Social intelligence

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Learn how you can build Social Intelligence and leverage the power of many in your organization.

Learn how you can build Social Intelligence and leverage the power of many in your organization.

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  • 1. How to Build Social Intelligence in Your Organization
  • 2. What do we see in the market today?
  • 3. Speed of making a decision
    is becoming incredibly important
  • 4. Analytical tools are still too complicated for business users to use
  • 5. Data insights get lost
    outside of the BI system
  • 6.
  • 7. We live in a Social World
  • 8. Bringing Social to BI
  • 9. Key requirements for Social BI
    • Personalization, individual workspaces
    • 10. Desktop integration (email, search, etc)
    • 11. Annotations, discussion threads
    • 12. White boarding
    • 13. Presence awareness
    • 14. Chatting, Instant Messaging
    • 15. Searching
    • 16. Subscribing
    • 17. Friending
  • Where do you begin?
  • 18. #1 - Focus on business goals & business users
    Keep the end user in mind from the start
    Unite the IT department with less technically savvy business users
    Users should control the flow & content, while IT group secures the data & subsequent analysis.
  • 19. #2 - Decouple the data collection from the business analysis
    Data Collection
    Continuously collect, cleanse and properly structure data from multiple sources
    Keep business users out of the complexities of the data
    Business insight
    Let business users define their needs & goals
    Increase the velocity of your insight generation
    Allow for continuous change & evolution
  • 20. #3 - Work-in your ad-hoc teams
    Define your ad-hoc teams
    By areas of interest (NOT by org chart)
    Add BI experts to these teams
    Gradually add teams to the pool of users
    More people using the system collaboratively improve the level of the suggestiveness
  • 21. #4 - Tie analysis to decision making processes
    Decision makers must have accurate insights in front of them
    Add the insight to decision making processes
    Use the Insight-evolution traceability of the system to ensure proper documentation of the decision making
  • 22. #5 - Faster, stronger enterprise
    Collaborative decision environment
    Cultural transformation
    Shift away from the data-centric approach to the knowledge- and wisdom-centric method
  • 23. How do you empower business users?
  • 24. Key Requirements for Self-Service BI
    • Rich Data Visualization
    • 25. Interactivity
    • 26. Self-Service Analytics
    • 27. Web 2.0 features (wikis, tags, like buttons, etc.)
    • 28. Discoverable capabilities (no ‘right click’)
    • 29. Self-designed dashboards
  • Necto End-to-End BI SuiteIntuitive & Interactive for Business Users
    Automated Insights
    Social Intelligence
    WorkBoards
    Analytics
    Visuals
    (i.e treemaps)
    Office Integration
    Reporting
    KPI’s
    Complete Web-based experience
  • 30. Collaborative decision making platform
    To build the Corporate Intelligence
  • 31. User Scenarios
  • 32. Empowering field organizations
    Challenge
    “As a VP Sales, most of my team are remote and in the field, I need them to have tools for discovery and collaboration between themselves and HQ.”
    Solution
    • Collaborative decision making platform to find the right insight and people quickly
    Benefits
    • Increased customer satisfaction
    • 33. Increased revenue per customer
    • 34. Decreased idle time and operational costs
    James Madden –
    VP Sales
  • 35. Empowering Sales & Operations planning
    Challenge
    “As a VP Operation, my task is to synchronize the key stakeholders in the sales and operation planning process, ensuring an efficient supply chain and delivery .”
    Solution
    • Social intelligence helps us align the relevant members & engage in cross functional discussions
    Benefits
    • Efficient supply chain process
    • 36. On time delivery according to plan
    • 37. Learning from past mistakes, improving our process after each collaborative meeting
    Garry Jones –
    VP Ops
  • 38. Empowering Ad-hoc project teams
    Challenge
    “We are tasked to deal with a key integration project, consolidating data from the enterprise, analyzing it and making decisions on the best path forward.”
    Solution
    • We sit in different offices, homes, and different time zones, social intelligence increased our productivity.
    Benefits
    • We successfully used the power of collective intelligence to make better decisions.
    • 39. All the data, context and process is kept in the system helping the enterprise grow it’s corporate intelligence.
    Gail Sanders – Team Leader
    Ben Spencer – Team Member
    Julie Cohen – Team member
    Sandy Gibson – Team member
  • 40. Empowering Management teams
    Challenge
    “As a CEO, I ensure the company execute out strategy according to our plans. I need to measure our progress and align our resources to deal with market conditions.”
    Solution
    • Measure the company’s performance and find areas that need more attention.
    • 41. Via social intelligence I can point to specific data and ask for further investigation by the relevant team members.
    Benefits
    Jack Mead – CEO
    • All the executives are aligned.
    • 42. Productivity is higher, as measurement, analysis and collaboration is done in one place.
    • 43. We execute better according to our strategy.
  • Welcome to the next Generation of BI
  • 44. Over 1,600 customers worldwide
    Telecom, Media & Entertainment
    Healthcare
    Manufacturing
    Financial Services
    Retail & Distribution
  • 45. Gartner
    “Customers ranked Panorama in the top third of vendors for OLAP and dashboard capabilities, with a higher proportion of users using the product for ad hoc analysis (29%) than other users of products/vendors featured within this year's Magic Quadrant.”
    http://www.scribd.com/doc/48815541/Gartner-BI-MQ-2011
  • 46. Learn more
    See a demo of how to bring Social Intelligence to BI:
    info@panorama.com
    BI Industry News:
    www.panorama.com/industry-news
    Follow us on Twitter:
    http://twitter.com/PanoramaSW
    Panorama Software on Facebook:
    http://www.facebook.com/pages/Panorama-Software/69503193948