Functional Processes ,    Application and System<br />Chapter Extension 11<br />
Business Process Management (BPM)<br />
Q2. What Are The Functions Of Sales And Marketing Applications? <br />50056430 นายวันชัย  ภารสุวรรณ์   ICT 400<br />
*Prospect ( or lead ) generation- Mailings- E-mailings	- Web site* Lead tracking	- Record leads	- Track product interests	...
* Customer management     - Maintain customer contact and order history      - Maintain and report credit status      - Tr...
*Sales forecasting<br /><ul><li>Record individual sale projections
Roll up sale projections into district,   region, national, and   international
Track variances over time </li></li></ul><li>*Product and brand management      - Obtain sales results from order processi...
Q3 : Operations Applications<br />Manage finished-goods inventory and movement of goods to customer<br />Used primarily by...
Functions of Operations Applications<br />
RFID (Radio Frequency Identification)<br />
Manufacturing Information Systems<br />
JIT (Just-in-Time)<br />
Bill of Materials<br />
Q5 What are the Functions of Human Resources Applications?<br />50009384<br />
 Q6 <br />What are the Functions of Accounting Applications<br />
Accounting Applications<br />
1.General ledger<br />2. Financial reporting <br />3. Cost accounting <br />4. Budgeting <br />
5. Accounts receivable <br />6. Accounts payable <br />7. Cash management<br />8. Treasury management<br />
Cross-functional Process, Applications, And Systems<br />
Why is Cross-Functional BPM not Quite So Easy?<br />
Business Process Management<br />Procurement ,  Product development ,   Production<br />Order delivery,   Distribution ,  ...
     What Are the Benefits of Inherent Processes?<br />
Functional Processes<br />A<br />B<br />A<br />
Cross-Functional Processes<br />A<br />A<br />B<br />
SAP R/3<br />
Where are the functional and characteristics of customer relationship management(CRM) application?<br />น.ส.นิภาพร ต๊ะใจ 5...
Support and resell<br />Sell<br />Attract<br />Win back<br />Solicitation <br />processes<br />Lead-Tracking     <br />   ...
What are the functions and characteristics of Enterprise Resource Planning (ERP) applications?<br />
Enterprise Resource Planning <br />
Enterprise Resource Planning <br />
SAP<br />
Q5:  What Are the Functions and Characteristics        of Enterprise Application Integration         (EAI) Applications?<b...
Enterprise Application Integration (EAI) Architecture<br />
Benefits of EAI<br />Reduced costs compared to ERP.<br />Allows operation as follows.<br />The company is targeting.<br />...
How Is an EAI System Implemented?<br /><ul><li>Identify sources of major isolation problems
Specify the scope of the EAI implementation
Develop and implement selected EAI systems
Assess the benefits of EAI
Decide whether to stop further EAI development, expand EAI efforts, or switch to ERP</li></li></ul><li>Q6. What is a reali...
Cross-functional Processes<br />
Interorganizational  Processes:Supply Chain Management<br />Chapter Extension 13<br />
Q1 What  are  typical interorganizational processes?<br />
Q2  What  is  a  supply  chain<br />
Supply Chain Relationships<br />Manufacturer 1<br />Supplier 1<br />Distributor1<br />Retailer 1<br />Customer 1<br />Manu...
Supply  Chain  Example<br />Plastic Supplier<br />Ski and Binding Manufacturer<br />Skis Bindings Poles<br />Distributor1<...
การไหลของสินค้า<br />องค์การ A<br />องค์การ B<br />องค์การ C<br />องค์การ D<br />Supplier<br />Manufacturer<br />Distribut...
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ICT400 Ch11-13

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ICT400 Ch11-13

  1. 1. Functional Processes , Application and System<br />Chapter Extension 11<br />
  2. 2. Business Process Management (BPM)<br />
  3. 3. Q2. What Are The Functions Of Sales And Marketing Applications? <br />50056430 นายวันชัย ภารสุวรรณ์ ICT 400<br />
  4. 4. *Prospect ( or lead ) generation- Mailings- E-mailings - Web site* Lead tracking - Record leads - Track product interests - Maintain history of contacts<br />
  5. 5. * Customer management - Maintain customer contact and order history - Maintain and report credit status - Track product interests<br />
  6. 6. *Sales forecasting<br /><ul><li>Record individual sale projections
  7. 7. Roll up sale projections into district, region, national, and international
  8. 8. Track variances over time </li></li></ul><li>*Product and brand management - Obtain sales results from order processing or receivables applications - Compare results to projections - Assess promotions, advertising, and sales channels - Assess product success in market segments - Manage product life cycle<br />
  9. 9. Q3 : Operations Applications<br />Manage finished-goods inventory and movement of goods to customer<br />Used primarily by nonmanufacturers, distributors, wholesalers, retailers<br />
  10. 10. Functions of Operations Applications<br />
  11. 11. RFID (Radio Frequency Identification)<br />
  12. 12. Manufacturing Information Systems<br />
  13. 13. JIT (Just-in-Time)<br />
  14. 14. Bill of Materials<br />
  15. 15.
  16. 16. Q5 What are the Functions of Human Resources Applications?<br />50009384<br />
  17. 17.
  18. 18. Q6 <br />What are the Functions of Accounting Applications<br />
  19. 19. Accounting Applications<br />
  20. 20. 1.General ledger<br />2. Financial reporting <br />3. Cost accounting <br />4. Budgeting <br />
  21. 21. 5. Accounts receivable <br />6. Accounts payable <br />7. Cash management<br />8. Treasury management<br />
  22. 22. Cross-functional Process, Applications, And Systems<br />
  23. 23. Why is Cross-Functional BPM not Quite So Easy?<br />
  24. 24. Business Process Management<br />Procurement , Product development , Production<br />Order delivery, Distribution , Customer support <br />
  25. 25.
  26. 26. What Are the Benefits of Inherent Processes?<br />
  27. 27. Functional Processes<br />A<br />B<br />A<br />
  28. 28. Cross-Functional Processes<br />A<br />A<br />B<br />
  29. 29. SAP R/3<br />
  30. 30. Where are the functional and characteristics of customer relationship management(CRM) application?<br />น.ส.นิภาพร ต๊ะใจ 51023062<br />
  31. 31.
  32. 32. Support and resell<br />Sell<br />Attract<br />Win back<br />Solicitation <br />processes<br />Lead-Tracking <br /> processes<br />Relationship-Management <br /> processes<br />
  33. 33. What are the functions and characteristics of Enterprise Resource Planning (ERP) applications?<br />
  34. 34. Enterprise Resource Planning <br />
  35. 35. Enterprise Resource Planning <br />
  36. 36. SAP<br />
  37. 37.
  38. 38. Q5: What Are the Functions and Characteristics of Enterprise Application Integration (EAI) Applications?<br />Important characteristics of EAI <br />Make existing programs communicate and share data.<br />The data separately.<br />The development and become ERP<br /> Not centralized database<br />
  39. 39. Enterprise Application Integration (EAI) Architecture<br />
  40. 40. Benefits of EAI<br />Reduced costs compared to ERP.<br />Allows operation as follows.<br />The company is targeting.<br />Allows stepwise implementation<br />Can lead to the end of the ERP.<br />
  41. 41. How Is an EAI System Implemented?<br /><ul><li>Identify sources of major isolation problems
  42. 42. Specify the scope of the EAI implementation
  43. 43. Develop and implement selected EAI systems
  44. 44. Assess the benefits of EAI
  45. 45. Decide whether to stop further EAI development, expand EAI efforts, or switch to ERP</li></li></ul><li>Q6. What is a realistic role for BPM in cross-functional processes?<br /> 51023315 Petch Na Takuatung<br />
  46. 46. Cross-functional Processes<br />
  47. 47.
  48. 48. Interorganizational Processes:Supply Chain Management<br />Chapter Extension 13<br />
  49. 49. Q1 What are typical interorganizational processes?<br />
  50. 50. Q2 What is a supply chain<br />
  51. 51. Supply Chain Relationships<br />Manufacturer 1<br />Supplier 1<br />Distributor1<br />Retailer 1<br />Customer 1<br />Manufacturer 2<br />Supplier2<br />Retailer 2<br />Distributor2<br />Manufacturer 3<br />Customer 2<br />Supplier 3<br />Retailer 3<br />Manufacturer 4<br />Customer 3<br />Distributor3<br />Supplier 4<br />Retailer 4<br />Manufacturer 5<br />
  52. 52. Supply Chain Example<br />Plastic Supplier<br />Ski and Binding Manufacturer<br />Skis Bindings Poles<br />Distributor1<br />Aluminum Supplier<br />Ski and Binding Manufacturer<br />REI<br />You<br />Poles<br />Purchase:<br />Skis<br />Bindings<br />Boots<br />Poles<br />Steel<br />Supplier<br />Distributor2<br />Boots<br />Ski and Binding Manufacturer<br />Fittings<br />Supplier<br />Boots<br />
  53. 53. การไหลของสินค้า<br />องค์การ A<br />องค์การ B<br />องค์การ C<br />องค์การ D<br />Supplier<br />Manufacturer<br />Distributor<br />Retailer<br />Customer<br />การไหลของข้อมูล<br />
  54. 54. Q3) What Factors Affect Supply Chain Performance?<br />Facilities<br /><ul><li>Location, size , operations methodology</li></ul>Inventory<br />-Size, inventory management<br />Transportation<br />-In-house/outsourced, mode ,routing<br />Information<br />-Purpose, availability, means<br />
  55. 55. Q4<br />How does Supply Chain Profitability differ from Organizational Profitability <br />
  56. 56. Q6) How Do Information System Affect Supply Chain Performance?<br />FIGURE CE13-5 Benefits of information systems on supply chain performance<br />- Reduce costs of buying and selling.- Increase supply chain speed.- Reduce size and cost of inventories.- Improve delivery scheduling—enable JIT.- Fix bullwhip effect.- Do not optimize supply chain profitability.<br />นายวัชรพล แซ่ฟ่าน เลขที่ 11 รหัส 50018465<br />
  57. 57. Q6 How Do Information System Affect Supply Chain Performance ?<br />- Reduce costs of buying and selling .<br />- Increase supply chain speed .<br />- Reduce size and cost of inventories.<br />- Improve delivery scheduling-enable JIL.<br />- Fix bullwhip effect.<br />- Do not optimize supply chain profitability.<br />

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