1617  damage of the hotel property
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1617 damage of the hotel property

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1617  damage of the hotel property 1617 damage of the hotel property Document Transcript

  • Incident Security DepartmentIncident: Damage to Hotel Property. IR.No.1617 OB No. 399Location: villa-5 Date: 21/05/2011 Time: 13:00Reported Person: HK SM-Eric Tolibas.Home Address: SLAD Accommodation.Business Address: SLAD (OTHERS)Phone Number HM: WK: MB:0508437758Occurrence:Today around 13:00, HK manager Mr. Eric has reported to security that while they were cleaning villa-5, theyhave discovered some damages in the villa as the cover for the CD player got broken and one ceiling light gotbroken in the toilet and as per HK manager, DE and DM that the guest will not be charged for all as the ceilinglight will be fixed by Engineering as per DE and regarding the cover for CD player , the butler has informedengineering to put off the CD player as per the guest and they have sent FCS to engineering yesterday ataround 16:35 but no one from engineering went there and put it off so it got broken as it was busy at the bararea and no one knows who broke it as it is opened automatically when some one comes near by.Action: Photos have been taken. HK statement has been taken. FCS copy has been taken. IR has been raised.Conclusion:  As per HK manager, DE and DM that the guest would not be charged for those damages as it was the staff fault as they did not switch off the CD player as per the guest.  HK butler has informed DE yesterday and sent FCS regarding putting off the CD player but they did not do.  As per DE Mr. Kalum that the FCS has been sent yesterday but no one from engineering went to the villa for putting the CD player off.  As per Mr.Kalum that, they will fix the cover for the CD player as they have spare parts.Attachments: DIRECTOR OF SECURITY Assistant Security Manager Wael El Said Habib Rezk 1