Web Project Description Example Stock Counter Document version: v1.3 IBM Confidential © 2006 IBM Corporation Author: Victor Pairazamán Date: 27 May 2009

Document owner and revision history V. 1.3 Quotation process removed for minimize the project. Added Manager in charge of the project Victor Pairazamán 10/27/06 V 1.2 Process Presentation Updated with WW sugestions Victor Pairazamán 10/25/06 V 1.1 Process Agreed between TeleSales webSales & enablement Teams Victor Pairazamán 10/19/06 V 1.0 Completed all slides for Stock Counter – Draft Version Victor Pairazamán 10/13/06 Change Description Author Date (mm/dd/yyyy) Revision History Victor Pairazaman Document Owner Name Role

e-solution project team ibm.com IBM Confidential © 2005 IBM Corporation Other project team members LA Websales mngr. Mariano Basso Web Local Manager Order Validation / Tracking Martha Lenis, Andrea J Diaz e-solution Teleweb ibm.com Web Sales MX Alejandra Soberón e-solution owner TBD. Ilaria Gorla Alejandra Soberon, Andrei Oman, TBD Name Dayly Content operation e-solution admin Support on the developing activities Supporter Validate the e-solution e-solution local approver Develop the e-solution and all the next steps e-solution modeller/s Responsibility Role Coordinator / Business Case / . LA Requirement Analyst and Prioritization Victor Pairazamán e-solution Requirement analyst Wireframe creation / Navigation / translation coordinator Matías Frank E-solution Wireframes and details Support and consultant in the project implementation Vania Zanella Global Business Developer Luciana Cardoso/ Name Project Lead, sizing, Status e-solution Project Manager Responsibility Role xSeries, GARS Brand ( if multi brand please list all of them identifying the most relevant ) Mexico ( pilot ) Country Stock Counter e-solution name

e-solution background Business need and Opportunity Ability of Manage stock for High volume and rotations offerings in México Current tool CCE and P2 in LA do not offers Stock counter functionality for Spanish LA countries LA need to increase CUSAT for this kind of offers. To much complaints of customer side using current tools Increase the productivity of backend with Teleweb registering the tracking of orders Mass load functionality via an Excel file for data import Tool that will help with coordinate Offerings previous Event Remarketing Day Objectives and benefits (both for IBM and the Customer) Increase the low satisfaction of LA BRANDS Xseries and Gars for manage web high volume campaigns, reinforcing ibm.com as sales channel Consistent on-demand shopping experience for the customer Availability of local catalog adding value information for shopping process, and customer increasing efficiency and keep informed any time on backend process Identify quick and better the OI. avoiding customer stop the shopping process if s/he see stock empty for some P/Ns. Override CCE limitations increasing flexibility of inform status about stock for IBM backend e-solution description and positioning Manage High Volumen campaigns Tracking Orders. Historic of canceled orders / sent Temporal customer Session for reserve Q for a P/N Teleweb ability to release Q reseved or edit the Q for a P/N Mass load feature to create operations efficiencies Inform the customer by email if there’s no stock for an offerings. Show warning message when the customer wants to buy more than the available stock

Business need and Opportunity

Ability of Manage stock for High volume and rotations offerings in México

Current tool CCE and P2 in LA do not offers Stock counter functionality for Spanish LA countries

LA need to increase CUSAT for this kind of offers. To much complaints of customer side using current tools

Increase the productivity of backend with Teleweb registering the tracking of orders

Mass load functionality via an Excel file for data import

Tool that will help with coordinate Offerings previous Event Remarketing Day

Objectives and benefits (both for IBM and the Customer)

Increase the low satisfaction of LA BRANDS Xseries and Gars for manage web high volume campaigns, reinforcing ibm.com as sales channel

Consistent on-demand shopping experience for the customer

Availability of local catalog adding value information for shopping process, and customer increasing efficiency and keep informed any time on backend process

Identify quick and better the OI. avoiding customer stop the shopping process if s/he see stock empty for some P/Ns.

Override CCE limitations increasing flexibility of inform status about stock for IBM backend

e-solution description and positioning

Manage High Volumen campaigns

Tracking Orders. Historic of canceled orders / sent

Temporal customer Session for reserve Q for a P/N

Teleweb ability to release Q reseved or edit the Q for a P/N

Mass load feature to create operations efficiencies

Inform the customer by email if there’s no stock for an offerings.

Show warning message when the customer wants to buy more than the available stock

e-solution details (Ficticious Numbers) ** Open e-solutions have to be intended under very strict rules. In case of open e-solutions, it has to be clearly stated the number of users accessing the tool. If not stated the PDD will be rejected. Data Privacy review is carefully performed for open e-solutions. Open e-solutions might use a subset of WSE functions (no reports, no workflow,...). Mixed e-solutions (open for some users and pwd protected for others) must be implemented on separate DBs. N/A F2F revenue (M$) 15 BO documents estimation (including # records to be imported and/or # documents to be created) 60 % of current level ( less complaints ) Customer satisfaction contribution (% increase) 1M OI Contribution – Value (M$) 900 in a Q Number of expected transactions N/A N/A 350K N/A 900 30 % productiv. 3 hrs by transaction 4 3000 sessions in a Q (33 in a day ) Year 1 (mandatory) Year 2 (opt.) Optional : in case of usage of attachments please estimate MAX size of the total number of attachments BP revenue (M$) Tele revenue (M$) Web revenue (M$) Contract value (M$) OI Contribution – Number of leads generated Productivity increase (hours saved/month) Number of internal users ( PRIVATE ) Number of external users ( OPEN ) Year 3 (opt.) To be intercepted by a strategic corporate application To be intercepted by the WSE Websphere Project based (Tactical) Value Internet w3 Open** Closed (password protected) Mid November 2006 X X X X e-solution type (tick the most appropriate with an X) e-solution look & feel (tick the most appropriate with an X) Planned date of intercept Planned sunset date e-solution validity (tick the most appropriate with an X) Planned Live Date