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414intro

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    414intro 414intro Presentation Transcript

    • User-Centered, Task-Oriented Documentation
    • Emphasize Problem Solving
    • Provide Task-Oriented Organization
    • Encourage User Control of Information
    • Orient Pages Semantically
    • Facilitate Both Routine and Complex Tasks
    • Design for Users
    • Facilitate Communication tasks
    • Encourage User Communities
    • Facilitate Cognitive Processing
    • Activity Theory
      • Activity: Maintain social relationships, provoke laughter, share information
      • Action: Commenting on friend’s status update on facebook
      • Operation: Checking news feed, clicking comment link, writing text, clicking comment button
    • Kinds of Documentation
      • Tutorial
      • Procedures
      • Reference