Incident                                       Security DepartmentIncident: Damage of the hotel property                  ...
DIRECTOR OF SECURITY       Assistant Security Manager     Wael El Said                 Habib Rezk                       2
Upcoming SlideShare
Loading in …5
×

1603.damage of the hotel property

711 views
603 views

Published on

Published in: Travel
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
711
On SlideShare
0
From Embeds
0
Number of Embeds
7
Actions
Shares
0
Downloads
7
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

1603.damage of the hotel property

  1. 1. Incident Security DepartmentIncident: Damage of the hotel property IR.No.1603 OB No. 167Location: Shangri-la Residence Block C Date: 10/05/2011 Time: 09:00Reported Person: Shangri-la Residence DM Ms. Khin Leyan.Home Address: SLAD staff Accommodation.Business Address: SLAD (OTHERS)Phone Number HM: WK: MB:Occurrence:Today around 09:00, Received a call from Apt DM Ms. Khin that while the in house guest of 1024 Mr. TOMADANIEL was reversing his car (Mercedes , black color, 17298 AD ), he hit the base of the big pillar at Shangri-la Residence, block-c (reception area) and it got damaged (cracked), F/O staff Mr. Ibrahim has seen what hashappened as he was standing at the glass door, he has approached the guest to speak to him but the guestwas in a hurry, and asked him that he would come back and discussed that with the concern persons.Action: Photos have been taken DE has been informed to estimate the cost of the damages to follow-up with the guest. As per DE that he would call the concern company to send the technician for estimating the cost of the damages. The guest has come back at 17:00, DM and ASM met the guest and offered to call the police for that to let the insurance company repair his car and the pillar but the guest refused and said that his car was OK and he would handle that and regarding the damage of the pillar, the guest informed DM to get the company to estimate the cost for that damages and to get back to the guest with the full details and he would pay the charges. DM has called DE to follow-up regarding the estimation for that damages to get back to the guest before starting repairing the damages. On 21st May 2011 the guest has called SAAED at 18:00 to report about the accident as he said that the contractor advised him to get the police report..Conclusion:  The in house guest of 1024 was the one who hit the pillar by his car while he was driving it and base of the pillar got damaged (cracked) as it is shown in the below attached photos.  The guest has asked DM & ASM not to call the police and to estimate the cost for the damages then to get back to him for paying the charge before starting repairing the damages.  The guest’s car got some small scratches and dents at the backside ( please find out the below attached photos )  DM has called DE to estimate the cost for the damages and to get back to him.  DM would follow-up with DE then with the guest.  On 21st May 2011 Saaed has been came and gave the report under accident number 037411052118169 and he withdraw the guest driving license until he got a clearance letter from the hotel.Attachments: 1
  2. 2. DIRECTOR OF SECURITY Assistant Security Manager Wael El Said Habib Rezk 2

×