Documentum Content Management solutionEnterprise content managementEnterprise content management (ECM) is the category of software that helps you manageall of the unstructured information or content in your enterprise.This information exists in many digital forms as text documents, engineering drawings,XML, still images, audio and video files, and many other file types and formats.ECM helps you create content with common desktop applications and easy-to-usecontent authoring templates. It can also capture and incorporate existing content from avariety of sources.ECM manages this content and the content from other enterprise applications such asenterprise resource planning (ERP), customer relationship management (CRM), andenterprise portals. It adds intelligence by creating categorization schema, metadata, andtags that make search and retrieval faster and more efficient. ECM also manages thereview, revision, and approval process for any piece of content according to user-definedbusiness rules capability known as workflow and lifecycle management.Truly robust solutions allow you to manage relationships between pieces of content,allowing one piece of content to have multiple identities depending on how it is used invarious contexts and renditions. This is the “object model” of content management.Combined with intelligent tagging of content, the object model supports efficientrepurposing of information.ECM also controls the publishing of content through multiple channels. For example, asingle piece of content may be published simultaneously to a Web site, broadcasted as afax, printed as a text document, and sent to a hand held wireless device.ECM is generally considered to be an amalgamation of a number of distinct butinterrelated applications enterprise document management (EDM), Web contentmanagement (WCM), digital asset management (DAM), enterprise records management(ERM), business process management (BPM), enterprise content integration (ECI), andcollaborative content management (CCM).BPM goes beyond workflow and lifecycle management to define, model, and manage allkinds of business processes consistently and reliably across multiple organizations,systems, and applications. ECI technology, a subset of ECM, enables the integration ofall content sources inside and outside the enterprise regardless of content location or howcontent is accessed.Collaboration technology, another subset of ECM, is becoming increasingly important inorganizations. Working in harmony with BPM, collaboration allows the participants in abusiness process to come together to optimize the process to mutual benefit. This bringspartners, suppliers, customers, and agencies together in a controlled way and managesand leverages collaborative content such as discussion threads, voting results, anddocuments.All of this functionality has one purpose to leverage enterprise knowledge assets forcompetitive advantage.Documentum from E MC Corporation is a unified content management system thatprovides tools for Working with many types of content documents, drawings, scannedimages, hard copy in a single repository that can span multiple departments andfunctional areas.
By managing all content in a single repository, it makes it easier to Share and reuseinformation. Find information by means of full text searches, keyword queries, database-style SQL queries, and Windows Explorer-like navigation through disk directoriesSecure and control access to information, Track changes, versions, and access logsMaintain audit trails and records for the purposes of regulatory compliance Automate orstreamline business process and workflowsDocumentum ArchitectureThe Four Layers of the Documentum ECM Platform• The services layer, consisting of Documentum Content Server and a variety of extendedservices, provides the content management functionality and serves as the foundation forall other products• The interface layer, consisting of Documentum Foundation Classes (DFC) and itsrelated APIs, provides communication between the services layer and the clients that usethe services• The client layer, consisting of end-user products, developer tools, and integrations withother systems, provides access to the content management functionality in the context ofparticular business functions• The application layer, consisting of products from Documentum, its partners, or custombuilt, provides the integrated applications that use content management functionality aspart of their business solutions
The first three layers comprise the Documentum platform supporting the applicationlayer. Documentum also offers products that combine features from different layers toprovide vertical solutions.Content Repository and Services LayerAt the base of the Documentum platform is the enterprise content repository andDocumentum Content Server, which manages the repository and implements the corecontent management capabilities. Content Server makes these capabilities available toclients and applications through the interface layer.Documentum Content Server is the software that manages the content repository andprovides the fundamental content management capabilities. The Documentum contentrepository uses an extensible object model to store content and its associated metadata.The enterprise content repository that Documentum manages is an abstract repositoryconsisting of data stored in distinct physical sources; Content Server coordinates thedifferent forms of data to create the object-based repository. Documents are composed ofcontent files (the source file in its native format) and document attributes (also known asmetadata or properties), such as document owner, version, and creation date, Theseattributes seen as metadata describing the content and the relationships between thiscontent and other objects in the repository. The repository uses the metadata to organizethe content, and users can use it to search for content that is relevant to them.A Documentum repository can store its content files in any of these types of storageContent Server maintains its content store in a protected set of directories, so that usersdo not have uncontrolled access to them from outside of the Documentum system. Wheresecurity is paramount, the content can be encrypted using Trusted Content ServicesInterface LayerWeb Servers Clients and applications use the interface layer to communicate withContent Server and interact with the content repository. The interface layer consists ofDocumentum Foundation Classes (DFC) and a number of standard interfaces built on topof DFC.Documentum Foundation ClassesDocumentum Foundation Classes (DFC) represents the richest API exposing allDocumentum functionality. DFC provides an object-oriented framework for accessingthe capabilities of Content Server DFC exposes the Documentum object model as anobject-oriented client library for content management applications to use. It is an API thatcan be used from a host of applications, including those developed in Java, Visual Basic,C#, and C++. DFC is implemented as a set of Java classes and interfaces, along with a
Java-COM bridge for accessing DFC via COM from Visual Basic or Visual C++. Everycomputer running an application that accesses Content Server has a copy of the DFCsoftware running on a Java Virtual Machine (NM). The application on the client machineperforms a method call through DFC, which translates the call into the Content server’snative API. Content Server instantiates the object, executes the method call, and returnsthe result to the client application.Applications access Content Server through DFC using a client object. Creating a clientobject loads the necessary shared libraries. The client object interface then serves as afactory for session objects, which represent connections to the repository. The applicationcreates new repository objects or obtains references to existing objects through thesession interfaceDocumentum Business ObjectsDocumentum also provides a way to extend DFC using the Documentum BusinessObjects Framework (BOF). Documentum Business Objects Framework provides aframework and a methodology to develop reusable business logic components calledBusiness Objects. This framework is built into DFC and accessible from applicationswritten using DFC. It is designed to provide the ability to develop pluggable components,each component implementing one or more middle-tier business rules. BOF canimplement business logic in reusable business object components that can be pluggedinto middle tier or client applications. BOF enables programmers to develop highlyreusable components that can be shared by multiple applications.There are two types of Documentum Business Objects, type-based business objects andService-based business objects. A type-based business object can extend a Content Serverpersistent object type and extend its capabilities by providing new methods for thosetypes and allow overriding of existing methods. A type based business object enablesdevelopers to define type-specific behavior without the need to customize each clienttype the same business object can be used with WebTop or Desktop-based applications.A service based business object provides methods that perform more generalizedprocedures that are not usually bound to a specific object type or repository.At any level, a method of a business object can be called by other DFC-basedapplications. JSP, ASP, Visual Basic, and other languages all have access to the businessobjects.Web ServicesDFC and BOF enable developers to encapsulate custom business logic that can beexposed as Web service. They provide a way to call functions on other computers acrossthe intranet or World Wide Web. For example, a CRM system can communicate withDocumentum through Web service. For Documentum customers, this means broader,industry standard access to content management functionality.Developers can create their own service on our platform. Developers work with theirpreferred development environments, toolkits, and application servers to develop Webservices over the Documentum API. Web services can be deployed on a Web server,where they are available to any networked client a desktop application, a Web applicationor portal, or even another Web service or remote client/system.
Standard interfacesDocumentum provides a number of standard interfaces in addition to the DFC API,simplifying access to the repository from authoring applications, application servers, andother components of the enterprise infrastructure.The standard interfaces include:• ODBC and OLEDB Many reporting tools, such as Crystal Reports and Microsoft Access, leverage Microsoft data access protocols for communicating with the Documentum repository using Documentum ODBC Reporting Services.• JDBC Many application server applications use the standard Java data access protocol to access content in the Documentum repository through Documentum JDBC Services.• WebDAV Documentum WebDAV Services provides a WebDAV server that enables WebDAV-aware applications, such as Adobe Photoshop and Documentum Desktop for Macintosh, to use this protocol to communicate with the Documentum repository.• FTP Documentum FTP Services is a FTP server for the Documentum repository that enables tools such as Macromedia Dreamweaver to integrate with the repository using the Internet-standard file transfer protocol.Client LayerThe client layer consists of basic applications for users to access the Documentumrepository. It includes end-user interfaces, administrator tools, and integrations withpopular authoring tools and enterprise applications.Applications on the client layer are built from reusable components that build on thecontent management service available from lower layers in the architecture. ADocumentum client application is a collection of components that work together to fulfilla business purpose. The same components may appear in other client applications or asPortlets in an enterprise portal. Because components of both Microsoft Windows-basedapplications and Web-based applications share the repository’s data dictionary andbusiness objects, developers and users can be sure of consistent results from all clientapplications.Microsoft Windows-Based ApplicationsDocumentum Desktop is a Microsoft Windows application that gives end-users access toone or more Documentum repositories and exposes all enterprise document managementcapabilities. It is integrated with Windows Explorer, presenting repository contents in aninterface parallel to Explorer’s access to file-system contents.The functionality of Documentum Desktop is made available through COM components.Some of the components are written in Visual Basic, and the source code is provided. Aworkstation running Documentum Desktop has a copy of DFC, which the componentsuse to communicate with one or more Content Servers.Documentum Desktop also provides integration to popular third-party applications, suchas Microsoft Office, to allow them to request content management services directly fromthe application’s user interface.Documentum Desktop includes these integrations among others:• Windows Explorer• Microsoft Office
• Microsoft Outlook• Acrobat Business Tools and Exchange• Arbor text Epic and other XML editorsFor activities that do not require immediate interaction with Content Server,Documentum Desktop offers the option to ‘work offline.” This feature enables users todownload content from the Documentum repository to their local machine and work onthem while disconnected from the repository. When they reconnect to the repository, thesystem synchronizes the offline content with the matching objects in the repository. Thesynchronization process updates the repository with any changes the user has stored onthe local machine.Authoring Integration Services (AIS) provides integration with content authoring tools toDocumentum on both Macintosh and Windows platforms. AIS includes a servercomponent that allows network drive access through a client’s operating system, Thisserver allows the operating system to treat the Documentum repository as a file systemwithout compromising its security, From the authoring tools’ point of view, they arereading and writing file from a disk, The AIS server is the primary access point forbrowsing, reading from and writing to the Documentum repository.Additional client side development provides enhanced Documentum-specific featuresincluding import, check out, check in, metadata update, and version control, Thisdevelopment is achieved through the unified client framework.Unified Client FrameworkThe unified client framework provides a mechanism in which client applications caninteract with Documentum to utilize common content management functions such asmetadata assignment, versioning, and lifecycle initiation.Documentum Web Based ApplicationsDocumentum WebTop is a Web-based application that gives end-users access to one ormore Documentum repositories. It provides a user environment similar to DocumentumDesktop, running through a browser rather than Microsoft Windows Explorer.WebTop is built using the Documentum Web Development Kit (WDK), Just asdevelopers can incorporate Documentum Desktop components in a Windows application(as delivered or in customized form), and they can use WDK components in custom Webapplications. The WDK uses a development approach based on a form-control- eventapproach, consistent with NET Web Forms and the developing Java Server Facesstandard (JSR 127). This approach enables developers to create production-quality userinterfaces far more quickly than traditional Web development techniques.The WDK component model encapsulates customized and localized functionality into apackage of closely related files, managed separately from the base product to ensure thatthe functionality is presented during an upgrade.Many key Documentum applications are built using WDK. For example, manyDocumentum products include a WDK-based administration module. DocumentumAdministrator, the core administration application for Content Server, is a WDKapplication. Documentum Web Publisher is a WDK-based application that enablescustomers to create, manage, and publish Web pages and Web sites using Documentum
content management capabilities. Documentum Digital Asset Manager is a WDK-basedtool for marketing departments or any other organization that deals with rich media.Documentum Client-Server ArchitectureApplication LayerContent Services Integration with Enterprise ApplicationsDocumentum offers several products that enable interaction with the Documentumcontent management system from within other enterprise applications. Among theproducts are:• Documentum Content Services for SAP• Documentum Content Services for Siebel e-Business Application• Documentum Content Services for Lotus Notes Mail• Documentum Content Services for PortalsAlso available are Content Service products for delivering content to various applicationserver, such as BEA Web Logic and IBM Web Sphere.Content Services links content in Documentum repositories with objects in the enterpriseapplication, providing users with access to key Documentum functionality using thefamiliar interface of the enterprise application, eliminating the tune and costs associatedwith searching for, filing, and storing documents. For example, an accounts payable clerkusing an SAP application can instantly see a vendor’s contract, invoice, purchaserequisition, and paid check from a single click on an SAP transaction report. Projectmanagers can review standard operating procedures, material safety data sheets,engineering drawings, and specifications from within an SAP material master form.
Key FeaturesSecurityDocumentum provides better security than a file system. With a file system, if someonehas access to your hard drive, they can pretty much read, edit, and even delete any file onthe hard drive. With Documentum, you can prevent any individual user (or group ofusers) from seeing the file. In fact you can give Joe access to read the file but not changeit while Bob can change it but not delete it, while Fred can’t even see that it exists.Version ControlIn Documentum, each time you make a change to a file, it gets saved as a new version ofthe file, and you can go back in time and access any old versions.Search EngineYou can search Documentum like you search the web by looking for a certain word orphrase in every file. But Documentum is even better than that. You can assign attributes(also called meta-data or properties) to the document. For example, you can specify adocument’s author, title, subject, and any number of keywords to describe it. You caneven make up special attributes - if the document is a report, you can put in the reportnumber or if the document is a letter, you could enter the date the letter was written. Thenif someone is looking for the file and they know the report number or the date the letterwas sent, they can bring it right up. Of course, you can do wild card searches and daterange searches (for example, give me all the letters written last month that have the wordcomputer in the subject).
WorkflowYou can route documents around for approval inside the Documentum system. Each userhas his own inbox that shows all the files that he needs to look at. You can approve thefile or reject it, and you can have a whole approval process where it goes to your bossfirst and then to his boss, etc. It’s kind of like email, but it’s more automated and it keepstrack of everybody’s comments and who approved it when.Access Control Lists (ACLs)Access Control Lists (ACLs) are Documentum’s method of restricting access toimportant documents. ACLs control Documentum’s security layer, one of the mostflexible and powerful security schemes around. Major BenefitsSome of the major benefits of Documentum ACLs are:• You can assign seven different levels of access to your documents• You can assign access to individual users or to groups of users• Users can create their own private ACLs that only they can use• System Administrator can create System-Wide ACLs that can be used by everyone• Extended Permissions let you really tweak what a user can do to an objectLifecyclesA lifecycle in Documentum defines a chain of states that a document can pass throughduring its lifetime. Each state has a name, like “Draft”, and can be configured to performcertain actions as documents enter or leave it. Lifecycles can be built, maintained, andpackaged for deployment using Documentum Developer Studio. Lifecycles should not beconfused with workflows which route tasks among users and are built usingDocumentum Workflow ManagerVirtual DocumentA virtual document is a document that contains components or children documents. Avirtual document is similar to a folder. When you open a folder, you see the objects insidethat folder. When you open a virtual document, you see the objects inside that virtualdocument. The main differences between a folder and a virtual document are that avirtual document can have content (a folder cannot), and a virtual document can beversioned-version 1.0 can have three children while version 1.1 can have five childrenand version 2.0 has no children at all (in which case it is just a normal document).Full Text EngineFull Text Engine is a powerful search tool embedded within Documentum’s ContentServer. It enables a user to search both attributes and content stored within the Docbasewithout leaving the Documentum environment. Using the full-text search a user canperform a comprehensive search of both attributes and content through the execution of asingle query.Important Products of Documentum
Content ServerEMC Documentum Content Server is the foundation of EMC Documentum’s contentmanagement system.EMC Documentum Content Server is the core functionality that allows users to create,capture, manage, deliver, and archive enterprise content.The functionality and features of Content Server provide content and processmanagement services, security for the content and metadata in the repository, anddistributed services.EMC Documentum Content Server governs the EMC Documentum content repository.Content Server gives you a rich set of content management services and a comprehensiveinfrastructure for all content applications. And when you couple Content Server withEMC Documentum High-Volume Server, you have the foundation to support high-volume transaction and archive environments.Content Server provides the scalability, robust functionality, and service-orientation forglobal enterprise deployments. With Content Server, you can store, manage, and deployall types of content including HTML and XML, graphics, multimedia, other types of richmedia, and traditional documents created with desktop applications.Documentum Administrator (DA)Documentum Administrator enables you to monitor, administer, configure, and maintainDocumentum servers, repositories, and federations located throughout your companyfrom one system running a web browser.For example, using Documentum Administrator you can:• Monitor repository system and resource usage• Configure a repository• Create or modify repository users and groups• Create or modify repository object types• Create or maintain permission sets (also known as access control lists, or ACLs)• Create or modify repository federations• Create or modify formats• Monitor repository sessions• Monitor and configure Documentum system resources• Run server APIs and issue DQL queries• Create or modify storage areas• Create and run methods and jobs• Administer full-text indexing• Administer privileged clients• Administer EMC Documentum Site Caching Services• Administer EMC Documentum Content Intelligence Services• Administer EMC Documentum Content Transformation ServicesDocumentum WebTopWebTop is a WDK based application. A WDK based application is built on WDK (WebDevelopment Kit) functionality. A WDK based application lets you access an EMCDocumentum repository over the web. WDK functionality lets you access, edit, andmanage content in multiple repositories. WDK functionality lets you distribute content
through automated business processes, restrict access to content according to permissionsets, and assign version numbers to content to help keep track of revisions.A repository is a virtual storehouse for the content you work on, and share with otheremployees. Each repository provides security, tools, and processes for sharing contentamong many users. Processes control the automated routing of content, and assigndocument Lifecycles to content. Processes allow you to create, edit, and forward contentregardless of your technical expertise.A repository stores two kinds of information for a content file:• The content, which is the text, graphics, sound, video, binary content, or other content that makes up the file.• The properties, which are descriptive characteristics about the file, such as creation date, author, version number, and other information. Property values can only be edited by the file’s creator or a user with high enough security settings.Documentum Web PublisherEMC Documentum Web Publisher is a web browser-based application that simplifies andautomates the creation, review, and publication of websites. Web Publisher is a webbased application, using EMC Documentum Content Server to store and process contentand EMC Documentum Site Caching Services (SCS) to publish to the web.Documentum Digital Asset Manager (DAM)EMC Documentum Digital Asset Manager exposes a set of powerful administration,transformation, and intellectual property rights management capabilities that enable youto fully leverage the value of your digital assets. This interface enables you to takeadvantage of the complete set of content management capabilities offered by the EMCDocumentum platform, and manage all your content through a single web-basedinterface.Digital Asset Management (DAM) is also known as Rich Asset Management (RAM),Media Asset Management (MAM), Digital Media Management Software (DMMS),Brand Resource arrangement (BRM) and also lately as a key component of EnterpriseContent Management (ECM). DAM is defined as a value chain of software products thatenable the archival and management of digitized content. DAM can be provided throughinstalled deployments or as hosted product suites with logger software at one end of thevalue chain, core DAM solutions in the middle and digital delivery systems and servicesat the other end. Products that come within the scope of the DAM space are used in themanagement of both static and time-based digital content, including audio, video,graphics, CAD files, images, medical imaging, print layouts, animation, text files,presentations and spreadsheets among others.Documentum Compliance ManagerEMC Documentum Compliance Manager manages controlled or regulated content fororganizations in life sciences, manufacturing, utilities, high technology, and financialservices. Documentum Compliance Manager helps you achieve compliance with externalregulations such as FDA 21 CFR Part 11 and internal policies while meeting product andservice quality standards.
Users can create, review, revise, approve, and distribute controlled content online withinan audited environment, replacing elaborate manual or e-mail-driven processes.Integration with collaboration, retention, and branch office caching services allows you toextend compliance from content creation to disposition.EMC Documentum Compliance Manager delivers:Features BenefitsRegulatory compliance Manage content in compliance with good manufacturing practices (cGMP), 21 CFR Part 11, and ISO 9000 quality guidelines.Secure, centralized Control all enterprise wide content in a secure,repository central repository for review, approval, and reuse.Windows-based, web Leverage compliance services with minimal trainingaccess using a hierarchical, folder-based user interface.Controlled lifecycle Assign a lifecycle to a document to enforce business rules for document review, approval, and distribution.Pure WebTop extension Use advanced user interface (UI) features such as modal dialogues, extended search capabilities, and configurable presets.Collaboration and Collaborate while authoring content and controlretention support retention and disposition with integrated platform services.Enhanced auditing Satisfy regulatory and legal discovery requirements to ensure chain of custody and enforce electronic signoffs.Compliance controls Enforce proper approvals with justifications, eSignatures, and print control with banner and watermarks.Business Process Suit or Business Process Manager (BPM)A complete tool set for business process management equally well-suited for managingloosely structured collaborative processes and highly structured high-volumetransactional processes.Documentum Process Suite comprises the following EMC Documentum products:Business Process Analyzer: Provides a graphical modeling environment enablingnontechnical users to easily create powerful data-driven process models which can beexamined using a comprehensive set of analysis capabilities. These include dynamicallygenerated, multi-dimensional process visualization maps; process model validation; andpre-configured and customizable reports for understanding process design, goals,resources, costs, and more.Business Process Analyzer also provides an enterprise process repository, which helpsyou understand process information in the context of the overall organization and enables
you to leverage this information within a collaborative design environment. The MobileProcess Analyzer add-on option allows users to work offline from Business ProcessAnalyzer’s client-server environment, and then sync up with the process repository asneeded.Business Process Simulator: Runs simulated usage scenarios for process modelsdesigned in Business Process Analyzer. Business Process Simulator can evaluate theperformance of processes under different use loads, compare the performance of currentprocesses with revised versions, and uncover bottlenecks and resource constraints beforeprocesses are put into production.Business Process Navigator: Provides a browser-based process analysis interface sostakeholders throughout the organization can view and interact with process modelsdesigned in Business Process Analyzer. Process designers can collaborate with peoplewho use and manage business processes, and business users can access the enterpriseprocess repository to generate process maps, multi-dimensional process views, reports,and analyses as needed.Business Process Manager: Enables technical staff to easily implement and deployprocess models in Documentum Process Engine (see below). This graphical tool employsa set of pre-defined templates to configure process activities such as automated tasks,user-handled tasks, and integrations with external systems.Process Engine: Executes, orchestrates, and manages business processes running in aproduction environment, assigning process tasks to the correct system, group, orindividual at the appropriate time. Documentum Process Engine uses configurablepolicies and queue management to efficiently handle high volumes of incoming work,and enforces task priorities and deadlines required to meet service-level agreements. Italso provides audit data that can be used to tune processes, monitor business activity, andmeet compliance initiatives.Business Process Services: Integrates Documentum process, content, and repositoryservices with external systems using a standards-based, service-oriented architectureframework. It offers a comprehensive set of methods for integration with externalsystems and applications in order to trigger a process, automate a workflow activity, andimport or export data. The result: processes can communicate with enterpriseapplications, message brokers, services, and even individuals via the Business ProcessServices automated e-mail delivery/receipt capabilities.Business Activity Monitor: Provides real time alerts and reports on process executiondata pulled from Documentum Process Engine. Business Activity Monitor tracks definedkey performance indicators (KPI5), providing process information at both the aggregateand instance level through user-configurable dashboards and issuing alerts when KPIconditions fall outside defined thresholds. It can also feed performance information backinto Business Process Analyzer and Business Process Simulator, using actual businessconditions to optimize process design and efficiency.Forms Builder: Allows users to input information through a standards-based electronicforms interface. Documentum forms can be used to capture, validate, and reuse datathroughout a process, as well as to initiate activities or complete workflow tasks within aprocess.Process Connectors: Integrates Documentum Process Suite with best-of-breed, thirdparty applications such as rules engines and auditing, analytic, and reporting tools. EMC
also offers a set of connectors for importing processes modeled outside of DocumentumProcess Suite, enabling you to expose them to advanced process analysis, simulation, anddesign capabilities in Documentum.Documentum Composer or Documentum Application BuilderEMC Documentum Composer provides a unified development platform for assembling,configuring, and deploying EMC Documentum applications. Based on the EclipseIntegrated Development Environment (IDE), Composer helps you create and maintainEMC Documentum application elements such as workflow templates, lifecycledefinitions, security settings, aspects, and object types.Composers popular Eclipse plug-in model supports the broader ecosystem of customers,partners, and systems integrators. For faster access to content-enabled services,Composer exposes a Services Catalog Viewer that allows developers to rapidly develop,publish, search for, and consume reusable services.EMC Documentum eRoom EnterpriseEMC Documentum eRoom Enterprise is an enterprise platform that combines the toolsfound in Documentum eRoom with content management capabilities. With eRoomEnterprise collaboration software, people from different organizations and different timezones can work together on projects, programs, and processes while managing thecontent that is generated. Leveraging an intuitive, web-based workspace and an industry-leading content management platform, eRoom Enterprise delivers a universallyaccessible, web-based collaborative environment, plus full access to enterprise contentand workflow processes.