Smart talk
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Smart talk

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Smart talk Smart talk Presentation Transcript

  • SmartTalka consultative workshop that uses dialogue to gainadvantage and solve your most intractable problemsSmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 1
  • SmartTalk is a LEAN aligned discussion process designed to engage communities, stakeholders or employees in problem-solving and business development. A conversation that takes you from problem to solution. From opportunity to advantage. !SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 2
  • What do we mean by LEANaligned?SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 3 View slide
  • SmartTalk samples opinion, reveals opposition, finds solutions, builds teams, distributes responsibility and accountability, reduces waste and errors and aligns interests. It reduces planning and development time. It breaks down barriers. It is a catalyst for creativity. It is a tool for continuous improvement.!SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 4 View slide
  • How Does It Work in Organizations?!SmartTalk has been designed to engage people in effective conversations about organization, business and product development, strategic planning and marketing. !!It’s objectives are: ! 1)! lasting results! 2)! streamlined internal processes ! 3)! innovation ! 4)! greater effectiveness in planning, implementation and marketing! 5)! Team building!SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 5
  • How Does It Work in Organizations? It’s principals are: ! 1)! cross-disciplinary conversations yield the most creative and practical outcomes ! 2)! people closest to development and delivery have valuable knowledge that should be recognized and used! 3)! providing safe environments for candid discussion results in outcomes that work ! 4)! helping leaders inspire and empower creates cohesive cultures! SmartTalk breaks down silos by bringing people together from across an organization – sometimes with clients or customers – to work together in overcoming obstacles and developing solutions. !SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 6
  • How Does It Work in Organizations? SmartTalk re-invigorates the relationship between leaders, staff and users. ! !! Groups of staff, stakeholders, TOP DOWN! clients work through their differences to identify a set of recommendations to implement. ! Leaders identify a strategic goal and set others the task of making recommendations to reach the goal.! BOTTOM UP!SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 7
  • How Does It Work With Stakeholders?The stakeholder application of SmartTalk has been designed to build better bridgesbetween constituent and corporate interests. Its objective is to find common causeand build lasting mutual support. It does this by providing safe contexts forargument and resolution. It is a process through which superficial differences canbe resolved quickly and fundamental differences can be channeled into newthinking and creative solutions. It is a method of understanding value from theknowledgeable customer or constituent viewpoint.!SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 8
  • How Does It Work In Public Consultation? The public consultation application of SmartTalk has been designed to offer consumers an opportunity to inform the development of products, programs, services and policies. It is a forum for an exchange of knowledge that values both professional and general knowledge. It makes organizational challenges and the public interest more transparent and understandable. It encourages argument, discussion and resolution. It is a method of defining value from a broader customer or constituent viewpoint.!SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 9
  • Process Cycle Briefing Recommendations! Bias disclosureFormulation of positions Interest identification Priority setting interest aggregation and conciliation !SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 10
  • What Are The Core Valuesof SmartTalk ?SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 11
  • Openness and Transparency •! Creating a broader, more cohesive, problem-solving and creative corporate culture. ! •! Reducing planning and design time by eliminating barriers – sharing knowledge and best practices across units and geographies.! •! Getting a clearer picture by recognizing and harnessing the power of employee, stakeholder and public knowledge.SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 12
  • Engagement •! Sharing knowledge, responsibility, accountability and reward throughout the organization or community! •! Creating a solid core of supporters who help rather than hinder the corporate agenda ! •! Encouraging the development of an alert, informed and supportive body of opinion !! •! Creating the conditions for creativity and continuous improvement! •! Creating a framework for rapid implementation!SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 13
  • SmartTalk Minimizes Divergence and Maximizes Convergence!SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 14
  • “… ho w do y ou determine mutual interest in a cross-cultural n egotiation? An importan t element is to ask q uestions an d listen closely, not so much to what issues they may propos e or discus s, bu t as to the reaso ns why they are doing so. Onc e the reason behind the other part ys stance is identified, i t becomes much easier to try to reac h common interests.” Steve Cohen, The Negotiation Skills Company, Bost o n .SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 15
  • PROGRAM ENHANCEMENTS! Add Value Mapping to an organizational workshop to apply new learning to existing opportunities.!SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 16
  • For more information about SmartTalk or to book a presentation please contact Pam Purves at 416.433.3706 mobile or 905.838.1024 office ! Please visit our website at www.placommunications.com!SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 17