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(c) About People 2011. All rights reserved
Credibility =  1. Increase sales  2. Shorter sales cycle  3. Higher valuation
Trust & [Credibility]  Increase Speed & Lower Cost        Trust =         Speed         Cost        Trust =         Speed ...
What is credibility?
Rate Yourself   1               5             10Haven’t Yet                    Among theEstablished                   Most...
Credibility is a cluster concept • Expertise         • Reputation • Knowledge         • Experience • Trustworthiness   • R...
It doesn’t matter what YOU think.  Credibility is Perception.It lives only in the mind of other people.
It’s not your measure that matters.
Credibility is...The confidence you inspire inothers to trustyour ability todeliver results.
How do youcommunicate credibility?
Tools for Communicating Credibility                   1. Association                   2. Expert Validation               ...
1. AssociationYou gain or lose credibility based   on the people, brands andorganizations you associate with.
Inherited Credibility                                                 Your Industry                       You             ...
2. External/Expert Validation                • Research                • Certifications,                    Licenses, Award...
3. Social Proof         • Testimonials         • Case Studies         • Customer reviews         • Social conversations
Research by Forrester (2008) &Nielsen (2009) shows:    Most trustedinformation source         =  “people like me”
“Get someone else Employ      to blow your horn  Other      and the sound willMessengers   carry twice as far.”           ...
How can you enlist other people to become advocates for you?1. INTERNAL: Demonstrate that you’re   worth referring2. EXTER...
Proactive Advocacy• Pick a natural advocate.• Provide Meaning/Purpose: “I need your  help to.....”• Make it easy. “Here’s ...
4. Face More (not Faceless)• Show how things are done behind the scenes• Show the real people• Let them speak
Meet the folks in Peruwho grew the bananaI ate this morning
5. Thought Leadership              • Global perspective,                local context              • Practical application...
Example of Credibility Leveraging
6. Get in Print •   Book •   White Paper •   Article •   Blog
7. The Network If small or solo, show how you’re part ofa larger network of resources and support
YOU Personally:How to look, speak and   write credibly.
Your Personal CredibilityYes, looks do matter...but it’s not what you think.
What does credibility     look like?
Who looks more Credible?
Who looks more Credible?
Who looks more Credible?
What does credibility    sound like?
The Sound of Credibility             • The lower the pitch, the              more credible the voice.             • Lack o...
Credibility Language     It’s like...you                I’m an expert in   know....well um...            SMO and SEO focus...
Credible Language is...• Simple, visual and relevant• Jargon-free• Questions-based
Simple, visual, relevant
And jargon-freeThe more jargon-laden the language, the lower the believability [credibility].                   - Pat Thom...
Ultimate Credibility Tool
“We think the best way to seem smart is to know all the answers, when in fact the best way to seemsmart is to ask the righ...
Example:Let me show you how much I knowabout social media marketing.               VersusHow have you incorporated socialm...
What does credibility     read like?
Credible Writing•   Accurate•   Fact-based•   Objective•   References•   Appropriate level    of detail• Relevance
Distinguish Yourself!            1. Association            2. Expert Validation            3. Social Proof            4. F...
For more information.....www.aboutpeople.com
Credibility Advantage 2.0
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Credibility Advantage 2.0

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Tools for increasing Credibility.
Specifically: 1) How to pre-position your credibility so prospects sell themselves, 2) How to ensure your overall brand (website, print materials, advertising and social media) create maximum credibility, 3) How to enlist "other messengers" to become advocates for you, 4) How to borrow credibility and leverage associations and relationships, 5) How to ensure maximum personal credibility (how you look, speak, and write)

Created by Michael Lovas and Pam Holloway authors of Axis of Influence - How Credibility and Likeability Intersect to Drive Success, and The Credibility Advantage - Strategies and Tools for Increasing Business Results.

Published in: Business, Technology
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Transcript of "Credibility Advantage 2.0"

  1. 1. (c) About People 2011. All rights reserved
  2. 2. Credibility = 1. Increase sales 2. Shorter sales cycle 3. Higher valuation
  3. 3. Trust & [Credibility] Increase Speed & Lower Cost Trust = Speed Cost Trust = Speed CostTrust Equation from Stephen Covey - The Speed of Trust
  4. 4. What is credibility?
  5. 5. Rate Yourself 1 5 10Haven’t Yet Among theEstablished Most CredibleCredibility In My Field
  6. 6. Credibility is a cluster concept • Expertise • Reputation • Knowledge • Experience • Trustworthiness • Relevance • Believability • Confidence • Integrity • Leadership
  7. 7. It doesn’t matter what YOU think. Credibility is Perception.It lives only in the mind of other people.
  8. 8. It’s not your measure that matters.
  9. 9. Credibility is...The confidence you inspire inothers to trustyour ability todeliver results.
  10. 10. How do youcommunicate credibility?
  11. 11. Tools for Communicating Credibility 1. Association 2. Expert Validation 3. Social Proof 4. FaceMore (not Faceless) 5. Thought Leadership 6. Get in Print 7. The Network
  12. 12. 1. AssociationYou gain or lose credibility based on the people, brands andorganizations you associate with.
  13. 13. Inherited Credibility Your Industry You Your Company Personally Your ProfessionYou “inherit” credibility based on your perceptions ofyour profession (engineer, sales person, graphic artist),the company you work for and the Industry you work in.
  14. 14. 2. External/Expert Validation • Research • Certifications, Licenses, Awards • Expert Reviews • Credible “Mentions”
  15. 15. 3. Social Proof • Testimonials • Case Studies • Customer reviews • Social conversations
  16. 16. Research by Forrester (2008) &Nielsen (2009) shows: Most trustedinformation source = “people like me”
  17. 17. “Get someone else Employ to blow your horn Other and the sound willMessengers carry twice as far.” -- Will Rogers
  18. 18. How can you enlist other people to become advocates for you?1. INTERNAL: Demonstrate that you’re worth referring2. EXTERNAL: Make it easy to do and rewarding for them
  19. 19. Proactive Advocacy• Pick a natural advocate.• Provide Meaning/Purpose: “I need your help to.....”• Make it easy. “Here’s something you can pass along”• Appreciate/Reciprocate. “Your help means a lot to me. I’d like to return the favor by...
  20. 20. 4. Face More (not Faceless)• Show how things are done behind the scenes• Show the real people• Let them speak
  21. 21. Meet the folks in Peruwho grew the bananaI ate this morning
  22. 22. 5. Thought Leadership • Global perspective, local context • Practical applications and specific How-to • The go-to guy for.....
  23. 23. Example of Credibility Leveraging
  24. 24. 6. Get in Print • Book • White Paper • Article • Blog
  25. 25. 7. The Network If small or solo, show how you’re part ofa larger network of resources and support
  26. 26. YOU Personally:How to look, speak and write credibly.
  27. 27. Your Personal CredibilityYes, looks do matter...but it’s not what you think.
  28. 28. What does credibility look like?
  29. 29. Who looks more Credible?
  30. 30. Who looks more Credible?
  31. 31. Who looks more Credible?
  32. 32. What does credibility sound like?
  33. 33. The Sound of Credibility • The lower the pitch, the more credible the voice. • Lack of volume equals lack of credibility. • Slower speed and pauses diminish credibility.
  34. 34. Credibility Language It’s like...you I’m an expert in know....well um... SMO and SEO focused you might want to do on improving CTR andsome social media stuff. PPC on integrated Cool, eh? platforms. Take a look at what ABC Company says about how they increased sales by 50%
  35. 35. Credible Language is...• Simple, visual and relevant• Jargon-free• Questions-based
  36. 36. Simple, visual, relevant
  37. 37. And jargon-freeThe more jargon-laden the language, the lower the believability [credibility]. - Pat Thompson, American Institute for Research
  38. 38. Ultimate Credibility Tool
  39. 39. “We think the best way to seem smart is to know all the answers, when in fact the best way to seemsmart is to ask the right questions.” Dorothy Leeds, The 7 Powers of Questions
  40. 40. Example:Let me show you how much I knowabout social media marketing. VersusHow have you incorporated socialmedia into your marketing strategy?
  41. 41. What does credibility read like?
  42. 42. Credible Writing• Accurate• Fact-based• Objective• References• Appropriate level of detail• Relevance
  43. 43. Distinguish Yourself! 1. Association 2. Expert Validation 3. Social Proof 4. FaceMore 5. Thought Leadership 6. Get in Print 7. The Network 8. Look, sound & write credibly
  44. 44. For more information.....www.aboutpeople.com
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