Social Media for Small Business - @ladyxtel & @jamshedwadia
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Social Media for Small Business - @ladyxtel & @jamshedwadia

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The New Rules of Engagement, Its not about Social channels but is about being where people are, And all businesses are run by people for people. How Small Medium business can take benefits from Social ...

The New Rules of Engagement, Its not about Social channels but is about being where people are, And all businesses are run by people for people. How Small Medium business can take benefits from Social Media channel. Social is all about being Sincere, Open, Collaborative, Interested, Authentic and Likeable

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Social Media for Small Business - @ladyxtel & @jamshedwadia Social Media for Small Business - @ladyxtel & @jamshedwadia Presentation Transcript

  • ! ! Welcome to the New Rules of Engagement @jamshedwadia & @ladyxtel | Connected Women #PWIB13
  • ! ! What REALLY is Social Media? @jamshedwadia & @ladyxtel | Connected Women #PWIB13
  • ! ! It’s not about Twitter or Facebook
  • ! ! It’s all about being where people are
  • And all businesses are run by people for people
  • Value Proposition Grow Customers Make $$$$ ! ! SMBs do face a couple of real problems Scale the Business
  • Value Proposition Grow Customers Make $$$$ ! ! Can Social Media address some of these issues? Scale the Business
  • ! ! What’s the magic sauce?
  • ! ! Here’s how some great SMBs have done it
  • ! ! One Size DOES NOT Fit All” “ 3 8 % S M B S H AV E EXCELLED — 28% IN LARGE C O M PA N I E S
  • Choose the right platform CONDUCIVE TO CUSTOMER C O N V E R S AT I O N S ? TYPE OF BUSINESS? WHERE ARE YOUR CUSTOMERS?
  • ! ! FA C E B O O K @jamshedwadia & @ladyxtel | Connected Women #PWIB13
  • 25 Million SMB’s have business pages on Facebook
  • One of the Top Photographers in Asia
  • Daily Engagement ! Authentic voice ! Regular Contest and Promotion
  • Ana White: Homemaker turned blogger, turned entrepreneur Third Party Ads Service
  • Ana White: Homemaker turned blogger, turned entrepreneur
  • Ana White: Homemaker turned blogger, turned entrepreneur Key Takeaways • Create a community where users can talk about themselves. • Empower your fans to share their experiences with other users. • Have clear strategies for your blog and Facebook page.
  • Kelly Lester: The Singing CEO. Lunch boxes ideas for Kids
  • Kelly Lester: The Singing CEO. Lunch boxes ideas for Kids Social Success Story: EasyLunchboxes Lessons in Branding, Content Creation & Community
  • Kelly Lester: The Singing CEO. Lunch boxes ideas for Kids On YouTube, Kelly offers short segments with lifestyle hints, food preparation tips and more, called “A Couple of Minutes with Kelly,”
  • Kelly Lester: The Singing CEO. Lunch boxes ideas for Kids
  • TWITTER @jamshedwadia & @ladyxtel | Connected Women #PWIB13
  • 4.5 Million SMB’s have profiles on Twitter
  • Fresh, Relevant and Vibrant Content
  • How does a bakery find interested followers?
  • It all started with that one tweet
  • Startup Company Eliminates the Cold Call With Twitter Highlights: On average, the company lands one meeting per week with potential partners, collectors or discarders through Twitter. In a 3-month challenge, ecycler.com added 151 collectors and 623 discarders.
  • Startup Company Eliminates the Cold Call With Twitter Highlights: ecycler.com regularly receives coverage from relevant bloggers by meeting them first on Twitter. Visual and interactive posts on Facebook make the site the #1 social media source of traffic, generating about 10% of all ecycler.com traffic.
  • LINKEDIN @jamshedwadia & @ladyxtel | Connected Women #PWIB13
  • 4.7 Million LinkedIn Users Are Employed by Small Businesses
  • SLIDESHARE @jamshedwadia & @ladyxtel | Connected Women #PWIB13
  • Branding & Search, Thought Leadership, Lead Generation
  • YOUTUBE @jamshedwadia & @ladyxtel | Connected Women #PWIB13
  • YouTube is #2 Search Engine in the World
  • Indian Taxi Driver
  • M U LT I P L AT F O R M @jamshedwadia & @ladyxtel | Connected Women #PWIB13
  • FREE RESOURCES @jamshedwadia & @ladyxtel | Connected Women #PWIB13
  • Creative Commons is a nonprofit organisation that enables the sharing and use of creativity and knowledge through free legal tools.
  • W H AT A R E T H E R U L E S O F ENGAGEMENT ? @jamshedwadia & @ladyxtel | Connected Women #PWIB13
  • Commit weekly resources Set Clear Expectations Know which platform works Social Data to drive business strategy Clear Calls to Action Consistency
  • SOCIAL MEDIA ACTION PLAN @jamshedwadia & @ladyxtel | Connected Women #PWIB13
  • SOCIAL MEDIA ACTION PLAN Facebook Goals Target Audience Measurement Brand Voice & Personality Kpis Twitter Blog
  • SOCIAL MEDIA ACTION PLAN Facebook Goals Twitter Blog Foster Quality Showcase Authenticity & Engagement & Showcase Connect With “Fun” Side Of Brand Likeminded Users Grow Thought Leadership Through Quality Opinion Pieces Target Audience Immediate Friends & Their Networks, Curious Users Around Common Passion Points (Discovery) Knowledgable Readers, Opinion Seekers (Research) Measurement Facebook Insights, Pagelever Topsy Pro, Thoughtbuzz Google Analytics, Alexa, Compete Brand Voice & Personality Fun, Unique, Engaging, Light-Hearted Sharing, Reciprocative, Sincere, Dynamic Informative, Trustworthy, Sincere, Inspiring Kpis Connect With 5 Different Increasing “Talking About People A Day, 5 Updates This”, “Reach”, Add A Day, Increasing Users To Email Database Following Increase Subscribers, Encourage Email Signups, Invite 2 Guest Bloggers To Contribute Content
  • OVERALL CONTENT PLAN MISSION U S E R M O T I VA T I O N S CONTENT PILLARS CONTENT MIX PLATFORM DISTRIBUTION DESIRE TO BE DELIGHTED BE THE FIRST TO TELL & SHARE EXPERIENCES PROOF OF ACCOMPLISHMENT GAINING MORE KNOWLEDGE & KNOW-HOW
  • OVERALL CONTENT PLAN (BE THE MOST FUN HAIR SALON IN TOWN) MISSION DESIRE TO BE DELIGHTED BE THE FIRST TO TELL & SHARE EXPERIENCES PROOF OF ACCOMPLISHMENT GAINING MORE KNOWLEDGE & KNOW-HOW U S E R M O T I VA T I O N S CONTENT PILLARS LIFESTYLE ADVOCACY PRODUCTIVITY /LIFE HACKS OTHER BRAND TIE-UPS (SHARING IS CARING!) CONTENT MIX 40% 20% 30% 10% PLATFORM DISTRIBUTION - TWITTER - FA C E B O O K - FA C E B O O K (SHARE FROM MICROSITE) - BLOG - TWITTER - FA C E B O O K
  • USEFUL HACKS FOR EXECUTION Picture Sourcing Flickr, Bigstock. Use Powerpoint To Customise Your Images For Quick And Fuss Free Image Editing Content Plans & Collaboration Office365, Skydrive Optimising Timing & Quanitity I Need Inspiration!! Surprise Someone From Your Community, Post Youtube Videos, Encourage Positivity Structure Confirm Your Content Plan 2 Weeks In Advance. Map Out Your Key Milestones (Product Launches, Events, Etc)
  • THE LAST WORD ON COMMUNITY @jamshedwadia & @ladyxtel | Connected Women #PWIB13
  • “Be S.O.C.I.A.L” ! Sincere Open Collaborative Interested Authentic Likeable
  • ! ! Communities are built on Relationships, not Technology
  • ! ! Communities are built on Relationships, not Technology ! it’s not about social media communities, it’s about communities on social media platforms
  • ! ! Don’t be ! Insensitive ! Irrelevant ! Intrusive
  • THANK YOU! @jamshedwadia & @ladyxtel | Connected Women #PWIB13