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On September 29, 2010, Avaya and Skype announced a strategic agreement to deliver innovative, real-time communications and collaboration solutions to businesses of all sizes. The multi-phase deal ...

On September 29, 2010, Avaya and Skype announced a strategic agreement to deliver innovative, real-time communications and collaboration solutions to businesses of all sizes. The multi-phase deal includes both go-to-market and an industry-first, joint technology integration that seeks to enable businesses to lower costs and expand how employees, customers, partners and suppliers communicate and collaborate with greater convenience and efficiency.

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  • Full Name Full Name Comment goes here.
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  • Looking for the Skype Manager Channel Partner ID when configuring Skype Connect for Avaya?

    To configure, follow these steps:
    1. Go to Skype Manager settings: https://manager.skype.com/account/settings
    or
    Skype Manager > Account Details > Skype Manager settings > Channel Partner ID.
    2. Then enter the following Channel Partner ID: AV287210-155680
    3. If you need the Skype Connect for Avaya Application notes, go to: www.skypeconnectforavaya.com.
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  • Get more information at: http://www.skypeconnectforavaya.com.
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  • Uploaded by PacketBase – www.packetbase.com
  • Customer - Help drive revenue from their customers – provide tools for better customer service and competitive differentiation Workforce – Provide workers with the right tools so that they are enabled to work from anywhere and be accessible to their customers. Connectivity – Need for a solution that works for a global and dispersed workforce. Ensure highest possible availability. Business Processes – ensuring effective customer responses
  • SIP offers three main values: User enablement Business agility Cost savings
  • Spaghetti to organized For the Customer - Evolution Reduce infrastructure costs Deliver business agility Secure loyal customers Order from Chaos: One enterprise multi-vendor dial-plan Centrally managed Simplified and secure Easily integrate multi-vendor legacy systems with SIP gateways Immediate cost savings from Enterprise-wide on-net calling Global least-cost routing Call out from the best location Share fewer central SIP trunks Reduce location-specific trunking Negotiate across service providers Migrate incrementally Move critical workgroups to core Upgrade legacy systems when needed Consolidate applications into data centers
  • © 2009 Avaya Inc. All rights reserved.
  • © 2009 Avaya Inc. All rights reserved.
  • IMPORTANT: NO emergency calling
  • Incorporate Skype into Least Cost Routing algorithms
  • List of countries w/available Online Numbers Skype Manager accounts registered in the United States If your Skype Manager account is registered in the United States, from September 2, 2010, you can purchase Online Numbers in the following countries: United States United Kingdom Australia Chile Denmark Estonia Finland Hong Kong Hungary Malta Mexico Romania Sweden Note that if you previously purchased an Online Number from a country not listed above, you will still be able to use that Online Number and renew it if you want.
  • © 2009 Avaya Inc. All rights reserved.
  • Uploaded by PacketBase – www.packetbase.com © 2009 Avaya Inc. All rights reserved.

Avaya and Skype Connect PacketBase is an Avaya BusinessPartner Presentation Transcript

  • 1. Skype Connect ™ for Avaya Customers Customer Presentation September 2010
  • 2. Key Topics © 2010 Avaya Inc. All rights reserved. Business and market trends driving the need for unified communications & collaboration Business Needs & Market Trends How SIP, SIP trunking and SIP sessions enable UCC for business communications Value of SIP Overview & business value of Skype Connect SIP Channels and associated offers Skype Connect ™ Avaya and Skype join together in utilizing SIP to provide UCC to enterprises The Avaya-Skype Relationship
  • 3. Key Topics © 2010 Avaya Inc. All rights reserved. Business and market trends driving the need for unified communications & collaboration Business Needs & Market Trends Value of SIP Skype Connect ™ The Avaya-Skype Relationship
  • 4. Customer Business Imperatives © 2010 Avaya Inc. All rights reserved.
    • Virtual enterprise
    • Globally dispersed workforce
    • Business continuity
    • Greater agility with real-time decision making
    • Reduce delays and errors
    • Effective customer response
    • Work from anywhere
    • Enhance productivity
    • Anytime, anywhere customer service
    • Competitive differentiation
    • Drive revenue
    Customer Workforce Business Process Connectivity
  • 5. Users Need To Be Enabled © 2010 Avaya Inc. All rights reserved.
    • Mobility, users access rich services anywhere in the enterprise
    • Build your own applications for your phone
    • Connect applications and systems that you have
    • Expand possibilities
    Global Collaborators Functionalists Tech Individualists “ Creatives”
  • 6. Technology Should Enable Your Business © 2010 Avaya Inc. All rights reserved.
    • Multivendor interoperability means more choices and easier to update
    • Change workflow as business changes
    • Control your environment, make changes with ease
    • Enterprise services have a network view, no longer constrained by limits of the various PBX’s
    Enterprise Network Avaya New York Avaya London Nortel Hong Kong Siemens Frankfurt Contact Center Mumbai Cisco Rome Contact Center Chicago App 2 App N App 1
  • 7. Key Topics © 2010 Avaya Inc. All rights reserved. Business Needs & Market Trends How SIP, SIP trunking and SIP sessions enable UCC for business communications Value of SIP Skype Connect ™ The Avaya-Skype Relationship
  • 8. Why You Should Care About SIP © 2010 Avaya Inc. All rights reserved.
    • Enable your users
      • Not all users are the same!
      • Millenials demand more from your applications
      • Speed matters
      • “ Best of breed” is a right, not a privilege
    • Business agility
      • M&A activities should be helped by your communications network
      • Users should be able to move based on your business needs
      • Multi-vendor and multi-provider environment
    • Savings today with SIP trunking
      • Reduce operating costs
      • Voice networks as efficient as data networks
      • Global networks should not require teams of people to manage
    Business Agility Cost Savings User Enablement
  • 9. Revolution in Communications Architecture © 2010 Avaya Inc. All rights reserved. Flexibly connect users, applications and systems enterprise-wide Chaos Order Enterprise Network Collaboration Apps Video Apps Business Apps Avaya New York Avaya London Nortel Hong Kong Siemens Frankfurt Contact Center Mumbai Cisco Rome Contact Center Chicago Users anywhere Avaya London Nortel Hong Kong Siemens Frankfurt Contact Center Mumbai Cisco Rome Contact Center Chicago Data Centers SIP Trunking Avaya Aura ™ Communication Manager New York Apps Integrated Avaya Aura ™ Session Manager
  • 10. The Value of SIP Trunking © 2010 Avaya Inc. All rights reserved. Source: Nemertes Communication and Computing Benchmark 2009
    • Customer experiences
      • 20-60% savings over PRI access links
      • Organizations of all sizes are benefiting
      • Resiliency and disaster recovery offerings
      • Security grows in importance
    • SIP doesn’t require VoIP
      • SIP trunking for video, for IM, for Presence
    18.8% in 2009 12% in 2008
  • 11. Today’s Enabling Technology © 2010 Avaya Inc. All rights reserved.
    • SIP Communication Benefits
      • Infrastructure cost savings (e.g. trunking, dial plan)
      • Centralization of management and administration
      • Multi-Modal, multi-vendor, device/location independent
      • Confederation of directories
      • Enables Multi-Session Collaboration
    • Multi-Session Collaboration Benefits
      • Sessions vs. Point-to-point connections
      • Real-time integration of people, information, applications
      • Users create, participate and move between different sessions
        • Drag people and modalities into separate sessions or recombine
      • Persistent context and content
      • Evoke or automate applications within a session (“sequence”)
        • E.g. Notification, recording, speech to text conversion
  • 12. Key Topics © 2010 Avaya Inc. All rights reserved. Business Needs & Market Trends Value of SIP Skype Connect ™ Avaya and Skype join together in utilizing SIP to provide UCC to enterprises The Avaya-Skype Relationship
  • 13. Avaya and Skype Sign Strategic Agreement for Business Communications & Collaboration Solutions © 2010 Avaya Inc. All rights reserved.
    • Strategic agreement to deliver innovative, real-time communications and collaboration solutions to businesses of all sizes
    • Multi-phase deal includes both go-to-market and an industry-first, joint technology integration
    • Phase I (October 2010)
      • Avaya customers in the U.S. will have access to Skype Connect™, providing a SIP communications channel between Avaya communications systems and Skype
    • Phase II (2 nd Half 2011)
      • Integration intended to establish federation between Avaya Aura and Skype communications platforms and both user communities of Avaya and Skype
      • Enabling Avaya and Skype end-users to engage and interact via presence, instant messaging, voice and video
  • 14. Agreement Phase I © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved.
    • Avaya customers in the USA will have access to Skype Connect ™ , a product which adds Skype calling to IP-based enterprise communications systems, providing a SIP communications channel between Avaya communications systems and Skype
    PSTN SIP Skype Manager Avaya Aura ™ Avaya CS 1000 Avaya IP Office Avaya BCM Avaya SCS
  • 15. Agreement Phase II © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved.
        • Avaya and Skype plan to deliver integrated unified communications and collaboration solutions for enterprises within the United States.
    • The integration is intended to establish federation between Avaya Aura and Skype communications platforms and both user communities, so that an Avaya end-user and Skype user can engage and interact via presence, instant messaging, voice and video.
    PSTN SIP Avaya Aura ™ Avaya CS 1000 Avaya IP Office Avaya BCM Avaya SCS Skype Manager
  • 16. Key Topics © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved. Business Needs & Market Trends Value of SIP Overview & business value of Skype Connect SIP Channels and associated offers Skype Connect ™ The Avaya-Skype Relationship
  • 17. Skype Connect ™ for Avaya Customers © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved. *United States excludes Alaska, Hawaii , American Samoa and Caribbean destinations as well as 1-800 and other toll-free numbers.
    • With Skype Connect through Avaya you get:
        • SIP Communications channel between your Avaya communications platform and Skype
          • Requires only an internet connection with a public IP address
        • Access to low international calling rates for outbound calls (through Skype’s low rates)
        • Access to the growing Skype global community:
          • Ability to establish Skype Click and Call buttons for inbound calling from websites
          • Ability to establish Skype Online Numbers for inbound calling from landline and mobile phones
          • Ability to direct inbound calls from Skype end-users to enterprise extension
        • Skype Connect calls to US* landlines and mobiles for just 0.8 cents/minute
        • Access to enhanced support through Avaya and authorized Avaya Connect partners (available only thru this program)
    • and, a foundation for access to future Avaya-Skype integrated Unified Communications
    Avaya Aura™, CS 1000, IP Office, BCM and SCS are Skype Connect Certified No emergency calls with Skype. Skype is not a replacement for your ordinary telephone and can't be used for emergency calling.
  • 18. The Value of Skype Connect ™ © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved.
    • Skype Connect allows you to connect your existing Avaya SIP-based communications infrastructure to the Skype community
      • 124 million average monthly connected users *
    • With Skype Connect you can take advantage of Skype's International and US rates to landlines and mobiles for outbound calling
    • Skype users can make inbound calls to your Avaya platform for free or at a low cost
    • Reduce or eliminate expenses for toll-free numbers by utilizing alternatives available through Skype Connect
    Aim to Reduce Costs and Increase Customer Reach & Business Presence *reported for the three months ending June 30, 2010
  • 19. How does it work? Outbound Calling © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved. Easy to install, easy to save. Connect your Avaya communications platform to Skype for low calling rates with Skype Connect PSTN PSTN SIP Avaya Aura ™ Avaya CS 1000 Avaya IP Office Avaya BCM Avaya SCS Skype Manager
  • 20. Outbound Benefits © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved. With Skype Connect you can get low cost calls to both landline and mobile phones *United States excludes Alaska, Hawaii , American Samoa and Caribbean destinations as well as 1-800 and other toll-free numbers.
    • No additional IT investments needed with a SIP enabled IP communications platform
    • No per call set up fee
    • Skype Connect calls to US* landlines and mobiles are just 0.8 cents/minute
  • 21. How does it work? Inbound Calling © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved. More ways to reach you, for less. Add a channel subscription and improve long distance business relationships with free inbound calling Avaya Aura ™ Avaya CS 1000 Avaya IP Office Avaya BCM Avaya SCS SIP Skype Manager
  • 22. Inbound Benefits © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved. Hello! Skype calls can be received from Customers, Partners and Employees on your existing Avaya system with Skype Connect
    • Add a Skype Name for your telephone extensions and allow other people using Skype to call you
    • Business travelers can use Skype to call the office
    • Advantages for call centers of all sizes
  • 23. Inbound Benefits Skype Click and Call © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved.
    • With Skype Click and Call buttons on your website Skype users can call you for free when surfing the internet or while reading your emails!
    • Skype Connect forwards the incoming call through your Avaya communications platform to a predefined business number and time zone.
    • Easy to set up in Skype Manager
    • Shortens potential customer’s journey from attention to action
  • 24. Inbound Benefits Skype Online Numbers © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved. * Skype Online Numbers available for certain locations only. With Skype Online Numbers, customers can call you from landlines and mobiles*
    • Calls forwarded to any extension of your choice through Skype Connect and your Avaya communications platform
    • Make it easier for customers, partners and employees to reach you
    Skype Connect Skype Manager
  • 25. Skype Manager © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved. An easy-to-use web portal for managing Skype communications . Learn / Discover Purchase Allocate Get Help) Monitor
  • 26. Getting Skype Connect ™ is Easy! © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved.
    • Avaya and Avaya Channel Partners can help customers order, provision and start using Skype Connect in < 1 day
      • Sign into Skype Manager
      • Set up SIP profiles under the features section of Skype Manager
      • Allocate Skype Credit to your SIP profiles
      • Configure Avaya system with SIP profile details
      • Start Calling!
  • 27. Subscriptions and Pricing/Costs © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved.
    • All incoming Skype calls to your SIP-enabled Avaya communications platform are free of charge to people using Skype
    • Calls to landlines and mobiles made using Skype Connect are billed at Skype Connect rates
    • There is no call setup fee (CSF) and calls are charged at a flat rate
    • To use Skype Connect you’ll need to purchase a monthly channel subscription based on the number of concurrent calls you will be making or receiving with your SIP profile
    • Each channel purchased allows for either one inbound or one outbound call at any time. You can buy up to 300 channels per SIP Profile.
    • Low monthly channel price of $6.95 /month
  • 28. Get the Support You Need Too © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved.
    • With a maintenance agreement from Avaya or an authorized Avaya Connect channel partner you get:
      • Live voice support from start to finish
      • Chain of experts with access to unique troubleshooting tools
      • Enterprise level service support
  • 29. Tomorrow Will be Based on Four Key Principles © Avaya Inc. 2010 | Skype Technologies 2010. All rights reserved.
    • Multimodal
      • Speech, mobile devices, PC’s, phones
      • Video, Web 2.0, collaboration, kiosks
    • Open
      • Multi-vendor integration, no lock-in
      • Industry standards (SIP, SOA, Web Services)
    Avaya and Skype Delivering tangible solutions and benefits for your business
    • Adaptable
      • For different users, needs, industries
      • Simple to use and deploy
    • Contextual
      • How and where you work
      • Analytics and intelligent assistance
      • Business Process Integration