Work Relationships
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Work Relationships

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Work Relationships Work Relationships Presentation Transcript

  • WORK RELATIONSHIPS
  • Agenda Employee-Customer Relationship Romantic Relationship in a workplace Mentoring Relationship Coworker Relationship Manager-Employee Relationship
  • Manager-Employee Relationship 1
    • Goal Settings
    • Analysis of the
    • Organization
    • Communication
    • Flow
    • Political
    • Atmosphere
    2
    • Situational Knowledge
    • Communication
    • Climate
    3
    • Communication Competence
    • Managing Power
    • Diversity
  • Manager-Employee Relationship
    • Communication Climate
    • Mutual
    • Influence
    Mutual Influence Power Sharing MANAGERS Downward Communication EMPLOYEES Upward Communication
  • Manager-Employee Relationship 1
    • Goal Settings
    • Analysis of the
    • Organization
    • Communication
    • Flow
    • Political
    • Atmosphere
    2
    • Situational Knowledge
    • Communication
    • Climate
    3
    • Communication Competence
    • Managing Power
    • Diversity
  • Coworker Relationship
    • Proximity
    • Shared Interest and Common Tasks
    • Satisfaction of Needs
    • 1. Support
    • 2. Power
    • 3. Expertise
    • 4. Social Exchange
  • Mentoring Relationship
    • The Importance of Mentoring Relationship
    • 1. Benefits to the Protégé
    • 2. Benefits to the Mentor and Organization
    • Mentoring Phases
    • 1. Initiation
    • 2. Cultivation
    • 3. Separation
    • 4. Redefinition
  • Romantic Relationship
    • Pervasiveness of Organizational Romance
    • Consequences of Organizational Romance
    • Sexual Harassment
    • 1. Quid pro quo
    • 2. Hostile environment
  • Employee-Customer Relationship
    • Goal Setting: Know the Customer
    • Communication Competence
    • 1. Take Responsibility for Customer Satisfaction
    • 2. Avoid Unresponsive Behavior
    • a. Apathy
    • b. Coldness
    • c. Robotism
    • 3. Employ Effective Communication Skills
    • 4. Treat Difficult Customers with Respect
    • Anxiety Management
  • REFERENCES
    • Strategic communication in business and the professions
    • By Dan O’Hair, Gustav W. Friedrich, Lynda Dee Dixon
  • Thank You !