ICT400 Ch11-13
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ICT400 Ch11-13

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ICT400 Ch11-13 ICT400 Ch11-13 Presentation Transcript

  • Functional Processes , Application and System
    Chapter Extension 11
  • Business Process Management (BPM)
  • Q2. What Are The Functions Of Sales And Marketing Applications?
    50056430 นายวันชัย ภารสุวรรณ์ ICT 400
    View slide
  • *Prospect ( or lead ) generation- Mailings- E-mailings - Web site* Lead tracking - Record leads - Track product interests - Maintain history of contacts
    View slide
  • * Customer management - Maintain customer contact and order history - Maintain and report credit status - Track product interests
  • *Sales forecasting
    • Record individual sale projections
    • Roll up sale projections into district, region, national, and international
    • Track variances over time
  • *Product and brand management - Obtain sales results from order processing or receivables applications - Compare results to projections - Assess promotions, advertising, and sales channels - Assess product success in market segments - Manage product life cycle
  • Q3 : Operations Applications
    Manage finished-goods inventory and movement of goods to customer
    Used primarily by nonmanufacturers, distributors, wholesalers, retailers
  • Functions of Operations Applications
  • RFID (Radio Frequency Identification)
  • Manufacturing Information Systems
  • JIT (Just-in-Time)
  • Bill of Materials
  • Q5 What are the Functions of Human Resources Applications?
    50009384
  • Q6
    What are the Functions of Accounting Applications
  • Accounting Applications
  • 1.General ledger
    2. Financial reporting
    3. Cost accounting
    4. Budgeting
  • 5. Accounts receivable
    6. Accounts payable
    7. Cash management
    8. Treasury management
  • Cross-functional Process, Applications, And Systems
  • Why is Cross-Functional BPM not Quite So Easy?
  • Business Process Management
    Procurement , Product development , Production
    Order delivery, Distribution , Customer support
  • What Are the Benefits of Inherent Processes?
  • Functional Processes
    A
    B
    A
  • Cross-Functional Processes
    A
    A
    B
  • SAP R/3
  • Where are the functional and characteristics of customer relationship management(CRM) application?
    น.ส.นิภาพร ต๊ะใจ 51023062
  • Support and resell
    Sell
    Attract
    Win back
    Solicitation
    processes
    Lead-Tracking
    processes
    Relationship-Management
    processes
  • What are the functions and characteristics of Enterprise Resource Planning (ERP) applications?
  • Enterprise Resource Planning
  • Enterprise Resource Planning
  • SAP
  • Q5: What Are the Functions and Characteristics of Enterprise Application Integration (EAI) Applications?
    Important characteristics of EAI
    Make existing programs communicate and share data.
    The data separately.
    The development and become ERP
    Not centralized database
  • Enterprise Application Integration (EAI) Architecture
  • Benefits of EAI
    Reduced costs compared to ERP.
    Allows operation as follows.
    The company is targeting.
    Allows stepwise implementation
    Can lead to the end of the ERP.
  • How Is an EAI System Implemented?
    • Identify sources of major isolation problems
    • Specify the scope of the EAI implementation
    • Develop and implement selected EAI systems
    • Assess the benefits of EAI
    • Decide whether to stop further EAI development, expand EAI efforts, or switch to ERP
  • Q6. What is a realistic role for BPM in cross-functional processes?
    51023315 Petch Na Takuatung
  • Cross-functional Processes
  • Interorganizational Processes:Supply Chain Management
    Chapter Extension 13
  • Q1 What are typical interorganizational processes?
  • Q2 What is a supply chain
  • Supply Chain Relationships
    Manufacturer 1
    Supplier 1
    Distributor1
    Retailer 1
    Customer 1
    Manufacturer 2
    Supplier2
    Retailer 2
    Distributor2
    Manufacturer 3
    Customer 2
    Supplier 3
    Retailer 3
    Manufacturer 4
    Customer 3
    Distributor3
    Supplier 4
    Retailer 4
    Manufacturer 5
  • Supply Chain Example
    Plastic Supplier
    Ski and Binding Manufacturer
    Skis Bindings Poles
    Distributor1
    Aluminum Supplier
    Ski and Binding Manufacturer
    REI
    You
    Poles
    Purchase:
    Skis
    Bindings
    Boots
    Poles
    Steel
    Supplier
    Distributor2
    Boots
    Ski and Binding Manufacturer
    Fittings
    Supplier
    Boots
  • การไหลของสินค้า
    องค์การ A
    องค์การ B
    องค์การ C
    องค์การ D
    Supplier
    Manufacturer
    Distributor
    Retailer
    Customer
    การไหลของข้อมูล
  • Q3) What Factors Affect Supply Chain Performance?
    Facilities
    • Location, size , operations methodology
    Inventory
    -Size, inventory management
    Transportation
    -In-house/outsourced, mode ,routing
    Information
    -Purpose, availability, means
  • Q4
    How does Supply Chain Profitability differ from Organizational Profitability
  • Q6) How Do Information System Affect Supply Chain Performance?
    FIGURE CE13-5 Benefits of information systems on supply chain performance
    - Reduce costs of buying and selling.- Increase supply chain speed.- Reduce size and cost of inventories.- Improve delivery scheduling—enable JIT.- Fix bullwhip effect.- Do not optimize supply chain profitability.
    นายวัชรพล แซ่ฟ่าน เลขที่ 11 รหัส 50018465
  • Q6 How Do Information System Affect Supply Chain Performance ?
    - Reduce costs of buying and selling .
    - Increase supply chain speed .
    - Reduce size and cost of inventories.
    - Improve delivery scheduling-enable JIL.
    - Fix bullwhip effect.
    - Do not optimize supply chain profitability.