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The Listening Age

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Presentation of presentation being given at Gov 2.0 conference in Canberra, November 2010

Presentation of presentation being given at Gov 2.0 conference in Canberra, November 2010

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  • Transcript

    • 1. The Listening Age Putting engagement into practice through social media Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    • 2. Perspective Biography Participant observer Critical Sociological Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    • 3. Inspiration The Social construction of reality The Support Economy The Age of Heretics Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    • 4. Social reality Peter Berger & Thomas Luckmann Knowledge and language Objective reality Social media redefines social reality Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    • 5. Support economy Shoshana Zuboff & James Maxmin New breed of individuals Self authoring The institutional chasm Social media bridges the chasm Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    • 6. Age of heretics Art Kleiner Heretic as visionary We are all trapped Heretics free us Social media - You are not alone Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    • 7. Synergy We can build our world We can engage together We are not alone Social media is our weapon Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    • 8. The problem Agencies are trapped Citizens are uncertain Employees are uncertain Fear and doubt are rife Spin is endemic Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    • 9. Agency & Community Citizens are engaging already Public servants are not Perceived powerlessness rules Citizens are cynical So there is a chasm to cross Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    • 10. Organisational comfort Corporate listening Fight the FUDS Enlighten corporate areas Inspire leadership Harness heretics Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    • 11. Building competence Individuals are - sort of Agencies are not Build the groundswell Greater depth Another chasm to cross Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    • 12. Organisational culture Current approach is hierarchical Behaviouralism rules Bolstered by managerialism Rightly viewed with cynicism Yet another chasm Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    • 13. Beyond culture People build culture Intuition works Organisations are social People talk Social media rocks Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    • 14. So where are we? We have a vision We have a map We have smart tools We don’t have a market So we don’t have passengers Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    • 15. Crossing the chasms Allow direct engagement Rise of the heretics Allow unstructured engagement Democratise culture change Establish a social ecology Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    • 16. And if we don’t? Loss of trust Disengagement Mediocrity Declining ability to deliver A dark age public service Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010