View stunning SlideShares in full-screen with the new iOS app!Introducing SlideShare for AndroidExplore all your favorite topics in the SlideShare appGet the SlideShare app to Save for Later — even offline
View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
They I finally love us got help!Customer Marketer
Need help? Huh? Just complain as loud as you can!Customer Marketer
Welcome to @YourService Customers and Employees own the brand Winning in social requires a culture shift! The change starts at the top
Social Service is a Failure Social Service is not about shutting up the loudest Customers! Each interaction must drive change through all service channels Customers prefer social! Not! Sorry this is a myth
The Winning Formula CE x P = Social Media Success (or Failure)
Defining CE Company Experience is equal to: (Product Experience + Customer Interactions + Employee Experience)