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To e- or not to be

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Prezentacja z konferencji Post Expo na temat Paczkomatów 24/7, e-commerce i social-commerce

Prezentacja z konferencji Post Expo na temat Paczkomatów 24/7, e-commerce i social-commerce

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    To e- or not to be To e- or not to be Presentation Transcript

    • To e- or not to be ? Post-Expo 2010, Copenhagen, 6-8 October 2010
    • To e- or not to be InPost's solutions for securing incomes growth  Introduction  Postal trends  E-commerce  easyPack 24/7  E-services Marcin Bosacki Business Development Manager Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Introduction to Integer.pl Capital Group
    • Listening to customer needs and observing market trends Distribution of Postal services Financial and insurance MVNO operator unaddressed mail largest alternative postal services Services for Carrefour Mova market leader in operator in Poland Offer for business and New services in Autumn 2010 distribution for supermarket individuals chains Distribution of UDM in Automated parcel Logistics services Ukraine terminals InFlavo logistics support to Group’s Services in over 300 cities Sending and collecting Internet shops on subsidiaries parcels 24/ 7 Facebook Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Profitable and growing business Results (in 2005 2006 2007 2008 2009 H1 2010 thousand PLN) Net income from 31 507 44 778 62 123 94 945 139 866 94 680 sales Operating costs 29 215 43 029 58 897 91 045 129 843 87 290 EBIT 2 303 1 826 3 533 8 505 13 206 12 090 Net profit 1 921 1 584 2 751 6 481 10 233 7 390 Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Postal trends
    • Social mail Transactional mail Direct Mail Parcels Less mail is being sent Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Postal market in Europe  Decline in mail volume by ~5% yearly  Electronic substitution (emails, e-documents)  Technology improvements  Market liberalisation  Better access to Internet  Growing importance of e-commerce  New generation of users - social media Post-Expo 2010, Copenhagen, 6-8 October 2010
    • E-commerce
    • Internet penetration in 1998  Only a few countries with internet penetration above 15% Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Internet penetration in 2008  Many countries with internet penetration above 30%  Some European countries with 70% plus Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Increasing role of e-commerce globally  25.6% of world population with access to Internet IMRWorld  Double growth in online retailing % of total (3.2% in 2009 to 7.4% in 2011) PayPal UK Online Retail Report  36% growth in e-commerce in Poland in 2009 Sklepy24.pl Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Business Concerns „We need proconsumers solution. We need to comunicate in direct, innovative way with. Limiting their engagemant and maximizing amount of satisfacted users” „How we can cut our „Last Mile” costs? How we can offer 24/7 parcel service? Can we track & trace it? „We need invest out assets but solution should be valuable and offer best ROI” Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Business Concerns „Most important for me and other my peers is fast delivery time, on time delivery and cheap price” „Reasons to change the operator are lower prices and better convenience in picking up the parcels (opening hours and Point of Sales localizations)” SIMON KUCHER & PARTNERS Interviews with customers and e- shops , January / February 2008 Post-Expo 2010, Copenhagen, 6-8 October 2010
    • easyPack 24/7  Sending & reciving parcels Accessibility- 24 hours a day 7 days a week  Cash On Delivery  Deliveries within 2 working days (~24h)  Passing the goods through  Safety solution  Paying bills  Dedicated software with  On screen Advertising high flexibility  Selling goods  B2B logistics Post-Expo 2010, Copenhagen, 6-8 October 2010
    • 1 = 10 Post-Expo 2010, Copenhagen, 6-8 October 2010
    • easyPack 24/7 - statistics  96,7% delivered day after posting  38,4% of parcels collected between 18:00 – 9:00  50% of parcels collected within 6 hours after leaving it in the machine * Source: InPost, data from October ’09 – August ‘10 Post-Expo 2010, Copenhagen, 6-8 October 2010
    • easyPack 24/7 – year ago and now Start – June 2009 Currently – September 2010  100 machines – 28 cities  100 machines – 28 cities  3 largest e-shops in their segments  300 machines in 71 cities (Intymna.pl, Komputronik.pl, Merlin.pl)  800 e-shops  Insurance up to 5.000 PLN  Paneuropean clients: AVON, Allegro  Parcel collection  Insurance up to 20.000 PLN  Parcel collection  450 machines by end of 2010  Postage directly in the machines  1000 machines by end of 2011  Cash on delivery Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Online sale and instant parcel pick up  Avatar case study  Option to pick up parcels withing 60 minutes from the order More can be found on http://www.integer.pl/biuroPrasowe/avatar_has_conquered_paczkomaty_24_7_machines,263.html Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Check how fast are you!  Visit our booth at 3142  Check how quick can you pick up a parcel  Become a new Formula 1 driver! Visit us on booth 3142 Post-Expo 2010, Copenhagen, 6-8 October 2010
    • E-services @ InPost
    • Listening to customer needs and observing market trends E-invoicing and Mobile Hybrid Mail Payments Paczkomaty 24/7 E-shops on Facebook MVNO Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Social Media phenomen Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Heavy users of FB spend more money on internet  Heavy users of Internet spend on average 40 USD more on e- commerce (comScore, 05.2010)  56% of Facebook users purchased something online (ForeSee Results, 02.2010)  Facebook – 3rd largest country on Earth (>500 million users) Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Social Shopping Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Growing role of social shopping ?  Social shopping links both online shopping and social media  Purchasing decisions based on recommendations  Grouping sales – latest trend  70% consumers have better opinion on company or brand after direct interaction via new media  64% consumers have betrer opinion on brands who uses social media Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Social commerce can boost parcels shipments! Post-Expo 2010, Copenhagen, 6-8 October 2010
    • Friendly Shopping on Facebook  Answer to the growing role of Facebook  Complete application to have internet store on Facebook  Integrated with payments and delivery options Post-Expo 2010, Copenhagen, 6-8 October 2010
    • To e- ! Post-Expo 2010, Copenhagen, 6-8 October 2010