5 - Faster, stronger enterprise<br />Collaborative decision environment<br />Cultural transformation<br />Shift away from the data-centric approach to the knowledge- and wisdom-centric method<br />
  23. 23. How do you empower business users?<br />
  24. 24. Key Requirements for Self-Service BI<br /><ul><li>Rich Data Visualization
  25. 25. Interactivity
  26. 26. Self-Service Analytics
  27. 27. Web 2.0 features (wikis, tags, like buttons, etc.)
  28. 28. Discoverable capabilities (no ‘right click’)
  29. 29. Self-designed dashboards </li></li></ul><li>Necto End-to-End BI SuiteIntuitive & Interactive for Business Users<br />Automated Insights<br />Social Intelligence<br />WorkBoards<br />Analytics<br />Visuals<br />(i.e treemaps)<br />Office Integration<br />Reporting<br />KPI’s<br />Complete Web-based experience<br />
  30. 30. Collaborative decision making platform<br />To build the Corporate Intelligence<br />
  31. 31. User Scenarios<br />
  32. 32. Empowering field organizations<br />Challenge<br />“As a VP Sales, most of my team are remote and in the field, I need them to have tools for discovery and collaboration between themselves and HQ.”<br />Solution<br /><ul><li>Collaborative decision making platform to find the right insight and people quickly</li></ul>Benefits<br /><ul><li>Increased customer satisfaction
  33. 33. Increased revenue per customer
  34. 34. Decreased idle time and operational costs</li></ul>James Madden – <br />VP Sales<br />
  35. 35. Empowering Sales & Operations planning <br />Challenge<br />“As a VP Operation, my task is to synchronize the key stakeholders in the sales and operation planning process, ensuring an efficient supply chain and delivery .”<br />Solution<br /><ul><li>Social intelligence helps us align the relevant members & engage in cross functional discussions</li></ul>Benefits<br /><ul><li>Efficient supply chain process
  36. 36. On time delivery according to plan
  37. 37. Learning from past mistakes, improving our process after each collaborative meeting </li></ul>Garry Jones – <br />VP Ops<br />
  38. 38. Empowering Ad-hoc project teams<br />Challenge<br />“We are tasked to deal with a key integration project, consolidating data from the enterprise, analyzing it and making decisions on the best path forward.”<br />Solution<br /><ul><li>We sit in different offices, homes, and different time zones, social intelligence increased our productivity.</li></ul>Benefits<br /><ul><li>We successfully used the power of collective intelligence to make better decisions.
  39. 39. All the data, context and process is kept in the system helping the enterprise grow it’s corporate intelligence.</li></ul>Gail Sanders – Team Leader<br />Ben Spencer – Team Member<br />Julie Cohen – Team member<br />Sandy Gibson – Team member<br />
  40. 40. Empowering Management teams<br />Challenge<br />“As a CEO, I ensure the company execute out strategy according to our plans. I need to measure our progress and align our resources to deal with market conditions.”<br />Solution<br /><ul><li>Measure the company’s performance and find areas that need more attention.
  41. 41. Via social intelligence I can point to specific data and ask for further investigation by the relevant team members. </li></ul>Benefits<br />Jack Mead – CEO<br /><ul><li>All the executives are aligned.
  42. 42. Productivity is higher, as measurement, analysis and collaboration is done in one place.
  43. 43. We execute better according to our strategy. </li></li></ul><li>Welcome to the next Generation of BI<br />
  44. 44. Over 1,600 customers worldwide <br />Telecom, Media & Entertainment<br />Healthcare<br />Manufacturing<br />Financial Services<br />Retail & Distribution<br />
  45. 45. Gartner<br />“Customers ranked Panorama in the top third of vendors for OLAP and dashboard capabilities, with a higher proportion of users using the product for ad hoc analysis (29%) than other users of products/vendors featured within this year's Magic Quadrant.”<br /><br />
  46. 46. Learn more<br />See a demo of how to bring Social Intelligence to BI:<br /><br />BI Industry News: <br /><br />Follow us on Twitter:<br /><br />Panorama Software on Facebook:<br /><br />