2011 HISTORY Technical Support and customer services department that started to have operations in Northern Telekom structure in 1985, is outsourced from Nortel Netas in 2001, continued its operations as Servisnet from this date. In this process, it continues operations by maintaining the discipline, company culture and corporate structure coming from NN, by improving its product range and capabilities according to the sectors service needs with its qualified staff capabilities. Provides GSM, PSTN, Transmission, Data systems, Defense Systems , Power systems, 7/24 service support for other telecommunication products, Engineering and Training services to customers.
2011 MANPOWER A team that consists of 70 engineers, 90technicianand 10 administrative staff as totally 170 employees work in our company as permanent.This team is supported by our subcontractors for specific projects.
2011 SERVİSNET OFFICES Kiev Office Istanbul Headquarters Ankara Office Antalya Office
FIELD OF BUSINESS ACTIVITIES, SERVICES AND PRODUCTS 2011
2011 SERVICESINFORMATION SYSTEMS( IS) All types of server controlled domain installation, management andproblem solving (MAIL, FTP, HTTP, WINS, DNS etc. ) Installation, integration, operationand support of applications that works on HP-Unix, Solaris, Linux based operations with OS. Design and installation of Data and VOIP based networks Telecom focused, Windows or Linux based, Oracle , compatible with MYSQL, MS-SQL databases software development Software development according to customer requests in various platforms
2011 SERVICESTRANSMISSION SERVİSNET provides technical supports brand independently as below for STM 1/4/16/64/DWDM, CDWM, Metro Ethernet systems;
2011 JUNIPER COOPERATION Servisnet is one of the 5 ELIT PARTNERS of Juniper Networks in Turkey. Servisnet offers Juniper’s rich security and network solutions for complicated applications that require highly critic and great effort with the advantage of the possibilities Elite partnership. Servisnet that sets out with fast service fast support understanding, manages stably its business partnership with Juniper from past to present; Servisnet carried its solution partnership to Elite level in Juniper Networks Enterprise, WAN Acceleration, Advanced Security and Application Acceleration solutions with completing expertise certificates covering pre-sales / after-sales services and support issues
2011 VODAFONE FULL SİTE AUDİT PROJECT (2009) Webtool software development for Vodafone FSA project Responsible PMCfor Regions and Teams management(Project Management Center) BTS, BSC auditing in İzmir, Antalya and Adana VF regions (3071 sites) South Region EMF measurements (4381 sites)
Servisnet has BTK EMF measurement certificate.
2011 VODAFONE-HUAWEI 3G ROLLOUT-PHASE 0 (2009) PTN, MW, Node-B survey andInstallation, acceptance testing, commissioning in Istanbul Region 54 Node-B, 28 MW, 91 PTN PTN,MW,Node Installation, acceptance testing and commissioning in Antalya and Adana regions. 97 Node-B, 57 MW, 14 PTN 3G Node-B EMF measurementsin Adana, Ankara and Istanbul Regions 204 sites Doing FLM activities on behalf of Huawei in Adana and Diyarbakir Regions.
2011 STAFFING ACTIVITIES Huawei Baby sitting (10) Turkcell Streaming (1) Huawei – Vodafone Help Desk & Front Office (20) Vodafone DSP project (67 ) Vodafone Antalya region L1 service staff(7) AVEA Site Work staff(10) Turkcell Product Confirmation staff (4)
2011 NOKIA SIEMENS NETWORKS – VDF RAN MDS PROJECT 2011 7 New Site, 6 3G survey and installation, acceptance testing, commissioning in Antalya region.
2011 VODAFONE ACCEPTANCE 2010 Webtool software development for Vodafone Acceptance project Responsible for management of regions and teams PMC (Project Management Center) BSC acceptance in all VF regions (12000 sites)
2011 NGN PROJECTS Management and technical support for NGN network that is installed for GISAD and services for corporate customers since 2007 Providing technical support for NGN systems that installed in Ankara-Ulus TT. TELLCOM ATAŞEHİR METRO ETHERNET PROJECT Installation, testing, commissioning and technical support of metro ethernet network that is able provide internet, Voip, IPTV services for nearly 10000 subscribers in Atasehir-Istanbul
2011 TT HUAWEI IPDSLAM Providing technical support to Huawei Broadband Access network for Türk Telekom’s 2500K port, 6000 DSLAM and 67 SSG dimensions Regional management and maintenance support in totally 12 regions Second line support 7/24 Call Direction support MSAN First line technical support Training support
2011 TT-TIM-AYCELL GSM PROJECT GSM 1800 BSC-TRAU-PCUSN & BTS network installation.(2001-2004) Commissioning & on-air Engineering of Network elements FLM site support for 1500 BTS, BSC and PCUSN, regional and central logistic management in 40 cities OMC servers installation and 7/24 OMC-R support SLM (Second Line Maintenance) BSC/BTS support S/W upgrades GPRS service support
SOFTWARE PROJECTS TT TURPAK fault record andequipmentfollowing Db program UKRTower work flow software AVEA SiteWork tool software (Truva) TT DXX fault record andequipmentfollowing Db program AVEA web based fault record andfollowing program Vodafone web based fault record andfollowing program Tellcom web based fault record andfollowing program TT Centrex IP CRM program Vodafone full site audit software Vodafone 3G acceptance test following program Gisad problem following SNMP /SMS software 3G installation tool software 2011
2011 DEFENCE SYSTEM PROJECTS SERVİSNET provides installation, testing, integration and technical support services for products below using in military projects that are executed together by NN and ASELSAN.
2011 TÜRK TELEKOM DMS SWITCH BOARDS MAINTENANCE PROJECT 7/24 technical support for 326 PSTN/DMS switch board units that have PSTN/DMS7000K/2000K port (line and trunk) servicing. SW upgrading Troubleshooting and fault management Training and documentation support TT MBU (CENTRAL MAINTENANCE UNIT) PROJECT Management of 326 units of city type DMS switch boards that Turk Telekom owns from 5 management centers, also manages and provides technical support for the network that includes unix, linux, windows server, various routers/switches and various database types in order to following alarm and performance since 2004.
2011 TT SDH PROJECT SERVİSNET still executes technical support, following installation and commissioning TT SDH project for nearly 7000 NE in 41 cities that started 2001. Installation and providing technical support regarding SDH project in Kazakhstan Alma-Ata Bangladesh BTTB SDH project TEDAŞ SDH project SDH technical support is being provided to corporate customers(nearly 350) in overall Turkey.
2011 CUSTOMERS Netaş Nokia Siemens Network Türk Telekom Huawei Vodafone UKRTower Doruk.net
SERVİSNET EQUIPMENTS EMF Equipments approved by BTK Spectrum Analyzer BER Tester SDH Analyzer Adjustable Optic Debilitates VSWR Measuring Apparatus FE Ethernet Tester Powermeter Installation Equipments Security Equipments Vehicle Following Systems 2011
OCCUPATIONAL SAFETY AND HEALTH POLICY Servisnet has a strong occupational safety and health policy management system that implements in related activities. Servisnet targets to catch highest safety and security standards in order to provide healthy and security working environment to its staff, contractors, third people, subcontractors and visitors. Aware of occupational health and safety is first priority in all activities. Servisnet enforces its own policies to its all employees, business organizations, contractors as a company that embraces the importance of occupational health and safety issues. For this purpose, all employees have to follow occupational safety and health policy rules, keep all equipments, apparatuses, and vehicles in good conditions, to learn how to use all of them according to procedures, reporting all emergency situations. 2011
2011 OCCUPATIONAL SAFETY AND HEALTH POLICY Personnel that works on field; Working on high, Safety driving techniques Safety working with electricity, First aid, has to have occupational safety and health certificates. Servisnet provides continuous development as determining targets and following results with its personnel who follows and controls subcontractor management, risk evaluation, emergency situation planning policies.