Work Relationships

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Work Relationships

  1. 1. WORK RELATIONSHIPS
  2. 2. Agenda Employee-Customer Relationship Romantic Relationship in a workplace Mentoring Relationship Coworker Relationship Manager-Employee Relationship
  3. 3. Manager-Employee Relationship 1 <ul><li>Goal Settings </li></ul><ul><li>Analysis of the </li></ul><ul><li>Organization </li></ul><ul><li>Communication </li></ul><ul><li>Flow </li></ul><ul><li>Political </li></ul><ul><li>Atmosphere </li></ul>2 <ul><li>Situational Knowledge </li></ul><ul><li>Communication </li></ul><ul><li>Climate </li></ul>3 <ul><li>Communication Competence </li></ul><ul><li>Managing Power </li></ul><ul><li>Diversity </li></ul>
  4. 4. Manager-Employee Relationship <ul><li>Communication Climate </li></ul><ul><li>Mutual </li></ul><ul><li>Influence </li></ul>Mutual Influence Power Sharing MANAGERS Downward Communication EMPLOYEES Upward Communication
  5. 5. Manager-Employee Relationship 1 <ul><li>Goal Settings </li></ul><ul><li>Analysis of the </li></ul><ul><li>Organization </li></ul><ul><li>Communication </li></ul><ul><li>Flow </li></ul><ul><li>Political </li></ul><ul><li>Atmosphere </li></ul>2 <ul><li>Situational Knowledge </li></ul><ul><li>Communication </li></ul><ul><li>Climate </li></ul>3 <ul><li>Communication Competence </li></ul><ul><li>Managing Power </li></ul><ul><li>Diversity </li></ul>
  6. 6. Coworker Relationship <ul><li>Proximity </li></ul><ul><li>Shared Interest and Common Tasks </li></ul><ul><li>Satisfaction of Needs </li></ul><ul><li>1. Support </li></ul><ul><li>2. Power </li></ul><ul><li>3. Expertise </li></ul><ul><li>4. Social Exchange </li></ul>
  7. 7. Mentoring Relationship <ul><li>The Importance of Mentoring Relationship </li></ul><ul><li>1. Benefits to the Protégé </li></ul><ul><li>2. Benefits to the Mentor and Organization </li></ul><ul><li>Mentoring Phases </li></ul><ul><li>1. Initiation </li></ul><ul><li>2. Cultivation </li></ul><ul><li>3. Separation </li></ul><ul><li>4. Redefinition </li></ul>
  8. 8. Romantic Relationship <ul><li>Pervasiveness of Organizational Romance </li></ul><ul><li>Consequences of Organizational Romance </li></ul><ul><li>Sexual Harassment </li></ul><ul><li>1. Quid pro quo </li></ul><ul><li>2. Hostile environment </li></ul>
  9. 9. Employee-Customer Relationship <ul><li>Goal Setting: Know the Customer </li></ul><ul><li>Communication Competence </li></ul><ul><li>1. Take Responsibility for Customer Satisfaction </li></ul><ul><li>2. Avoid Unresponsive Behavior </li></ul><ul><li>a. Apathy </li></ul><ul><li>b. Coldness </li></ul><ul><li>c. Robotism </li></ul><ul><li>3. Employ Effective Communication Skills </li></ul><ul><li>4. Treat Difficult Customers with Respect </li></ul><ul><li>Anxiety Management </li></ul>
  10. 10. REFERENCES <ul><li>Strategic communication in business and the professions </li></ul><ul><li>By Dan O’Hair, Gustav W. Friedrich, Lynda Dee Dixon </li></ul>
  11. 11. Thank You !

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