Best practices in role playing soft skills in virtual worlds final

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Best practices in role playing soft skills in virtual worlds final

  1. 1. Best Practices for Role Playing Soft Skills in Virtual Worlds<br />Patti Abshier, MSPH, MSW, Ph.D. (ABD) Candidate<br />& <br />Michelle Hyland, BAH, BEd<br />
  2. 2. This Presentation Will Cover…<br /> Overview<br /> Benefits<br /> Challenges/Lessons Learned<br /> Q & A<br />
  3. 3. Overview: Training in Virtual Worlds<br />
  4. 4. Overview: Training in Virtual Worlds <br /> Information Giving<br />Seminars <br />Static Displays<br />Classroom lectures and discussions – any information based topic<br /> Skills Training<br />Nutrition <br />Economic Forecasting<br />
  5. 5. Overview: Training in Virtual Worlds <br /> Soft Skills<br />Motivational Interviewing (Boston University)<br />Counseling Skills (in general or topical)<br />Medical Interviewing Techniques<br />Breastfeeding Peer Education – HIV Focused<br />
  6. 6. Benefits of Virtual Worlds RP Based Training<br />
  7. 7. Synchronous<br />Motivational Interviewing (Boston University)<br />Counseling Skills (in general or topical)<br />Interactions-roles not extensively scripted out <br />Less staff time in creating discussion trees<br />Less staff time programming in the decision trees<br />Training remains dynamic and fluid<br />Benefits of Using Virtual Worlds for Soft Skills / RP Training<br />
  8. 8. Benefits of Using Virtual Worlds for Soft Skills / RP Training<br /> Economics <br /><ul><li>Decreased travel expenses and other know factors
  9. 9. Cost based on SIM rental and building time; once scenes built limited upgrades needed
  10. 10. Linden Lab has just bumped prices for not-for-profit regions; this may impact the use of Second Life for training and technical support</li></li></ul><li>Benefits of Using Virtual Worlds for Soft Skills Training<br /> Adult Learning<br />Allows for individual, small group, large group interactions and activities<br />Participants learn from the experience and expertise of others<br />Multiple modes of learning via web-based distance learning<br />
  11. 11. Lessons Learned: Benefits and Challenges<br />
  12. 12. Benefits<br />Using text for relaying information<br /><ul><li>Unlike a webinar, pilot test participants stated they like that they can scroll up and see what they missed if they have to be away from the computer
  13. 13. They don’t feel like they are missing out</li></ul> Engagement<br /><ul><li>Participants viewed the pilot trainings as more engaging than webinars or other non face-to-face trainings</li></li></ul><li> Enhanced Follow-up <br />Using Second Life training for skills not as an event but a process<br />Practice in non-threatening and fun environment<br />Virtual reality trainings over time – 3, 6, 12 months – enhance skills<br />Back to cost and travel – cannot do this many follow-up trainings in real world; too costly both fiscally and time-wise<br />Benefits<br />
  14. 14. Challenges<br /> User Tech Ability in Second Life<br />Basic Movement Skills<br />Quests and Activities Prior to <br /> Training<br />Teleportation Skills<br />Quests and Activities Prior to Training and explanation again at beginning of session<br />
  15. 15. Voice and Text Chat<br />Practice and explanation prior to beginning of training as component of introduction<br />Challenges<br />
  16. 16. Challenges<br /> Technology<br />Graphics and Processors<br />Information on basic systems requirements sent out prior to training in “Introduction Manual” on Viewer 2<br />Prior load and test of systems by participants<br />Explain basics of problems – how to turn graphics down to usable levels <br />Keep participants informed of known issues – fair warning concept<br />
  17. 17. Challenges<br /> Virtual World Technology<br />Voice <br />When Voice fails use Ventrilo or other VOIP provider<br />Group Chat/IM Failure<br />Individual IM’s if small group<br />Reconvene in large group<br />
  18. 18. SIM Lag (Known issue!) <br />Let trainees know ahead of time of this possibility and what to do<br />graphics settings, wait, accept that based on their system<br />some things may not resolve (sculpties specifically)<br />Make sure all avatars have no scrip heavy items on <br />Assign avatars (you control what is worn) <br />Challenges<br />
  19. 19. Challenges<br /> Creating Animations<br />Time to create body positions for RP and Classroom<br />To be effective, need to have multiple animations in each chair<br />Sit open, sit partially closed, contemplating, angry, etc.<br />General sits, raise hand etc.<br />Skill of Builder<br />Static poses not always effective<br />Change in poses based on questions asks<br />
  20. 20. Training Trainers<br />To navigate the virtual world<br />Sit, walk, teleport, etc.<br />To emote <br />Have to be very aware of body language and gestures<br />Have to have relatively good language skills to express body language through emotes<br />Train trainers on using Second Life prior to the training including how to keep conversations going, how to know when someone has left their computer, etc. <br />Challenges<br />
  21. 21. Challenges<br /> Role Play Environment<br />2-Dimensional thinking in a 3-Dimensional World<br />Use of multi-elevation learning areas<br />Keeping Individuals Engaged<br />Same issues as when conducting a webinar <br />Activities and discussion programmed in every 15 minutes<br />
  22. 22. Monitoring RP and Group Activities without being intrusive<br />Invisible avatars <br />ONLY USED FOR IN SIM RP <br />Participants informed in advance of usage<br />Challenges<br />
  23. 23. Restricting Access & Assigning Avatars<br />Griefers<br />Restrict access to SIM to group members only<br />Check sim prior to all trainings for off sim text griefing<br />Assign Avatars<br />Only LM to the site<br />Given avatar assignments no more than 4 days prior<br />Adult Areas<br />Change passwords after training<br />Challenges<br />
  24. 24. Q & A<br />

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