Increasing Employee Engagement by Leading with RESPECT™

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Increasing Employee Engagement by Leading with RESPECT™

  1. 1. Increasing Employee Engagement by Leading with RESPECT™ by Dr. Paul Marciano
  2. 2. 1st day of work
  3. 3. 1st day of work
  4. 4. What does employee engagement look like on the playing field?
  5. 5. Fully in the Game
  6. 6. What is the impact of engagement?
  7. 7. Robust Impact of Engagement Productivity & Performance Profitability Retention & Attendance Innovation & Creativity Conscientiousness & Honesty Customer Satisfaction & Loyalty Quality Safety Compliance Satisfaction & Morale Physical & Psychological Well-Being
  8. 8. Engagement Spectrum
  9. 9. Opportunistic 3 Disengaged Engaged 2 4 Actively disengaged Actively engaged 1 5 Engagement Meter
  10. 10. Hopes not to see it, will clean-up if personal benefit Walks past mess without thought 3 Cleans-up what he/she sees 2 4 Creates the mess Helps clean-up, fix & prevent 1 5 Engagement Meter
  11. 11. How do we move the needle?
  12. 12. Realizing sustainable increases in employee engagement requires impacting the culture of the organization
  13. 13. Culture Behaviors & Attitudes
  14. 14. Most people believe that . . .
  15. 15. employee engagement and motivation are the same . . . they are not.
  16. 16. Traditional reward and recognition programs do not increase employee motivation.
  17. 17. In fact, such programs decrease overall employee morale and productivity.
  18. 18. Why programs fail
  19. 19. because they are programs
  20. 20. Reward programs… Reward programs… reward those already most engaged …reduce overall motivation
  21. 21. Instead of focusing on how to motivate employees, focus on how to engage them.
  22. 22. Dr. Paul’s Thesis
  23. 23. Relationships only work within the context of RESPECT
  24. 24. “ I’m not concerned with your liking or disliking me. All I ask is that you respect me as a human being. ” ~ Jackie Robinson
  25. 25. For many people, being respected is more important than being liked.
  26. 26. Respect is a matter of life and death.
  27. 27. hara-kiri
  28. 28. Respect is a matter of survival in our tribes.
  29. 29. As individuals: When we are respected we are protected. When we are not respected we are vulnerable.
  30. 30. The RESPECT™ Model
  31. 31. An actionable philosophy which guides and directs behavior
  32. 32. The Circle of Respect
  33. 33. Respect the Organization ORGANIZATION RESPECT
  34. 34. Respect the Supervisor SUPERVISOR RESPECT
  35. 35. Respect Team Members TEAM RESPECT
  36. 36. Respect the Work WORK RESPECT
  37. 37. Feel Respected INDIVIDUAL RESPECT
  38. 38. The RESPECT™ Model Drivers
  39. 39. The RESPECT™ Model Drivers R ECOGNITION E MPOWERMENT S UPPORTIVE FEEDBACK P ARTNERING EXPECTATIONS C ONSIDERATION TRUST
  40. 40. Where to start?
  41. 41. “ ” Be the change you want to see in the world. -- Mahatma Gandhi
  42. 42. Dr. Paul’s Contact Information Email: Paul@PaulMarciano.com Website: www.PaulMarciano.com - newsletter, videos, etc. Connect on LinkedIn: www.linkedin.com/in/paulmarciano/ Join LinkedIn Group: Respect in the Workplace Twitter: @TheRespectGuy Phone: 908-268-7272 Address: 120 Main Street, Flemington NJ 08822

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