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Avaya Healthcare Solutions by PacketBase
 

Avaya Healthcare Solutions by PacketBase

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Health insurance payers and providers—both private for-profit companies and publicly funded government entities—are under pressure to control costs, improve medical expense ratios, and slow the ...

Health insurance payers and providers—both private for-profit companies and publicly funded government entities—are under pressure to control costs, improve medical expense ratios, and slow the growth of insurance premiums so consumers and employers can afford care. To transform how care is delivered, physicians, hospitals, and health systems are increasingly measured and rewarded for quality outcomes. They must have processes and technologies in place to put more attention on patients and be more efficient with resources. Healthcare companies must supply innovative, high-quality medicines, devices, and diagnostic capabilities that improve health at a reasonable cost.

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  • Efficient communications and processes are mandatory to manage the workflows which are critical to the patient care processUtilize existing communications systems to deliver higher quality care, improve efficiencies, and reduce costsToday’s HealthcareIncreasing need for medical servicesPriority to deliver quality patient care and ensure satisfactionNew government funding programs (ARRA) create opportunity to upgrade your communication solutionsAvaya Delivering ValueImprove Patient Care & SatisfactionControl CostsDrive EfficienciesImprove Patient Outcomes
  • Benefits of Working with AvayaEnd-to-end solution provider that delivers strength with Unified Communications platformConsistently recognized as a global communications leader by industry and technology experts Continues to invest in Healthcare solutions in order to build new capabilities that evolve with changing needsLeverages your existing infrastructure and clinical systemsBenefits of Using Avaya Healthcare SolutionsImproves and enables healthcare processes and workflowsReduces stress and frustrations of clinical staffEnables clinical staff to care for patients better and fasterProvides real-time access to the right resources at the right timeImproves collaboration and scheduling capabilities between staff and equipment
  • $1.2M for typical US hosp and $1B in the UK for the NHS
  • Your ChallengesInefficient communication systems delay transfer of critical informationEnsuring quality patient care with dispersed staff and equipmentImproving patient flow and increasing hospital revenueRising cost of innovative communication systems High cost of buying and replacing medical equipmentTime spent searching and locating equipment and staff Increasing patient throughput
  • Improve Patient CareReduce discharge time up to 4 hoursIncrease patient flow up to 20%Reduce no show appointments by 20%Increase Staff EfficiencySave 120 per ED admissionRecover up to 60 minutes per shift by quickly locating equipmentUp to 2 hour saving per shift with Nurse-call ResponseReduce Operating CostsDecrease medical equipment spend by 25%Decrease lost and stolen equipment spend by 40%Reduce overall equipment overbuy by 10%
  • We Understand and Address Your NeedsSpecifically design healthcare solutions to address your challengesModify inefficient communication processes to reduce costs Improve patient flow and quality of careImprove staff productivity and satisfactionWe Deliver Innovative SolutionsLeverage your existing communication solutions – delivering return on your technology investmentsDeliver enterprise wide mobility and access through unified communications and integration with 3rd party technologiesWe Stand Out from the CompetitionOffer packaged Healthcare Solutions, extensible to wide range of clinical use casesLow Entry Cost to HospitalSeamless integration with existing communications infrastructures and HIS systems (HL7)Strength in Unified Communications platformTrusted PartnerOver one-third of the 170 hospitals ranked in the study of Best Hospitals by U.S. News & World Report rely on AvayaOver 50% of the hospitals selected by U.S. News & World Report for the 2008 Best Hospitals Honor Roll trust Avaya as their partnerHealthcare InvestmentAvaya invests in Healthcare solutions in order to build new capabilities that evolve with changing healthcare needsMarket LeaderAvaya consistently is recognized as a global leader by industry and technology experts and has achieved worldwide leadership positions in the following: #1 in Worldwide Unified Communications and Telephony Systems #1 in Worldwide Contact Center #1 in Worldwide Enterprise Messaging #1 in Worldwide Audio Conferencing #1 in Worldwide Maintenance ServicesGlobal PresenceAvaya serves over 7,500 healthcare providers globally

Avaya Healthcare Solutions by PacketBase Avaya Healthcare Solutions by PacketBase Presentation Transcript

  • Avaya Healthcare SolutionsDelivering Communications Solutions to Improve Healthcare
    PacketBase, Inc.
    www.packetbase.com
  • Agenda
    Addressing Healthcare Needs
    Healthcare Challenges
    Avaya’s Answer
    Delivering Efficient and Effective Solutions
    Pre-Admission Preparedness
    Optimized Patient Flow
    Improved Patient Care
    Post Discharge Follow-up
    Why Avaya?
    Innovative Solutions
    Market Leadership
    2
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Today’s Healthcare Challenges
    Top Concerns
    • Rising cost of healthcare services
    • Delivering quality patient care
    • Effective utilization of hospital resources
    • Increasing patient throughput and improving revenue
    Limiting Factors
    • Federal mandates and regulations
    • Staff mobility and accessibility
    • Complex communications environments and systems integration
    • Hospital security and patient privacy
    3
    Healthcare providers are facing numerous challenges that must be addressed in order to provide optimum patient care
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • 4
    Enabling the Patient Care Process
    Improving patient care with communications-enabled processes and workflows
    Pre-Admission Preparedness
    Automate pre-admission communications to help improve patient preparedness and hospital efficiency
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • 5
    Enabling the Patient Care Process
    Improving patient care with communications-enabled processes and workflows
    Pre-Admission Preparedness
    Optimized Patient Flow
    Reduce the complex manual process of admitting and discharging patients to improve patient and staff satisfaction
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • 6
    Enabling the Patient Care Process
    Improving patient care with communications-enabled processes and workflows
    Pre-Admission Preparedness
    Optimized Patient Flow
    Improve clinical communications processes and staff mobility to reduce response times and improve patient care
    Improved Patient Care
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • 7
    Enabling the Patient Care Process
    Improving patient care with communications-enabled processes and workflows
    Pre-Admission Preparedness
    Optimized Patient Flow
    Streamline patient follow-up care to improve patient progress and reduce readmissions
    Post Discharge Follow-up
    Improved Patient Care
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • 8
    Enabling the Patient Care Process
    Improving patient care with communications-enabled processes and workflows
    Pre-Admission Preparedness
    Optimized Patient Flow
    Avaya automates processes and communications delivering numerous benefits to your entire organization
    Post Discharge Follow-up
    Improved Patient Care
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Avaya Healthcare SolutionsAddressing your Needs
    9
    Removing the barriers in healthcare processes and workflows to drive clinical efficiencies and improve patient care
    Benefits of Working with Avaya
    • End-to-end solution provider that delivers strength with comprehensive Unified Communications platform
    • Consistently recognized as a global communications leader by industry and technology experts
    Benefits of Using Avaya Healthcare Solutions
    • Improve and enable healthcare processes and workflows
    • Reduce stress and frustrations of clinical staff
    • Enable clinical staff to care for patients better and faster
    • Provide real-time access to the right resources at the right time
    Avaya Delivering Value

    Improve Patient Care

    Sustain Financial Viability

    Improve Operational Efficiencies
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Pre-Admission Preparedness
    Proactively outreach to patients with community health information and automated appointment reminders
    Solution
    Your Challenges
    Optimized Patient Flow
    • Avaya Patient Contact Solutions
    • Avaya Patient Appointment Reminder
    • High cost of manual calling vs. intelligent automation systems
    • $1.2M for typical U.S. hospital
    • Up to $1B in the U.K. for the NHS
    • Inefficient use of clinical staff and hospital resources
    • Delivering consistent quality patient care throughout process
    10
    Improved Patient Care
    Post Discharge Follow-up
    Pre-Admission Preparedness
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Patient Contact SolutionsMaximize Resources & Improve Productivity
    Drive business efficiencies and reduce costs
    • Recover lost revenue through appointment reminders and proactive rescheduling
    • Save on manual calling costs with automated appointment reminders – approximately $1.2M for typical U.S. hospital
    • Optimize resources through active management of hospital staff, equipment and facilities
    • Increase staff productivity with proactive appointment rescheduling
    Improve Revenue
    Reduce Costs
    Direct Benefits
    Improve Efficiencies
    11
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Maximize your Return on InvestmentPatient Appointment Reminder
    Routine contact automation drives new revenueand reduced costs for a quick return
    • See a return on investment in less than 12 months
    • Reduce no-shows by 20%, improving patient flow and minimizing lost service revenue
    • Increase new revenue by 20% through proactive calling and rescheduling
    • Improve patient satisfaction with automated appointment reminders, avoiding unnecessary frustration
    ROI: Patient Appointment Reminder
    Day-of-surgery no-show recovery
    Net
    Benefit
    Year 1
    Benefit
    Proactive rescheduling revenue recovery
    20% Reduction
    ROI under 12 months
    Non-surgery outpatient no-show recovery
    20%Improvement
    Initial Investment
    0
    Avaya Patient Appointment Reminder
    20% Reduction
    Example
    Note: Calculations are based on a 500 reminder calls/day
    Sources: Analyst reports, Published Studies and Market Analysis
    12
    Contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Optimized Patient Flow
    Enhance the patient admission and discharge process with communications-enabled technologies
    • Avaya Workflow Solutions
    • Avaya Patient Admit Coordinator
    • Avaya Patient Discharge Coordinator
    • Decreasing patient satisfaction due to long wait times
    • Patients admitted or diverted to other facility due to delayed admittance
    • Decreasing bed turnover and hospital revenue
    • Clinical staff spends significant time on the phone coordinating a patient discharge
    13
    Solution
    Your Challenges
    Optimized Patient Flow
    Improved Patient Care
    Post Discharge Follow-up
    Pre-Admission Preparedness
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Healthcare Workflow SolutionsImprove Patient Satisfaction & Throughput
    Improve clinical satisfaction and provide consistent quality patient care
    • Reduce patient discharge time by up to 4 hours
    • Increase Emergency Department bed turnover with accelerated patient admissions
    • Optimize Emergency Department staff time by 120 minutes per admission
    • Reduce training and hiring costs by optimizing staff time and capabilities
    Increase Patient Flow
    Improve Patient Satisfaction
    Direct Benefits
    Utilize Resources
    14
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Maximize your Return on InvestmentPatient Admit Coordinator
    Improve patient throughput and hospital revenue
    Elimination of ambulance diversions
    ROI under 6 months
    100% Reduction
    Net Benefit
    • See a return on investment in less than 6 months
    • Reduce patient walk-outs (LWBS) by 75%
    • Reduce likelihood of ambulance diversions by 100%
    • Improve facility throughput and hospital revenue by efficiently admitting and discharging patients
    ROI: Patient Admit Coordinator
    75% Improvement
    Increased revenue due to LWBS improvement
    Avaya Patient Admit Coordinator
    Initial Investment
    0
    Example
    15
    © 2010 Avaya Inc. All rights reserved.
    NOTE: Revenue recovery model does not take into account additional costs required to provide services for additional patients
  • Improved Patient Care
    Ensure availability of real-time information to improve patient care and satisfaction
    • Increasing patient throughput
    • High cost of medical equipment
    • Ensuring quality patient care with dispersed staff and equipment
    • Inefficient communication systems delay transfer of critical information
    16
    Solution
    Your Challenges
    Optimized Patient Flow
    • Avaya Healthcare Mobility Solutions
    • Mobile Device Checkout
    • Asset Tracking & Management
    • Avaya Healthcare Notification Solutions
    • Nurse-call Response
    • Incident Response
    Improved Patient Care
    Post Discharge Follow-up
    Pre-Admission Preparedness
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Mobile Device CheckoutImprove Clinical Communications & Efficiency
    Improve hospital efficiency and staff satisfaction with centralized management of mobile devices
    • Nurses spend more time with patients and less time at the nurses station
    • Nurses are able to save time each shift with a simple phone login mechanism
    • Improve nurse accessibility and mobility, nurses are always contactable at their pre-determined number(s)
    • Improve staff and patient satisfaction with improved responsiveness
    Improve Hospital Efficiency
    Improve Staff Accessibility
    Direct Benefits
    Improve Patient Care
    17
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Maximize your Return on InvestmentMobile Device Checkout
    Streamline management of mobile devices to improve clinical productivity and mobility
    • See a return on investment in less than 6 months
    • Decrease the amount of time spent hunting down the right phone number
    • Reduce time lost contacting the wrong person
    • Improve staff satisfaction and productivity with increased mobility
    ROI: Mobile Device Checkout
    Net Benefit
    63% Savings
    CAPEX savings up front on phones
    Year 1
    Benefit
    ROI under 6 months
    100% Savings
    Approximate OPEX savings on integration with clinical alarms
    66% Savings
    Initial Investment
    0
    Avaya Mobile Device Checkout
    Approximate OPEX savings on manually sharing phones
    (Includes handsets)
    Example
    Example
    1MDC vs. shared phones, based on time savings of signing out phones & registering with clinical alarms (120 nurses on shift, 150 phones & 8 kiosks)2Year 0 CAPEX: MDC vs. dedicated phones (150 shared phones & 8 kiosks vs. 400 dedicated phones)
    18
    © 2010 Avaya Inc. All rights reserved.
  • Healthcare Notification SolutionsImprove Staff Accessibility & Patient Care
    Deliver faster and higher quality patient care with increased staff availability and mobility
    • Increase nurse availability, allowing nurses to spend an additional 60 minutesper shift providing direct patient care
    • Decrease staff turnover rates by increasing nurse mobility and reducing stress
    • Alleviate long patient wait times, increasing satisfaction and referral rates
    • Improved staff mobility and communications increases patient flow
    Reduce Nurse Response Times
    Increase Patient & Staff Satisfaction
    Direct Benefits
    Improve Quality of Patient Care
    19
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Maximize your Return on InvestmentNurse-Call Response
    Optimize communications systems to improve patient care and satisfaction
    • See a return on investment in less than 12 months
    • Reduce nursing turnover, by 5% per year
    • Increase hospital revenue with patient referrals by 1%
    • Improve patient care by increasing nurse availability with efficient communications anywhere, anytime
    ROI: Nurse-Call Response
    1% Improvement
    Net Benefit
    Year 1
    Benefit
    5% Improvement
    Increased
    Patient Referrals
    ROI under 12 months
    4% Time Savings
    Increased
    Nurse
    Retention
    Initial Investment
    Increased
    Nurse
    Availability
    0
    Avaya Nurse-call Response
    Example
    Note: Calculations are based on a 400-bed hospital
    Sources: American Hospital Association, Analyst reports, Bureau of Labor Statistics
    20
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Post Discharge Follow-up
    Proactively contact patients to improve compliance with post discharge follow-up instructions and care
    • High cost of patient readmissions
    • Medicare/Medicaid readmissions within 30 days of discharge are not reimbursable to the hospital
    • Increasing small balances and bad-debt write-offs
    • High cost of manual collections calling
    • Avaya Patient Contact Solutions
    • Avaya Patient Follow-up
    21
    Solution
    Your Challenges
    Optimized Patient Flow
    Improved Patient Care
    Post Discharge Follow-up
    Pre-Admission Preparedness
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Patient Follow-upReduce Readmissions & Improve Profitability
    Automate communications with discharged patients to improve patient compliance and satisfaction
    • Reduce preventable readmissions by up to 80% focusing efforts on high-risk patients1
    • Expand patient interaction outside of the hospital through preemptive outbound contact
    • Intelligent automation reduces time spent placing manual patient calls
    • Improve patient compliance with discharge instructions and care
    Reduce Readmissions
    Improve Patient Satisfaction
    Direct Benefits
    Improve Profitability
    22
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
    1Center for Medicaid & Medicare Services (CMS)
  • Maximize your Return on InvestmentPatient Follow-up
    Reduce readmissions with improved discharge care and instructions
    • Increase clinical productivity by focusing staff on patients that are showing signs of risk
    • Increased patient satisfaction via streamlined discharge communications
    • Reduce preventable readmissions through follow-up by 30% - 50%
    • Improve profitability with reimbursable Medicaid and Medicare patients
    ROI: Patient Follow-up
    30% Reduction
    Net Benefit
    Reduced patient readmission
    ROI under 6 months
    100% Reduction
    Initial Investment
    Reduced Manual Calling Expenses
    0
    Avaya Patient Follow-up
    Example
    Note: Calculations are based on a 400-bed hospital, Sources: American Hospital Association Fast Facts on US Hospitals – 2010 edition, CMS report , US National Institute of Health - Prevention of Early Readmission in Elderly Congestive Heart Failure Patients
    23
    © 2010 Avaya Inc. All rights reserved.
  • Asset Tracking & ManagementImprove Clinical Communications & Efficiency
    Improve collaboration and scheduling capabilities between clinical staff and equipment
    • Nurses are able to spend up to 60 minutes more per shift with patients, less time locating equipment
    • Reduce scheduling conflicts between staff and equipment
    • Reduce lost andstolen equipmentcosts by up to40% and overallequipment purchasesby10%
    • Improve hospital efficiency up to2%, quickly locating staff and equipment
    Reduce Equipment Costs
    Improve Staff Communications
    Direct Benefits
    Improve Patient Care
    24
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Maximize your Return on InvestmentAsset Tracking & Management
    Reduce equipment costs and improve clinical productivity and mobility
    • See a return on investment in less than 12 months
    • Reduce time nursing spends “looking” for equipment by 2%
    • Reduce lost and misplaced equipment costs
    • Improve facility throughput and hospital revenue by quickly locating equipment and staff
    ROI: Asset Tracking & Management Solution
    Net Benefit
    15% Improved Patient Workflow
    ROI under 12 months
    Revenue increase from facility efficiencies
    10% Purchasing reduction
    2% Productivity Improvement
    Reduced equipment losses
    25% Rental reduction
    Nursing staff efficiency increases
    0
    Example
    25
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
    Note: Calculations are based on a 400-bed hospital
  • 26
    Avaya Healthcare Solutions
    Avaya Agile Communication Environment (ACE)
    Presence Services
    Voice/Video Services
    Avaya Unified Communications for Healthcare
    Leverage your existing infrastructure and clinical systems
    Provide real-time access to the right resources at the right time
    Quickly retrieve and act on key patient data
    Access knowledgeable and available personnel
    Improve collaboration and scheduling capabilities with staff and equipment
    Session Manager
    Application & Services Integration
    System Manager
    Hospital Communications Infrastructure
    Support Services
    Consult & Assist
    Clinical Devices
    Specialists
    Nursing Staff
    HIS Systems
    Connecting people, processes and systems with the goal of improving patient care
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Avaya Delivering Value
    ReduceOperating Costs
    Improve Patient Care
    IncreaseStaff Efficiency
    4
    25%
    120
    hours reduced
    decrease
    minutes
    discharge time
    medical equipment spend
    save per ED admission
    60
    40%
    20%
    minutes recovered
    decrease
    increase
    lost and stolen equipment
    in patient flow
    per shift locating equipment
    20%
    2
    10%
    hour savings per shift with
    reduction
    reduction
    no show appointments
    Nurse-Call Response
    overall equipment overbuy
    27
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Avaya supports the goals of the American Recovery & Reinvestment Act (ARRA) – improving communication processes and business efficiencies
    Economic Incentives
    28
    $48.5B in Health Information Technology
    • Promote and expand the adoption of innovative healthcare technologies
    Unified Communications
    Avaya Aura™
    Healthcare Solutions
    $90.4B to support Improving & Preserving Healthcare
    • Includes temporary increase in Medicaid, assistance to hospitals and Tribal Protections
    Self-Service Systems
    $1.0B in Prevention and Wellness Funding
    • Execute community based prevention and wellness strategies
    Modular Messaging
    Contact Centers
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Why Avaya?
    29
    Delivering value with innovative solutions enabling you to provide better patient care
    Innovative Solutions
    Knowledge & Expertise
    Market Leadership
    We have experience and resources within the healthcare industry
    • More than 20,000 employees worldwide, including 3,400 research and development professionals
    • Continued investment in healthcare solutions, building new capabilities and evolving with changing needs
    We deliver solutions to address your challenges
    • Specifically designed healthcare solutions to drive clinical efficiency, reduce costs, and help you improve patient care
    • Leverage your existing systems to provide enterprise wide mobility and maximize ROI
    We are a global leader in enterprise communications
    • Consistently recognized as a global leader by industry & technology experts
    • #1 worldwide:
    • Unified Communications &Telephony Systems
    • Contact Center
    • Maintenance Services
    For more information contact us at www.packetbase.com or 866.405.3992 - © 2010 Avaya Inc. All rights reserved.
  • Thank You
    PacketBase, Inc.
    www.packetbase.com