Increasing Human Capital ROI with RESPECT by Dr. Paul Marciano Ambrose New York City, NY June 14, 2012
My goal today is to . . . make a difference that makes adifference for you, your organization, your employees, and your clients.
Human capital ROI is directly related to employee engagement.
What is employee engagement?
Employee engagement is a psychologicalconstruct which refers to an individual’scommitment to one’s organization, work,team, employer, and clients and which isdemonstrated behaviorally through highlevels of discretionary effort.
In other words…
Fully in the Game
What would be the impact if everyonein your organization played full out?
Disengaged employees cost the American economy $350 billion per year in lost productivity. Gallup
Engaged vs. Disengaged• 78% would recommend their company’s products and services vs. 13%• 67% advocate on behalf of their organization vs. 3%• 86% often feel happy at work vs. 11%• 59% say their job brings out their most creative ideas vs. 3% Gallup
menghormati уважение respecto respect respecterenrispetto Respekt
“ I’m not concerned with your liking or disliking me. All I ask is that you respect ” me as a human being. ~ Jackie Robinson
Respect = PowerPower is the ability to influence others Power Respect
the RESPECT™ model
An actionable philosophy which guides and directs behavior
Respect the Organization ORGANIZATION RESPECT
Respect the Supervisor SUPERVISOR RESPECT
Respect Team Members TEAM RESPECT
Respect the Work WORK RESPECT
Feel Respected INDIVIDUALRESPECT
the RESPECT™ drivers
R ECOGNITION Thank You
Turnkey Solutions & Best Practices Recognition• Send a handwritten “thank you” note home• Spread the word; inform higher ups• Hold exemplary work up as an example
Turnkey Solutions & Best Practices Empowerment• Ask employees what tools, training, and resources they need to be more successful at their job• Ask employees how you can reduce barriers and help them do their jobs better• Increase level of cross-training
Turnkey Solutions & Best Practices Supportive Feedback• Deliver immediate, specific feedback focused on behaviors• Be selective and focused in your feedback; prioritize• Serve as a role model and ask employees to provide you with feedback
Turnkey Solutions & Best Practices Partnering• Increase formal and informal communication; “lunch and learn”• Offer to “jump in” and help out• Be transparent
Turnkey Solutions & Best Practices Expectations• Set clear, challenging, and measurable goals• Hold a “compare expectations” exercise• Employ “confused and concerned” conversations• Hold people accountable
Turnkey Solutions & Best Practices Consideration• Take an active and appropriate interest in your staff’s personal lives, e.g., hobbies, interest, family• Be on time for meetings and give your full attention• Follow-up promptly to emails and phone calls• Regularly ask employees for their opinions & ideas
Turnkey Solutions & Best Practices Trust• Avoid micro-managing• Own up to mistakes• Talk to people not about them• Increase autonomy and delegate meaningful tasks• If trust is broken, move on
Where to start?
What Is Kudos?Kudos is the simple & cost effective corporatesocial network with a recognition engine at itscore. Kudos creates employee engagement byenhancing communication, building connectionsand supporting collaboration through recognition.
“ ” Be the change you want to see in the world. -- Mahatma Gandhi