Your SlideShare is downloading. ×
0
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Problem solving skills
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Problem solving skills

165

Published on

"Presentation on Problem Solving skills. Learn ways to improve …

"Presentation on Problem Solving skills. Learn ways to improve
Problem Solving skills. These PDF's are available for all VEDA
Students for free on www.veda-edu.com"

Published in: Education, Business, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
165
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
33
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Building Leadership Skills: Problem-Solving and Decision-Making
  • 2. Not All Decisions Require Equal Attention
  • 3. Decision Insurance 1. Define the problem 2. Gather additional data 3. Lay it all out 4. Identify your options 5. Evaluate your options 6. Make your decision 7. Move forward
  • 4. Step #1: Define the Problem  What?  Where?  How?  When?  With whom?  Why?
  • 5. For a Complex Problem  Break it down  Verify with others  Prioritize
  • 6. Describe the Desired Outcome(s) Define the solved state: Here’s what should be happening…
  • 7. Identify Specific, Measurable Goals What are we trying to  Achieve?  Preserve?  Avoid?  Eliminate?
  • 8. Link Back to the Big Picture Make sure your desired outcomes align clearly with the library’s mission and strategic plan
  • 9. Reality Check: Decision Politics  Who are the stakeholders in this situation?  What will they need to get out of any decision?  How and when should they participate in finding a solution?
  • 10. Step #2: Gather Additional Data  Broad  Objective  Verifiable  Relevant
  • 11. Beware  Hearsay/rumor  Opinion  Wishful thinking  Labeling the problem  Blaming/scapegoating  Vivid but minor evidence
  • 12. Look Outside the Library as Well as In
  • 13. Don’t Overlook  Your own beliefs and biases  Your own (possible) role in the situation
  • 14. How Much Information Is Enough?
  • 15. Just Be Sure You Cover the Bases  Bouncing around is natural  More information may accrue over time
  • 16. Step #3: Lay It All Out
  • 17. Pareto Analysis  “80/20 rule”  Focus on numerical data  Use to identify which situations are most common
  • 18. Mind Mapping  Free-form note taking  Any kind of information  Use to show how different facts relate to the problem and to each other
  • 19. Look into Causes but Don’t Bog Down  Not all problems are “caused”  Not all causes can be corrected Ask for input – one person at a time.
  • 20. The Un-Problem: Appreciative Inquiry  Systematic discovery of the best in people and organizations  Unconditional positive questions  Directed conversation and storytelling  What is working well?  How can we do more of that?
  • 21. Step #4: Identify Your Options  What options do we have?  What has been done in other libraries?  In other disciplines?  How about something new?
  • 22. Situation: Something’s Gone Wrong  Find and correct the changes that account for the fall-off in results.
  • 23. Situation: Increased – or Changing – Expectations  Find new ways of operating.
  • 24. Situation: The Double Whammy  Find ways to reengineer the system – correct and invent.
  • 25. Situation: It Never Did Work Right  Find ways to overhaul – or completely rebuild.
  • 26. Things That Can Limit Your Thinking  Searching for THE ONE RIGHT ANSWER  Not involving front line people  Looking inside the library only  Waiting for 100% agreement  Fear of embarrassment or failure
  • 27. Be Sure to Include  Current approach  Something new  Something fun
  • 28. Step #5: Evaluate Your Options
  • 29. Check Sheet Option 1 Option 2 Option 3 Option 4 Desired Outcome   Desired Outcome  Desired Outcome  Desired Outcome   
  • 30. SWOT: Strengths – Weaknesses – Opportunities – Threats PMI: Plus – Minus - Interesting
  • 31. Six Thinking Hats
  • 32. Think Through Risks and Consequences  Reversible?  Pilot-able?  Timely?  Politically sensitive?
  • 33. Special Challenges in Many Library Environments  Perfectionism  Catastrophizing  Mixed feelings about success
  • 34. Step #6: Make Your Decision
  • 35. Reality Check: Strategic Thinking  How might this decision change the library’s position or reputation?  Will it set the stage or define a pattern for future decisions?  Do library stakeholders need a heads-up?  Who will get credit if things turn out well?
  • 36. Take Time to Write a Brief Summary of Your Process
  • 37. Step #7: Move Forward  Communicate the decision/solution  Plan the implementation  Monitor results  Learn as you go
  • 38. When Things Go Wrong  Work each problem  Re-prioritize if necessary  Maintain focus on desired outcomes  After a fair trial, change options

×