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Work Relationships
 

Work Relationships

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    Work Relationships Work Relationships Presentation Transcript

    • WORK RELATIONSHIPS
    • Agenda Employee-Customer Relationship Romantic Relationship in a workplace Mentoring Relationship Coworker Relationship Manager-Employee Relationship
    • Manager-Employee Relationship 1
      • Goal Settings
      • Analysis of the
      • Organization
      • Communication
      • Flow
      • Political
      • Atmosphere
      2
      • Situational Knowledge
      • Communication
      • Climate
      3
      • Communication Competence
      • Managing Power
      • Diversity
    • Manager-Employee Relationship
      • Communication Climate
      • Mutual
      • Influence
      Mutual Influence Power Sharing MANAGERS Downward Communication EMPLOYEES Upward Communication
    • Manager-Employee Relationship 1
      • Goal Settings
      • Analysis of the
      • Organization
      • Communication
      • Flow
      • Political
      • Atmosphere
      2
      • Situational Knowledge
      • Communication
      • Climate
      3
      • Communication Competence
      • Managing Power
      • Diversity
    • Coworker Relationship
      • Proximity
      • Shared Interest and Common Tasks
      • Satisfaction of Needs
      • 1. Support
      • 2. Power
      • 3. Expertise
      • 4. Social Exchange
    • Mentoring Relationship
      • The Importance of Mentoring Relationship
      • 1. Benefits to the Protégé
      • 2. Benefits to the Mentor and Organization
      • Mentoring Phases
      • 1. Initiation
      • 2. Cultivation
      • 3. Separation
      • 4. Redefinition
    • Romantic Relationship
      • Pervasiveness of Organizational Romance
      • Consequences of Organizational Romance
      • Sexual Harassment
      • 1. Quid pro quo
      • 2. Hostile environment
    • Employee-Customer Relationship
      • Goal Setting: Know the Customer
      • Communication Competence
      • 1. Take Responsibility for Customer Satisfaction
      • 2. Avoid Unresponsive Behavior
      • a. Apathy
      • b. Coldness
      • c. Robotism
      • 3. Employ Effective Communication Skills
      • 4. Treat Difficult Customers with Respect
      • Anxiety Management
    • REFERENCES
      • Strategic communication in business and the professions
      • By Dan O’Hair, Gustav W. Friedrich, Lynda Dee Dixon
    • Thank You !