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We expect several governments in developed economies to establish virtual government strategies that define how to participate in a variety of virtual communities, ranging from internal ones that engage employees, to external ones where they will reach out to constituents.
Such efforts will provide value only if they are very well-focused and conducted (…) where governments can exercise some degree of control.
… pilots have to remain very well-focused and somewhat isolated from mainstream processes for at least the next two years.
Kilde: Gartner: The eGovernment Hype Cycle meets Web 2.0