“Control, manage, optimize”
1
WHAT IS INTEGRIA
IMS AND WHAT IS IT
USED FOR?
WHAT IS INTEGRIA IMS?
“Integria IMS is a software that let you to easily organize
all of your critical business processes ...
WHAT IS IT FOR?

Integria IMS provides an integrated solution for
SME’s through which you can:

Provide a support
service ...
2
HELPDESK AND
SERVICE SUPPORT
HELPDESK &
SUPPORT
> Multitenant and multiuser, with profiling.
> Ticket customization.
> Limitation on number of tickets p...
HELPDESK &
SUPPORT
> Complete customization on reports, with
several metrics and graphs.
> Project management and tickets ...
HELPDESK &
SUPPORT
> Complete email operation (creation,
update, attach, reply...).
> Automated user creation form email
t...
SUPPORT TICKETS DASHBOARD
TICKET DETAILED VIEW
TICKET SEARCH
TICKET TRACKIND DETAILS
3
PROJECT
MANAGEMENT
PROJECT
MANAGEMENT
> Activity notification by email.
> Cost calculation per role and reported
work units.
> Automated cost ...
PROJECT
MANAGEMENT
> Calendars for holiday, sick leave and
telecommuting management.
> Agenda and non-working days
customi...
GANTT REPORT FOR PROJECTS
TIME DISTRIBUTION IN A PROJECT
TASK MANAGEMENT / STATUS
PROJECT DETAILED VIEW
4
INVENTORY
GREAT
FLEXIBILITY
> Multiple relationship between inventory assets.
> Access control per object.
> Tracking changes on eac...
AGENTS
SUPPORT
> Cross platform agents supported to get
information directly from computers:
Windows, Linux, Mac OS, Andro...
CUSTOMIZED
INVENTORY
> Information fields are customizable.
> External SQL tables can be used to crossload information for ...
INVENTORY OBJECT DETAIL
HIERARCHY INVENTORY VIEW
INVENTORY SEARCH
5
CUSTOMER
MANAGEMENT
INTEGRATED
MANAGEMENT FOR
COMPANIES
> Customizable company roles: clients,
providers and partners.
> Non-payment managemen...
ADVANCED
BILLING
SYSTEM
> Support for multiple currencies and tax rates.
> Bills overview: pending, paid or canceled.
> Cu...
MARKETING AND
ADVERTISING
CAMPAIGNS
> Manage delivery of newsletter by email
(html).
> Delivery statistics and campaign di...
BUSINESS
OPORTUNITIES
MANAGEMENT (LEADS)
> Full sales pipeline management.
> Creation of new opportunities by email,
Web f...
BILLING REPORT VIEW
LEADS REPORT
LEAD PIPELINE VIEW
LEADS SEARCH VIEW
6
KNOWLEDGE
MANAGEMENT
KNOWLEDGE
BASE
> Articles/solution system for self-support.
> Multi-language.
> Allows articles pdf exportation.
> Customi...
ONLINE
DOCUMENTATION
SYSTEM (WIKI)
> It has a complete metasyntactic
system Wiki alike.
> Restricts read/write access per ...
DOCUMENT
AND FILE
MANAGEMENT
> System to publish ans share resources.
> Managing access and permissions.
> Allows public a...
MAIN ADVANTAGES

That make Integria IMS an essential tool for your
business

1

2

3

Everything in
one tool

Compatibilit...
LICENSE & VERSIONS
available for Integria IMS

OPENSOURCE

ENTERPRISE

FREE
UNLICENSED
WITHOUT TECHNICAL SUPPORT
LIMITED F...
OFFICIAL TRAINING

Imparted by qualified staff from Ártica ST

Official Integria
IMS training
Specific training to
gain full ...
For further information:

c/ Alberto Aguilera 7, 3ºD
(+34) 91 559 72 22
info@artica.es
www.integriaims.com
Integria IMS Presentation
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Integria IMS Presentation

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Integria IMS is a software that let you to easily organize all of your critical business processes from a single application. This includes project management, customer support, knowledge management, file distribution, automated inventory and CMDB, HHRR management and a complete CRM with some ERP features.

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Transcript of "Integria IMS Presentation"

  1. 1. “Control, manage, optimize”
  2. 2. 1 WHAT IS INTEGRIA IMS AND WHAT IS IT USED FOR?
  3. 3. WHAT IS INTEGRIA IMS? “Integria IMS is a software that let you to easily organize all of your critical business processes from a single application”
  4. 4. WHAT IS IT FOR? Integria IMS provides an integrated solution for SME’s through which you can: Provide a support service or helpdesk Manage all your proyects Manage customers and vendors Manage your asset inventory Manage your knowledge
  5. 5. 2 HELPDESK AND SERVICE SUPPORT
  6. 6. HELPDESK & SUPPORT > Multitenant and multiuser, with profiling. > Ticket customization. > Limitation on number of tickets per customer. > Complete configuration of SLA. > 100% Web. Apps for Android and iOS. > Self customization: API and extensions available.
  7. 7. HELPDESK & SUPPORT > Complete customization on reports, with several metrics and graphs. > Project management and tickets can be related. > You can follow tickets by owner, status, group, type of problem, etc. > Custom defined scheduled reports in your email inbox. Open database model for custom SQL reports.
  8. 8. HELPDESK & SUPPORT > Complete email operation (creation, update, attach, reply...). > Automated user creation form email ticketing system. > Complete email tracking of each support case.
  9. 9. SUPPORT TICKETS DASHBOARD
  10. 10. TICKET DETAILED VIEW
  11. 11. TICKET SEARCH
  12. 12. TICKET TRACKIND DETAILS
  13. 13. 3 PROJECT MANAGEMENT
  14. 14. PROJECT MANAGEMENT > Activity notification by email. > Cost calculation per role and reported work units. > Automated cost calculation, and progress report, per user, per project and task. > Realtime reports, customized and scheduled by email (in pdf).
  15. 15. PROJECT MANAGEMENT > Calendars for holiday, sick leave and telecommuting management. > Agenda and non-working days customized calendar. > Individual task management. > Mobile interface (Android, iOS).
  16. 16. GANTT REPORT FOR PROJECTS
  17. 17. TIME DISTRIBUTION IN A PROJECT
  18. 18. TASK MANAGEMENT / STATUS
  19. 19. PROJECT DETAILED VIEW
  20. 20. 4 INVENTORY
  21. 21. GREAT FLEXIBILITY > Multiple relationship between inventory assets. > Access control per object. > Tracking changes on each object. > Contacts and companies can be associated to each inventory object. > You can see all incidents related to an specific object. > Import/export by CSV and/or Web API.
  22. 22. AGENTS SUPPORT > Cross platform agents supported to get information directly from computers: Windows, Linux, Mac OS, Android, etc. > Agents will update the inventory information automatically for you, using a scheduler. > You can expand the information they gather by writing your own customized scripts.
  23. 23. CUSTOMIZED INVENTORY > Information fields are customizable. > External SQL tables can be used to crossload information for a field. > Visible fields are customizable. > Validated, unique fields. > Tree hierarchical view. > Custom SQL reports.
  24. 24. INVENTORY OBJECT DETAIL
  25. 25. HIERARCHY INVENTORY VIEW
  26. 26. INVENTORY SEARCH
  27. 27. 5 CUSTOMER MANAGEMENT
  28. 28. INTEGRATED MANAGEMENT FOR COMPANIES > Customizable company roles: clients, providers and partners. > Non-payment management, contract expiration and documentation. > Business opportunities integrated with companies. > Possibility of associationg companies and contacts with inventory .
  29. 29. ADVANCED BILLING SYSTEM > Support for multiple currencies and tax rates. > Bills overview: pending, paid or canceled. > Customized invoices with your company logo. > PDF invoices for printing or mailing.
  30. 30. MARKETING AND ADVERTISING CAMPAIGNS > Manage delivery of newsletter by email (html). > Delivery statistics and campaign display. > ROI calculation. > Status of campaign’s business opportunities.
  31. 31. BUSINESS OPORTUNITIES MANAGEMENT (LEADS) > Full sales pipeline management. > Creation of new opportunities by email, Web form or Web API. > Statistics and custom reports (pipeline, conversion ratio, etc). > Email activity management with customizable templates.
  32. 32. BILLING REPORT VIEW
  33. 33. LEADS REPORT
  34. 34. LEAD PIPELINE VIEW
  35. 35. LEADS SEARCH VIEW
  36. 36. 6 KNOWLEDGE MANAGEMENT
  37. 37. KNOWLEDGE BASE > Articles/solution system for self-support. > Multi-language. > Allows articles pdf exportation. > Customizable with types and categories.
  38. 38. ONLINE DOCUMENTATION SYSTEM (WIKI) > It has a complete metasyntactic system Wiki alike. > Restricts read/write access per user per page. > Incorporates a complete Wiki syntax and searches.
  39. 39. DOCUMENT AND FILE MANAGEMENT > System to publish ans share resources. > Managing access and permissions. > Allows public access to content from outside the application. > Categorizable, with search, filters, etc.
  40. 40. MAIN ADVANTAGES That make Integria IMS an essential tool for your business 1 2 3 Everything in one tool Compatibility with all your processes Access anywhere 4 5 6 Highly customizable Excelent quality/ price ratio Easy integration with other software
  41. 41. LICENSE & VERSIONS available for Integria IMS OPENSOURCE ENTERPRISE FREE UNLICENSED WITHOUT TECHNICAL SUPPORT LIMITED FEATURES: configuring user accesses, tickets, inventory, reporting, etc. ANUAL FEE PER-USER LICENSE 8x5 ó 24x7 TECHNICAL SUPPORT ADVANCED FEATURES: configuring user accesses, tickets, inventory, reporting, etc.
  42. 42. OFFICIAL TRAINING Imparted by qualified staff from Ártica ST Official Integria IMS training Specific training to gain full advantage of the tool. Specialized courses Extension development Application data model Inventory customization
  43. 43. For further information: c/ Alberto Aguilera 7, 3ºD (+34) 91 559 72 22 info@artica.es www.integriaims.com
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