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Avaya UC for Microsoft by PacketBase

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Avaya and Microsoft have leveraged their considerable individual technologies and platforms and roadmaps to create a combined vision to make real-time and non-real-time collaboration a reality for ...

Avaya and Microsoft have leveraged their considerable individual technologies and platforms and roadmaps to create a combined vision to make real-time and non-real-time collaboration a reality for enterprises. Integrating the powerful communications applications from Avaya with the market-leading Microsoft software, sever, mobile, and line of business applications, results in unity of communications. This unity removes the barriers of time, geography, isolated applications, messaging formats, communication modes, and choice of device. Information and communications are then liberated from virtually any access limitation. The mantra of anytime-and-anywhere communications is now being united with any way.

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Avaya UC for Microsoft by PacketBase Avaya UC for Microsoft by PacketBase Presentation Transcript

  • Avaya + Microsoft Best of Breed Unified Communications Solutions PacketBase, Inc. www.packetbase.com
  • Agenda
    • Business User Communications
    • Avaya / Microsoft Integrated Solutions Overview
    • Leveraging Avaya / Microsoft
  • Business User Communications
    • Adaptable
      • For different users, needs, industries
      • Simple to use and deploy
    • Contextual
      • How and where you work
      • Analytics and intelligent assistance
      • Business process integration
    • Multimodal
      • Speech, mobile devices, PCs, phones
      • Video, Web 2.0, collaboration, kiosks
    • Open
      • Multivendor integration, no lock-in
      • Industry standards
  • Avaya Multi-Vendor Best of Breed UC Solutions Unified Messaging Audio, Video, Web Conferencing Mobility Speech Access IP Telephony, Presence Instant Messaging, Presence Email & PIM Web Conference Unified Communications Award Winning #1 Award Winning #1 #1
  • Avaya + Microsoft … leveraging best of breed Unified Messaging Outlook, TUI, Speech; Message Store Tele-worker / Remote Optimized for working virtually; IM, Call Control, Speech Unified Conferencing Audio + Web; Conferencing Presence Click-to-conf/join/schedule Voice & Video Click-to-Call/Email/IM Federated Phone/IM Presence +
  • Business User Communications Architecture Clients and Devices Unified Communications Applications Session Manager Voice/Video Services Presence Services Application Integration Avaya Agile Communication Environment (ACE) Collaboration, Email, Team Space & Social Networking Integration Communications Infrastructure Data Infrastructure Office Devices Avaya one-X ® UC Clients Video Endpoints Messaging Conferencing Video System Manager +
  • Benefits of the integrated solution
    • Highly scalable and reliable communications platform
      • Mission critical real-time performance
    • Lower TCO
      • Provide for centralize management of resources, reduce trunking and transport costs, minimize server foot print, reduce licensing and ongoing maintenance costs.
    • Business Agility
      • Leverage multi-vendor solutions - Not dependent on a single vendor for all new capabilities and features
      • Add new applications and devices when and where they are needed
    • Users can choose what applications and devices work best for them
    Flexibly connecting systems, users and applications enterprise-wide Avaya Aura ™ PLUG & PLAY COMMUNICATIONS
  • Integrating Avaya & Microsoft Portfolios Legend Direct Integration Indirect Application Enablement Services Aura Presence Services IP Softphone one-X Communicator one-X Portal one-X Mobile one-X Speech Meeting Exchange Aura System Manager Office Communications Server 2007 Live Communications Server 2005 SharePoint Outlook Office Smart Tags Internet Explorer Active Directory Windows Mobile Exchange Modular Messaging Office Communicator Live Meeting Service Provider SIP Enablement Services Avaya Microsoft one-X Deskphone Live Meeting OCS .NET Communication Manager Messaging one-X Agent Aura Session Manager
  • Avaya/Microsoft Solution Summary Application Enablement Services Office Communications Server 2007 & Live Communications Server 2005 : click-to-call & federated presence for Office Communicator , Outlook , SharePoint , SmartTags Windows Avaya Aura Presence Services Federated OCS presence for Avaya one-X Portal / Avaya one-X Communicator Avaya CS 1000 Allows Office Communicator to Remote Call Control of CS 1000 devices. Provides Telephony Presence to Office Communications Server R1/R2 Provides Telephony Gateway Services and support Dual Forking of Office Communicator and CS 1000 calls Message Waiting Indicator Exchange 2010 Avaya Agile Communication Environment (ACE) Allows Office Communicator to Remote Call Control of CS 1000, Avaya Communication Manager and CUCM devices. Provides Extended Telephony Presence to Office Communications Server R1/R2 watchers Meeting Exchange Outlook conference scheduling and click-to-join; Live Meeting unified conferencing, Avaya Web Conferencing within Internet Explorer Modular Messaging Exchange unified voice/fax storage; Outlook plug-in; Internet Explorer thin client; Restricted Outlook option; Active Directory Traditional Voice Messaging Windows clients Avaya Aura System Manager Active Directory configuration synchronization
  • Avaya/Microsoft Solution Summary Avaya one-X ® Communicator Avaya feature tab in OC for OCS ; click-to-call from Outlook & Internet Explorer ; click-to- email/IM from Avaya one-X Communicator Windows Avaya one-X ® Portal click-to- email/IM ; OCS presence; browser support for Internet Explorer Active Directory authentication & directory Avaya one-X ® Mobile mobile UC Client for Windows Mobile 5/6 : call via PBX, call routing, visual voice mail, corporate directory access, unified call logs; Active Directory Avaya one-X ® Speech speech access to Exchange for email, fax, voice messages, contacts, calendar, tasks; plus calling and conferencing, reminders, reach me; Active Directory Avaya one-X ® Deskphone IP phone access to Exchange/Outlook email, contacts, calendar Avaya ACE Office Add-in Provides click to call from Office applications such as Outlook, Word, Excel and PowerPoint utilizing Outlook Contacts/Exchange and SmartTags with Avaya Enterprise and E164 number recognition algorithm Avaya ACE Web Browser Add-in Employees Avaya Enterprise and E164 number recognition algorithm to identify number on Internet Explorer web pages. Provides Click to call to Avaya and Cisco PBX’s Can also integrate with Office Communicator to provide Presence, Click to Call , Click to IM/email functionality from on Internet Explorer web pages
  • Avaya/Microsoft Solution Summary Windows Office Communicator Office Communications Server Live Communications Server Application Enablement Services (click-to-call , federated presence OC), Intelligent Presence Server (federated presence from OCS), Avaya one-X Communicator (Avaya feature tab), Avaya one-X Communicator/Portal (click-to-IM); Avaya one-X Agent (inter-domain IM) CS1000 (click-to-call, RCC, TGS, Dual Forking, Presence), Agile Communication Environment, (click-to-call , RCC, Extended Presence), Web Browser Add-in (click-to-call , click to IM, , click to email, Presence ) Exchange Server Modular Messaging (unified messaging), Avaya one-X Speech (personal assistant), Avaya one-X Desktphone (viewer, reminders); SIP Enablement Services (direct SIP support for Exchange UM), CS 1000 (Message Waiting Indicator Exchange 2010 ) Outlook AES (click-to-call, federated presence), Avaya one-X (click-to-call), Avaya one-X (click-to-email), Meeting Exchange (scheduling, click-to-join), Modular Messaging (unified messaging, restricted client), Communication Manager Messaging (IMAP4 unified messaging) ACE Office Add-in (click to call) SharePoint Application Enablement Services (click-to-call, federated presence), Agile Communication Environment (Click to call, Click to IM, Presence through Web Services) Live Meeting Meeting Exchange (unified conferencing)
  • Avaya/Microsoft Solution Summary Windows Internet Explorer Avaya one-X Portal (UC thin client), Modular Messaging (thin client), Avaya Web Conferencing (web conferencing), IP Softphone / Avaya one-X Communicator (click-to- call) ACE Web Browser Add-in (Click to call to PBX infrastructure) ACE Web Browser Add-in (click-to-call, click to IM, click to email, Presence through Office Communicator ) Office Suite (Smart Tags) Application Enablement Services ( click-to-call & federated presence) ACE Office Add-in (click to call), Active Directory Avaya Aura System Manager, Avaya one-X Portal , Modular Messaging, Avaya one-X Speech, Avaya one-X Mobile, CS1000, ACE Windows Mobile Avaya one-X Mobile (Mobile UC client for calling via PBX, call routing, visual voice mail, corporate directory access, unified call logs) IP Softphone for Windows Mobile (softphone for PDA) .NET Application Enablement Services, CS1000, ACE , application development platform
  • Avaya + Microsoft … leveraging best of breed Voice & Video Click-to-Call/Email/IM Federated Phone/IM Presence +
  • Enhanced Collaborative Communications Avaya Telephony & Microsoft Office Communicator
    • Quicker, more intelligent access to colleagues / greater efficiency
      • Status info (presence)
      • Multiple modes of contact (IM, voice, email)
      • Tag contacts
    • Avaya enabled telephony in OC
      • Click to Call in OC, SmartTags
      • Escalate IM to call
      • Phone & OC stay in synch
      • Presence is shared
      • Call Control - Hold, Transfer, etc.
    • Optional Avaya feature tab with Avaya one-X ® Communicator
  • Deployment Scenario – CS1000 via Converged Office
    • Integrated telephony experience between CS1000 and OCS
    • Direct SIP, Dual Forking and Dual Forking with RCC
    • Public (E.164) and private dial plan support
    • Software based integration
      • CS1000 MCM handles signaling
    • Support legacy endpoints
    • Direct SIP integration with Exchange Server 2007 Unified Messaging
    Mediation Server Office Communications Server 2007
    • CS1000 Converged Office with Office Communications Server 2007
    CS1000 (TDM/IP) & Office Communicator 2007 CS1000 Active Directory Office Communications Proxy Server Native SIP CS1000 MCM Front end Server
  • Deployment Scenario – Communication Manager via AES uaCSTA (CSTA over SIP) Microsoft LCS 2005 or Microsoft OCS 2007 Avaya Communication Manager uaCSTA (CSTA over SIP) Avaya CTI AE Services 4.1 SIP/ SIMPLE Office Communicator one-X Deskphone (SIP or H.323) VPN Remote TDM / Analog Cell Phone: Extension to Cellular / one-X Mobile End Points one-X Communicator one-X Portal IP Softphone
  • Deployment Scenario – Communication Manager via AES with Avaya Tab uaCSTA (CSTA over SIP) Microsoft LCS 2005 or Microsoft OCS 2007 Avaya Communication Manager uaCSTA (CSTA over SIP) Avaya CTI AE Services 4.1 SIP/ SIMPLE Office Communicator Avaya protocol one-X Communicator XML based XBAP Over HTTP Shared Web Server one-X Deskphone (SIP or H.323) VPN Remote TDM / Analog End Points one-X Communicator Cell Phone: Extension to Cellular / one-X Mobile one-X Portal IP Softphone
  • Ubiquitous Telephony Presence* Microsoft Office Communicator * Provided the user is logged into Microsoft Office Communicator Office Teleworker/ Remote one-X Deskphone (SIP or H.323) TDM / Analog Cell Phone: Extension to Cellular / Avaya one-X Mobile Mobile one-X Communicator one-X Communicator one-X Portal one-X Portal IP Softphone Any Phone IP Softphone VPN Remote
  • OCS Presence in Avaya one-X Avaya one-X ® Communicator Avaya one-X ® Portal OCS presence: Available Busy Off Line Aggregated presence: Telephony + OCS today; more in future
  • Applications Optimized for Specific Purpose
  • Click-to-IM 
  • Click-to-Email 
  • Click-to-Call 
  • IM Federation Avaya one-X® Agent and Microsoft Office Communicator Avaya Aura Presence Service MOC Gateway Mike Harwell Frank Hymus Mike Frank Mike Harwell When is the next release of the Widget? It will be available in stores on June 1 [10:41 AM] [10:41 AM]
  • Microsoft Office Integrations
    • Microsoft Office Add-in
      • Support for Smart Tags
      • Click to Call from Word, Excel, Powerpoint or within email body
      • OCS not required
    • Web Browser Add-in
      • Click on highlighted email address / phone numbers – see presence; click to call / IM / email
  • Avaya + Microsoft … leveraging best of breed Tele-worker / Remote Optimized for working virtually; IM, Call Control, Speech +
  • Office Worker Call Control Call Control Voice My Desk Call Control Call Control Voice Visiting Desk or LAN Enterprise Mobility User Optional Optional Maintain enterprise identity/presence for all inbound/outbound calls Optimum voice quality & call control Desk Phone Desk Phone WAN
  • Teleworker/Remote Worker VoIP via PBX Call Control Voice Call Control Call Control Call Control VoIP via PBX Optional Maintain enterprise identity/presence for all inbound/outbound calls Optimum voice quality & call control Any Phone PC VPN Phone Virtual Office Remote Worker Hotel / Internet Only Teleworker
  • Mobility Solutions for Remote Workers
    • Enterprise communications in the palm of your hand
    • Avaya one-X® Mobile
      • Visual Voice Mail, Call Logs, Call Routing, Dial through PBX
      • Single-Number, Single-Identity, Single-Voice Mail, Single-Telephony Presence
      • UC version supported on Windows Mobile 5 or 6, RIM, Palm, J2ME, iPhone
      • Telephony version supported on Windows Mobile 5 or 6, Symbian
    • Microsoft Office Communicator Mobile
      • Enterprise IM/Presence
      • Supported on Windows Mobile 5 or 6, Nokia S40, Motorola Razr
    Avaya one-X ® Mobile Microsoft Office Communicator Mobile Device Level Unification split screen for illustration purposes only
    • Easier to reach and connect with colleagues
    • One number access
    • Lower cell phone bills
  • Avaya one-X® Speech Personal Assistant eyes-free / hands-free / speaker independent personal assistant that learns session based concatenated speech iterate between applications “ Follow Me!” …and have all your calls flexibly forwarded to you wherever you are. “ When am I free today?” …keep track of your time wherever you are! “ Schedule a reminder” …and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments! “ Read my messages ” …voicemail and/or email. Filter by status or by sender. You can reply, forward, delete, … “ Send a message” …to a contact, to a voicemail mailbox or somebody within your corporate directory. “ Make a call” …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!
  • Avaya + Microsoft … leveraging best of breed Unified Messaging Outlook, TUI, Speech; Message Store +
  • Simplified, Efficient Messaging Avaya Modular Messaging & Microsoft Exchange
    • Email, voice mail, fax accessible simultaneously
    • Flexible access enhances productivity
      • via touch-tone based menu
      • via Outlook
      • via browser
      • via speech
    • Notification options support faster responses to customers & colleagues
      • MWI, Call Me, Find Me, Notify Me (Automatic & Caller Requested)
      • Message store options to meet enterprise needs
        • Exchange
        • Separate store for voice
  • Unified Messaging Topology Choices to Meet Enterprise Needs Unified Access
    • Telephone
    • User
    • Interface:
    • Aria
    • Serenade
    • AUDIX
    Outlook* Avaya one-X ® Mobile Avaya one-X ® Speech *Standard or Restricted Add-In Microsoft Exchange Modular Messaging Storage Server
    • Telephone
    • User
    • Interface:
    • Aria
    • Serenade
    • AUDIX
    Outlook Avaya one-X ® Speech Unified Message Store Microsoft Exchange
  • Modular Messaging Restricted Outlook Add-In * English Only
    • We want unified messaging on the desktop but …
      • Implications for corporate governance
      • We don’t want voice messages going beyond the enterprise
    The Problem The Solution
    • Modular Messaging Restricted Outlook Add-In*
      • Separate Message Store
      • Send only to local/networked voice mail recipients
      • Restrict copy/move/save as
      • Delete voice mail cache
      • Permanent deletion of messages
  • Avaya + Microsoft … leveraging best of breed Unified Conferencing Audio + Web; Conferencing Presence Click-to-conf/join/schedule +
  • Effective Group Collaboration: Avaya Meeting Exchange integrated to Outlook
    • Meeting Efficiency
    • Schedule Conferences in Outlook with access to key information & features
    • Click-to-Join
    • Click-to-see-roster
  • Click-to-Conference Avaya Meeting Exchange integrated to MOC
    • Click on multiple names in buddy list or click from an IM conversation to launch an immediate conference call.
      • Conference item added to right-click menu
      • Roster with integrated conference control appears in new browser based conversation window
  • Unified Conferencing
    • Microsoft Live Meeting integrated with Meeting Exchange
      • Live Meeting from Service Provider
      • Live Meeting from OCS
    • Integrated audio controls in participant roster:
      • Mute individuals
      • Mute All
      • Lock Conference
      • Hang up participants
      • Add new participants
      • Dial out to add new participants
    • Click to join Live Meeting from Outlook invitation
  • Avaya UC All Inclusive Avaya one-X ® Communicator Available Optional Video Avaya one-X Portal ® Microsoft OCS IBM ® Lotus ® Sametime Avaya one-X ® Mobile Extension to Cellular Avaya one-X ® Speech Included with Modular Messaging VPNremote Standard or Enterprise Edition System Manager Session Manager Application Enablement Presence Communication Manager Avaya Aura™
  • Unified Communications Leads to Improved Business Outcomes
    • Productivity
    • Speed & Execution
    • Effectiveness & Efficiency
    • Content and Context
    • Customers
    • Simplification
    • Availability
    • Responsiveness
    • Collaboration
    • Work Flow
    • Decision Making
    • Social Network
    • Cost
    • Collaborative & Mobile Expenses
    • Customer control & retention
    • Opportunity costs
    Unified Communications
  • thank you PacketBase, Inc. www.packetbase.com 866.405.3992