Kent CardIssued in association withRoyal Bank of Scotland 18th November 2010
What is a Direct Payment? A Direct Payment is money paid to an eligible client to enable them to purchase their own services. It is unlawful to not offer a Direct Payment to people who are eligible.(An eligible person is someone who is in need of support or services from Social Services)
Brief History• A new streamlined and cost effective solution was required for delivering direct payments• A system was needed for people who have been excluded in the past from having a direct payment t• Kent County Council in partnership with The Royal B k of S tl d d R l Bank f Scotland developed a system th t l d t that would revolutionise the direct payment process
The result was the first pre-loaded cardprogramme for Direct Payment recipients ‘The Kent Card’ Launched March 2007
Why did KCC introduce Kent Card?• To support the personalisation agenda in social care and empower individuals• Reduce the complexity around direct payments: - Kent Card removes the need to negotiate the opening of a bank account flexibility, freedom, choice and control
Social Services completes assessmentHow to get aKent Card Social Services staff completes the application form RBS (Royal Bank of Scotland) will post the card to the client
How the card works…..CARD ISSUING & Application Form LOADING Monthly Statements & Daily Web-access Within 9 WorkingCardholder detail spreadsheet RBS Days Funds Loaded - D 3/4 Day Crediting
Kent Card Features• The ability to block spending in certain Merchantgroups• Cash facility is automatically restricted• M thl statements sent to the client Monthly t t t t t th li t• KCC 24hr helpline• Personal Assistants can be paid via Kent Card• Cardholder can nominate an additional cardholder• Clients can add their own funds• No overdraft facility
Service User GS i U Groups on K t Card Kent C d Service Users Groups within East Kent 2008-2009 Physically Disabled Service User Groups Older People G Mental Health Learning Difficulties L i Diffi lti S 0 20 40 60 80 100 120 140 160 180 Amount of Service Users
Kent Card (Finance monitoring) Review• W audit every Kent Card account We dit K tC d t• Desk top monitoring system via on line access to bank statements• Claiming back unspent funds g p• Reduced risk of misusing funds
Benefits for Pro iders who accept Kent Card Providers ho• Payment credited to providers accounts directly this directly, reduces processing time and associated costs• Users of direct payments is set to increase• P id Providers are added to a li of UK suppliers that dd d list f li h accept VISA• Providers are added to the Kent County Council website showing that they accept Kent Card• Increase business opportunities with the facility of accepting VISA
Kent Card Project Officer Role• Supporting Social Workers/Case Managers• Provider Development• Raising awareness within the Community• Information Sharing• Developing th card with RBS D l i the d ith• Supporting Clients
Award winning Kent Card Winner at the VISA European Awards ‘Best corporate social responsibility ‘B i l ibili programme’Kent Card was shortlisted for the Innovation and Progress atGuardian Public Service Awards 2009 and The pre-paidawards 2009 category- Best C Corporate/Government loaded /Gprogramme
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