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Jon Bird explains how American Airlines uses social CRM to manage and enhance it's customer engagement. A compelling case study from Our Social Times' Social CRM 2011 New York Conference.

Jon Bird explains how American Airlines uses social CRM to manage and enhance it's customer engagement. A compelling case study from Our Social Times' Social CRM 2011 New York Conference.

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american airlines crm scrm social media travel social crm avia use case airlines customer journey aa social media

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11 Embeds 240

http://www.crm-opleiding.com	83
http://sunei.labs.mystage.tw	60
http://www.scoop.it	35
http://li-li-li.ru	34
http://www.webmetricsguru.com	19
http://us-w1.rockmelt.com	2
http://127.0.0.1	2
http://a0.twimg.com	2
http://feeds.feedburner.com	1
http://tweetedtimes.com	1
http://labs.mystage.tw	1

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